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Shared Service Jobs in Maryland (NOW HIRING)

GPC - Genuine Parts Company

... Service Delivery Tools Manager The HR Shared Services (HRSS) Service Delivery Tools Manager is a key role in developing the strategic roadmap for HRSS service delivery tools and driving the ...

Bertelsmann

Credit Card Associate

Westminster, MD · On-site

$38K - $40K/yr

Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media ...

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media ...

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media ...

Choreo

Client Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

This role operates within a team-based service environment, supporting a shared client base rather than a single advisor. The Client Service Associate is responsible for triaging incoming requests ...

Bertelsmann

Credit Card Associate

Westminster, MD · On-site

$38K - $40K/yr

Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media ...

Choreo

Client Service Associate

Potomac, MD

$15 - $20.75/hr

Choreo is a wealth management firm built on an interconnected network of financial advisors with a shared vision servicing entrepreneurs, CPAs, and individuals with a forward-thinking approach to ...

Choreo

Client Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

Choreo is a wealth management firm built on an interconnected network of financial advisors with a shared vision servicing entrepreneurs, CPAs, and individuals with a forward-thinking approach to ...

Choreo

Client Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

Client Service Associate Potomac, MD Choreo is a wealth management firm built on an interconnected network of financial advisors with a shared vision servicing entrepreneurs, CPAs, and individuals ...

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All JobsShared Service JobsShared Service Jobs in Maryland

Shared Service information

See Maryland salary details

$12

$22

$38

How much do shared service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for shared service in Maryland is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $26.59 per hour, depending on experience, location, and employer.

What is a shared service?

Shared services refer to the consolidation of business operations that are used by multiple parts of the same organization. Typically, functions like human resources, finance, IT, or procurement are centralized to improve efficiency, reduce costs, and ensure consistency across the company. By pooling resources and standardizing processes, organizations can streamline workflows and focus more on their core activities. Shared services can be managed internally or outsourced to third-party providers. This model is commonly used in large organizations looking to optimize their support functions.

How does working in a shared service role typically involve collaboration across different departments?

In a Shared Service role, you will frequently collaborate with multiple departments such as HR, finance, procurement, and IT to deliver standardized processes and services. This cross-functional interaction is essential for streamlining operations, resolving issues, and ensuring consistency across the organization. You can expect to participate in regular meetings, handle inquiries from various teams, and contribute to process improvement initiatives, which can provide valuable exposure to diverse business functions. This collaborative environment not only develops your communication and problem-solving skills but also opens up opportunities for career growth within different areas of the organization.

What are the key skills and qualifications needed to thrive in a shared service role, and why are they important?

To thrive in a Shared Services role, you need strong analytical abilities, process improvement knowledge, and a relevant educational background such as business administration or finance. Familiarity with ERP systems like SAP or Oracle, and certifications in Lean Six Sigma or process management are often required. Excellent communication, customer service orientation, and teamwork are essential soft skills to effectively support internal clients and collaborate across departments. These skills ensure efficiency, consistency, and high-quality service delivery across the organization.

What is the difference between Shared Service vs Customer Service Representative?

AspectShared ServiceCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCentralized corporate offices, multiple departmentsCall centers, retail locations, or online support channels
Employer & Industry UsageLarge corporations across various industriesRetail, telecommunications, finance, and service sectors
Common Search & ComparisonYesYes

Shared Service roles focus on consolidating support functions like HR, finance, or IT within a company, often in a centralized setting. Customer Service Representatives directly interact with customers to resolve issues or provide information. While both roles involve service delivery, Shared Service is more internally focused on supporting business operations, whereas Customer Service Representatives primarily serve external clients.

What are examples of shared services?

Shared services in a job context refer to centralized functions that support multiple departments within an organization, such as human resources, finance, IT, and procurement. These services are designed to improve efficiency and reduce costs by consolidating common functions into a single unit. Employees working in shared services often use specialized tools and processes to deliver consistent support across the organization.

What are popular job titles related to Shared Service jobs in Maryland?

For Shared Service jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Shared Service jobs in Maryland look for?

The top searched job categories for Shared Service jobs in Maryland are:

What cities in Maryland are hiring for Shared Service jobs?

Cities in Maryland with the most Shared Service job openings:

Shared Service jobs near you
Infographic showing various Shared Service job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,499 per year, or $22.4 per hour.

HR Shared Services Service Delivery Tools Manager

GPC - Genuine Parts Company
Retail • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

212th of 423 rated retail wholesalers

People enjoy working here

Good employer

Paid breaks

Learn more about GPC - Genuine Parts Companyexternal

Full-time

Re-posted 4 days ago

Job description

HR Shared Services Service Delivery Tools Manager

The HR Shared Services (HRSS) Service Delivery Tools Manager is a key role in developing the strategic roadmap for HRSS service delivery tools and driving the implementation and continuous improvement of innovative solutions to enhance the HRSS service delivery experience. The incumbent will lead the development and enhancement of our HRSS service delivery tools to support the HR Operations organization by leveraging user centered design principles to deliver a consumer-like, omni channel HRSS experience.

Key Responsibilities

Service Delivery Tools and Systems Roadmap

  • Develops the prioritized, strategic roadmap for HRSS service delivery tools in alignment with the HRSS future state vision.
  • Assesses existing HRSS service delivery tools to identify areas of improvement and transformation.
  • Conducts voice of customer sessions and stakeholder listening sessions to understand successes and opportunities in the HRSS service delivery experience.
  • Executes research and conducts benchmarking activities to identify current, emerging, and future trends in HRSS tools and systems.

Implementation and Continuous Improvement

  • Oversees all aspects of tools used in HRSS service delivery including, but not limited to case management, self-service portals, knowledge management platforms, process automation, and communication tools.
  • Leads cross functional teams through the definition of requirement, development, implementation, and sustainment of HRSS service delivery tools with the goal of creating consumer-like experiences.
  • Works with service delivery leadership to define the omni-channel service delivery matrix to drive adoption, reduce manual effort, and improve the employee experience.
  • Puts processes in place to ensure tools are up to date, relevant, and optimized and product documentation is in place.
  • Partners with key stakeholders to ensure compliance with relevant security standards and regulations.
  • Create and maintain a prioritization methodology and backlog to respond to changing priorities.

Stakeholder Management

  • Collaborates with key departments and stakeholders and departments to effectively communicate updates, changes, and best practices related to HRSS service delivery tools.
  • Ensure development and delivery of training programs for HRSS team members, employees, and other key groups.

Required Qualifications

  • Bachelor's degree in HRIS, Information Technology, Human Resources, Business Administration.
  • Minimum 7 years' experience with HRSS service delivery technologies (case management, portal, communication, RPA)
  • Proven experience in developing and executing service delivery tool deployments.
  • Exceptional ability to influence without authority and a proven history of successful project execution, leading peers, partners, and leaders through transformational projects.
  • Ability to translate strategy to independently set objectives, prioritize multiple deliverables, and execute through delivery.
  • Business acumen and the ability to translate organizational objectives to business results.
  • Experience with modern development tools and processes (Agile, Jira, SmartSheet).
  • Demonstrated success in implementing service delivery tools in a dynamic, global environment.
  • Excellent and proactive communicator with the ability to influence and collaborate at all levels of the organization and across organizational boundaries.
  • Knowledge of HR compliance and data privacy laws.
  • Proficiency with ServiceNow HRSD, Paradox, HR technology, Workday, and workflow automation tools.

Preferred Qualifications

  • Master's degree in HRIS, Information Technology, Human Resources, Business Administration.
  • Advanced certifications in project management
  • Global HR Shared Services experience
  • 5+ years of organizational transformation experience

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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