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Shared Service Jobs (NOW HIRING)

Paychex

Director, Finance Shared Services

Rochester, NY · Hybrid

$170K - $220K/yr

Develop and monitor key performance indicators (KPIs) to measure the success of shared service and globalization efforts. Develop and maintain accounting policies and procedures that are best ...

CRH

Payroll Specialist, Shared Services

Alpharetta, GA

$23 - $31.25/hr

This role executes payroll activities, adheres to established service level agreements (SLAs ... What Shared Services Does A Shared Services Center (SSC) centralizes critical business processes ...

Paychex

Director, Finance Shared Services

Rochester, NY · On-site

$170K - $220K/yr

Develop and monitor key performance indicators (KPIs) to measure the success of shared service and globalization efforts. Develop and maintain accounting policies and procedures that are best ...

Paychex

Director, Finance Shared Services

Cincinnati, OH · Hybrid

$170K - $220K/yr

Develop and monitor key performance indicators (KPIs) to measure the success of shared service and globalization efforts. Develop and maintain accounting policies and procedures that are best ...

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Shared Service information

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How much do shared service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for shared service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Shared Service vs Customer Service Representative?

AspectShared ServiceCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCentralized corporate offices, multiple departmentsCall centers, retail locations, or online support channels
Employer & Industry UsageLarge corporations across various industriesRetail, telecommunications, finance, and service sectors
Common Search & ComparisonYesYes

Shared Service roles focus on consolidating support functions like HR, finance, or IT within a company, often in a centralized setting. Customer Service Representatives directly interact with customers to resolve issues or provide information. While both roles involve service delivery, Shared Service is more internally focused on supporting business operations, whereas Customer Service Representatives primarily serve external clients.

How does working in a Shared Service role typically involve collaboration across different departments?

In a Shared Service role, you will frequently collaborate with multiple departments such as HR, finance, procurement, and IT to deliver standardized processes and services. This cross-functional interaction is essential for streamlining operations, resolving issues, and ensuring consistency across the organization. You can expect to participate in regular meetings, handle inquiries from various teams, and contribute to process improvement initiatives, which can provide valuable exposure to diverse business functions. This collaborative environment not only develops your communication and problem-solving skills but also opens up opportunities for career growth within different areas of the organization.

What are the key skills and qualifications needed to thrive in a Shared Services role, and why are they important?

To thrive in a Shared Services role, you need strong analytical abilities, process improvement knowledge, and a relevant educational background such as business administration or finance. Familiarity with ERP systems like SAP or Oracle, and certifications in Lean Six Sigma or process management are often required. Excellent communication, customer service orientation, and teamwork are essential soft skills to effectively support internal clients and collaborate across departments. These skills ensure efficiency, consistency, and high-quality service delivery across the organization.

What are shared services?

Shared services refer to the consolidation of business operations that are used by multiple parts of the same organization. Typically, functions like human resources, finance, IT, or procurement are centralized to improve efficiency, reduce costs, and ensure consistency across the company. By pooling resources and standardizing processes, organizations can streamline workflows and focus more on their core activities. Shared services can be managed internally or outsourced to third-party providers. This model is commonly used in large organizations looking to optimize their support functions.
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Shared Service jobs near you

Hilo Early Learning Shared Services Specialist II

PATCH People Attentive to Children

Hilo, HI • On-site

$45K - $47K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description


About This Role

The Shared Services Specialist II role involves collaborating with Child Care Management Systems (CCMS), local Child Care Resource & Referral agencies, and Recruiters to promote and share the Shared Services Model. Primary clients include Family Child Providers (FCC) and centers. As the contact for CCMS and Providers, the Specialist II will facilitate monthly learning communities and track attendance. This position requires effective communication, computer skills, and attention to detail.


What You'll Do

Key Responsibilities:

  • Partner with local agencies and recruit FCC providers and centers to join Shared Service
  • Manage service use for enrollees, provide support and guidance when needed
  • Represent the Shared Services model at FCC networks and training meetings, fostering connections and understanding
  • Design and disseminate marketing materials, such as flyers and rack cards, to raise awareness and promote the Shared Service
  • Maintain and update the group website, ensuring accuracy and relevance of information
  • Coordinate and assist with demoing various platforms, ensuring a seamless experience for users
  • Host monthly learning and networking sessions with participants, promoting knowledge sharing and collaboration
  • Prepare and submit quarterly reports, as well as a final year-end report, providing valuable insights and progress updates
  • Perform other duties as assigned, embracing flexibility and adaptability in a dynamic work environment

Working Conditions: Combination of office environment and outdoor/travel required

Work Hours: Typically 7:30 a.m. to 4:30 p.m., Monday – Friday; duties may require evening and weekend hours.

Equipment Use: Computer and standard office equipment.


Requirements

Mental, Physical, and Communication Demands: Requires relating to people in a friendly and professional manner with excellent verbal and written communication skills. Requires excellent computer and typing ability and the ability to pay close attention to detail. Requires working under minimal supervision.

Minimum Qualification Requirements:

Skills and Knowledge:

  • Possess a high level of interpersonal skills to handle sensitive and confidential client information and situations.
  • Valid driver’s license and dependable transportation required.
  • Access to high speed internet
  • Understanding of Child Care landscape in Hawaii.
  • Knowledge of DHS Licensing Rules & Regulations

Education and Work Experience:

  • Degree in ECE or related field OR 5 years of experience working in ECE
  • Advanced computer software experience in Microsoft Office (Word, Excel, Outlook) and working knowledge of database applications.
  • Experience with program management.

Benefits
  • Sick and vacation leave
  • 14 paid holidays annually
  • Medical, dental, vision, prescription
  • Flexible Spending Account (FSA)
  • Voluntary Benefits
  • 401 (k)
  • Bus/rail Pass Monthly Reimbursement
  • Costco Membership
  • Working Advantage discounts
  • Optima Employee Assistance Program (EAP)