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How much do shared service jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for shared service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Shared Services role, and why are they important?

To thrive in a Shared Services role, you need strong analytical abilities, process improvement knowledge, and a relevant educational background such as business administration or finance. Familiarity with ERP systems like SAP or Oracle, and certifications in Lean Six Sigma or process management are often required. Excellent communication, customer service orientation, and teamwork are essential soft skills to effectively support internal clients and collaborate across departments. These skills ensure efficiency, consistency, and high-quality service delivery across the organization.

How does working in a Shared Service role typically involve collaboration across different departments?

In a Shared Service role, you will frequently collaborate with multiple departments such as HR, finance, procurement, and IT to deliver standardized processes and services. This cross-functional interaction is essential for streamlining operations, resolving issues, and ensuring consistency across the organization. You can expect to participate in regular meetings, handle inquiries from various teams, and contribute to process improvement initiatives, which can provide valuable exposure to diverse business functions. This collaborative environment not only develops your communication and problem-solving skills but also opens up opportunities for career growth within different areas of the organization.

What are shared services?

Shared services refer to the consolidation of business operations that are used by multiple parts of the same organization. Typically, functions like human resources, finance, IT, or procurement are centralized to improve efficiency, reduce costs, and ensure consistency across the company. By pooling resources and standardizing processes, organizations can streamline workflows and focus more on their core activities. Shared services can be managed internally or outsourced to third-party providers. This model is commonly used in large organizations looking to optimize their support functions.

What is the difference between Shared Service vs Customer Service Representative?

AspectShared ServiceCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCentralized corporate offices, multiple departmentsCall centers, retail locations, or online support channels
Employer & Industry UsageLarge corporations across various industriesRetail, telecommunications, finance, and service sectors
Common Search & ComparisonYesYes

Shared Service roles focus on consolidating support functions like HR, finance, or IT within a company, often in a centralized setting. Customer Service Representatives directly interact with customers to resolve issues or provide information. While both roles involve service delivery, Shared Service is more internally focused on supporting business operations, whereas Customer Service Representatives primarily serve external clients.

More about Shared Service jobs
What cities are hiring for Shared Service jobs? Cities with the most Shared Service job openings:
What are the most commonly searched types of Shared Service jobs? The most popular types of Shared Service jobs are:
What states have the most Shared Service jobs? States with the most job openings for Shared Service jobs include:
What job categories do people searching Shared Service jobs look for? The top searched job categories for Shared Service jobs are:
Shared Service jobs near you
Infographic showing various Shared Service job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 63% Full Time, 7% Part Time, 2% Temporary, 21% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Supervisor - Hyatt Shared Service Center

Shared Services Center - Moore

Moore, OK • On-site

Full-time

Medical, Retirement

Posted 15 days ago

Job description

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after 90 days of service, community involvement, and wellness reimbursement.
The Hyatt Shared Service Center provides accounting and customer support for over 200 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!
Hyatt is seeking an experienced Customer Service Supervisor to lead and motivate a team of customer service professionals at the Shared Service Center. This position will lead by example to deliver an exceptional service experience for Hyatt guests who contact us for support. You will guide your team to be creative and passionate problem solvers through coaching and motivation. In partnership with the customer service manager and other colleagues, you will create a positive work environment that enables your team to exceed performance expectations. Also, you will collaborate with the customer service leadership team to drive the overall vision of the department.
Position Responsibilities / Essential Functions
  • Supervises the work of a team of Customer Service Agents to achieve performance standards for average speed of answer, request resolution times, quality of service, and other goals.
  • Actively and consistently monitors guest interactions to ensure standards for care, professionalism, and appropriate solutions are met during guest interactions.
  • Create and maintain performance plans for customer service agents.
  • Review and communicate routine and ad-hoc performance reporting to customer service colleagues, and other stakeholders.
  • Participate in projects and other efforts to optimize telephony and other technology platforms in order to provide efficient and cost-effective support for guest requests.
  • Assist with scheduling and enforcement of attendance policies, to maximize service levels.
  • Evaluate individual customer service agent and team performance via routine performance reviews, check-in conversations, and other methods as needed.
  • Work closely with Customer Service Manager to initiate recommendations for hiring, merit increases, probationary reviews, promotions, reviews, succession planning, and disciplinary action for assigned customer service colleagues.
  • Participate in interviewing, onboarding activities, and other recruitment efforts, as needed.
  • Assist with new hire and ongoing training efforts.
  • Partner with IT, operations, HR, and other teams to ensure assigned colleagues have all necessary tools and technology to provide exceptional service and support for all guest requests.
  • Handle escalated and/or complex guest requests as needed.
  • Regular attendance is expected based on schedule and business needs.
  • Participation in employee events, onsite meetings, hotel visits and industry conferences is expected.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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