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Shared Service Jobs in Baltimore, MD (NOW HIRING)

Bertelsmann

Credit Card Associate

Westminster, MD · On-site

$38K - $40K/yr

Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media ...

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media ...

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media ...

Bertelsmann

Credit Card Associate

Westminster, MD · On-site

$38K - $40K/yr

Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media ...

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Showing results 1-20

All JobsShared Service JobsShared Service Jobs in Baltimore, MD

Shared Service information

See Baltimore, MD salary details

$12

$22

$38

How much do shared service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for shared service in Baltimore, MD is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $27.21 per hour, depending on experience, location, and employer.

What is a shared service?

Shared services refer to the consolidation of business operations that are used by multiple parts of the same organization. Typically, functions like human resources, finance, IT, or procurement are centralized to improve efficiency, reduce costs, and ensure consistency across the company. By pooling resources and standardizing processes, organizations can streamline workflows and focus more on their core activities. Shared services can be managed internally or outsourced to third-party providers. This model is commonly used in large organizations looking to optimize their support functions.

How does working in a shared service role typically involve collaboration across different departments?

In a Shared Service role, you will frequently collaborate with multiple departments such as HR, finance, procurement, and IT to deliver standardized processes and services. This cross-functional interaction is essential for streamlining operations, resolving issues, and ensuring consistency across the organization. You can expect to participate in regular meetings, handle inquiries from various teams, and contribute to process improvement initiatives, which can provide valuable exposure to diverse business functions. This collaborative environment not only develops your communication and problem-solving skills but also opens up opportunities for career growth within different areas of the organization.

What are the key skills and qualifications needed to thrive in a shared service role, and why are they important?

To thrive in a Shared Services role, you need strong analytical abilities, process improvement knowledge, and a relevant educational background such as business administration or finance. Familiarity with ERP systems like SAP or Oracle, and certifications in Lean Six Sigma or process management are often required. Excellent communication, customer service orientation, and teamwork are essential soft skills to effectively support internal clients and collaborate across departments. These skills ensure efficiency, consistency, and high-quality service delivery across the organization.

What is the difference between Shared Service vs Customer Service Representative?

AspectShared ServiceCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCentralized corporate offices, multiple departmentsCall centers, retail locations, or online support channels
Employer & Industry UsageLarge corporations across various industriesRetail, telecommunications, finance, and service sectors
Common Search & ComparisonYesYes

Shared Service roles focus on consolidating support functions like HR, finance, or IT within a company, often in a centralized setting. Customer Service Representatives directly interact with customers to resolve issues or provide information. While both roles involve service delivery, Shared Service is more internally focused on supporting business operations, whereas Customer Service Representatives primarily serve external clients.

What are examples of shared services?

Shared services in a job context refer to centralized functions that support multiple departments within an organization, such as human resources, finance, IT, and procurement. These services are designed to improve efficiency and reduce costs by consolidating common functions into a single unit. Employees working in shared services often use specialized tools and processes to deliver consistent support across the organization.

What are popular job titles related to Shared Service jobs in Baltimore, MD?

For Shared Service jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Shared Service jobs in Baltimore, MD look for?

The top searched job categories for Shared Service jobs in Baltimore, MD are:

Shared Service jobs near you
Infographic showing various Shared Service job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,606 per year, or $22.9 per hour.

Credit and Collections Associate

Bertelsmann

Westminster, MD • On-site

$40K - $42K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
Bertelsmann is building a global network of Accounting Shared Service Centers (ASSC) to bundle and standardize the Group's accounting processes. This includes Accounting Shared Service Centers at existing Bertelsmann locations in core European countries, North America and China. Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media corporations.
Join us in shaping the world of media, services and education. We offer business challenges and exciting projects in attractive work environments, as well as individual career and development opportunities. Bertelsmann operates in some 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds.
Job Description
Credit & Collections Associate (Remote Opportunity)
We are seeking a detail-oriented Credit & Collections Associate to manage customer accounts, evaluate creditworthiness, monitor outstanding balances, and ensure timely collection of payments. Responsibilities include reviewing credit applications, maintaining accurate account records, resolving billing issues, following up on overdue accounts, and collaborating with internal teams to reduce credit risk.
What You'll Do
As a Credit & Collections Associate, you will:
  • Review and process credit-held orders throughout the day to ensure timely resolution.
  • Respond promptly to customer inquiries received by phone and email.
  • Investigate claims and process appropriate debit, credit, or denial adjustments.
  • Research and resolve internal and external customer account inquiries.
  • Build positive relationships with customers across assigned territories.
  • Maintain accurate account records, payment history, and status updates.
  • Analyze account activity and credit exposure to support informed credit decisions.
  • Assist with account maintenance and documentation for write-offs when necessary.
  • Assess customer financial information to evaluate risk and recommend appropriate actions.
  • Negotiate payment arrangements and account reconciliations within established guidelines.
  • Collaborate with customers to resolve outstanding balances and account discrepancies.
  • Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate.
  • Escalate complex situations and potential concerns to management when needed.
  • Stay current with technology, tools, and best practices that improve efficiency and customer service.
  • Support additional projects and responsibilities as business needs evolve.

Why Join Us?
  • Remote position with potential hybrid work opportunities.
  • Collaborative and supportive team environment.
  • Opportunities to develop your financial, analytical, and customer service skills.
  • Exposure to a variety of clients and business challenges.
  • Ongoing learning and professional growth opportunities.

The salary range for this position is $40,000-$42,000 per year. Additional compensation may be awarded annually contingent upon the company's results, and at the sole discretion of the company.
Qualifications
What We're Looking For
We're seeking someone who is:
  • A strong communicator with excellent verbal and written communication skills.
  • Customer-focused and skilled at building productive relationships.
  • Has the ability to manage multiple priorities in a fast-paced environment.
  • Comfortable making informed decisions and providing thoughtful recommendations.
  • Has intermediate excel skills, and proficient with Outlook (SAP experience is a bonus).
  • Familiar with credit, collections, and financial account management practices.
  • Knowledgeable of credit and bankruptcy regulations (preferred).
  • Has strong organizational skills with the ability to manage follow-ups, track outstanding items, and maintain timely reminders.

Qualifications
  • High school diploma or equivalent required.
  • Previous experience in collections, accounts receivable, customer service, or other related fields.
  • Have the availability to work Monday through Friday from 8:30AM to 5:00PM EST.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Bertelsmann Global Business Services values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We value the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
All your information will be kept confidential according to EEO guidelines.
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