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Shared Service Jobs in Dallas, TX (NOW HIRING)

Pasha Group

Senior Director, Shared Services

Irving, TX · On-site

$140 - $180/hr

Build Scalable Service Delivery & Operational Excellence * Create a resilient, flexible Shared Services model that meets changing business needs without compromising customer experience. * Optimize ...

QXO

Director, HR Shared Services

Coppell, TX · On-site

This role is accountable for service quality, compliance in their service delivery space ... Shared Services Strategy and Operating Model • Define and execute the HR Shared Services vision ...

QXO

Director, HR Shared Services

Coppell, TX · On-site

This role is accountable for service quality, compliance in their service delivery space ... Shared Services Strategy and Operating Model Define and execute the HR Shared Services vision ...

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All JobsShared Service JobsShared Service Jobs in Dallas, TX

Shared Service information

See Dallas, TX salary details

$12

$22

$38

How much do shared service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for shared service in Dallas, TX is $22.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $27.12 per hour, depending on experience, location, and employer.

What is a shared service?

Shared services refer to the consolidation of business operations that are used by multiple parts of the same organization. Typically, functions like human resources, finance, IT, or procurement are centralized to improve efficiency, reduce costs, and ensure consistency across the company. By pooling resources and standardizing processes, organizations can streamline workflows and focus more on their core activities. Shared services can be managed internally or outsourced to third-party providers. This model is commonly used in large organizations looking to optimize their support functions.

How does working in a shared service role typically involve collaboration across different departments?

In a Shared Service role, you will frequently collaborate with multiple departments such as HR, finance, procurement, and IT to deliver standardized processes and services. This cross-functional interaction is essential for streamlining operations, resolving issues, and ensuring consistency across the organization. You can expect to participate in regular meetings, handle inquiries from various teams, and contribute to process improvement initiatives, which can provide valuable exposure to diverse business functions. This collaborative environment not only develops your communication and problem-solving skills but also opens up opportunities for career growth within different areas of the organization.

What are the key skills and qualifications needed to thrive in a shared service role, and why are they important?

To thrive in a Shared Services role, you need strong analytical abilities, process improvement knowledge, and a relevant educational background such as business administration or finance. Familiarity with ERP systems like SAP or Oracle, and certifications in Lean Six Sigma or process management are often required. Excellent communication, customer service orientation, and teamwork are essential soft skills to effectively support internal clients and collaborate across departments. These skills ensure efficiency, consistency, and high-quality service delivery across the organization.

What is the difference between Shared Service vs Customer Service Representative?

AspectShared ServiceCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCentralized corporate offices, multiple departmentsCall centers, retail locations, or online support channels
Employer & Industry UsageLarge corporations across various industriesRetail, telecommunications, finance, and service sectors
Common Search & ComparisonYesYes

Shared Service roles focus on consolidating support functions like HR, finance, or IT within a company, often in a centralized setting. Customer Service Representatives directly interact with customers to resolve issues or provide information. While both roles involve service delivery, Shared Service is more internally focused on supporting business operations, whereas Customer Service Representatives primarily serve external clients.

What are examples of shared services?

Shared services in a job context refer to centralized functions that support multiple departments within an organization, such as human resources, finance, IT, and procurement. These services are designed to improve efficiency and reduce costs by consolidating common functions into a single unit. Employees working in shared services often use specialized tools and processes to deliver consistent support across the organization.

What are the most commonly searched types of Shared Service jobs in Dallas, TX?

The most popular types of Shared Service jobs in Dallas, TX are:

What are popular job titles related to Shared Service jobs in Dallas, TX?

For Shared Service jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Shared Service jobs in Dallas, TX look for?

The top searched job categories for Shared Service jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Shared Service jobs?

Cities near Dallas, TX with the most Shared Service job openings:

Shared Service jobs near you
Infographic showing various Shared Service job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,395 per year, or $22.8 per hour.

Senior Director, Shared Services

Irving, TX • On-site

The Pasha Group
Trucking • 1 - 5K employees
Learn more about The Pasha Groupexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Senior Director, Shared Services – Lead Global Service Transformation, AI Adoption & Cost Optimization at The Pasha Group

Are you a strategic operations leader who excels at building scalable service organizations, improving customer outcomes, and delivering measurable financial results? Join The Pasha Group as Senior Director, Shared Services, where you will lead the evolution of a cost-efficient, customer-centric Shared Services organization supporting international logistics operations.

This high-impact leadership role is responsible for advancing a multi-year cost optimization roadmap, strengthening service delivery across multiple locations and channels, and embedding AI-enabled tools and automation into daily operations. You will partner closely with Finance, Operations, and senior leadership to translate enterprise priorities into measurable improvements in cost, capacity, productivity, service quality, and customer experience.

Lead Cost Optimization, Financial Performance & Enterprise Value

Drive sustainable savings while protecting operational integrity, service quality, and customer outcomes.

  • Lead Multi-Year Cost Strategies: Create, refine, and execute cost optimization roadmaps across multiple Shared Services locations.
  • Deliver Structural Efficiencies: Identify workforce, vendor, process, and automation opportunities that improve cost-to-serve and enterprise value.
  • Strengthen Financial Accountability: Partner with Finance to establish ROI tracking, budget visibility, financial transparency, and accountability for transformation initiatives.
  • Manage Performance Against Plan: Analyze financial variances, identify root causes, and implement corrective actions to support operating and financial goals.
  • Translate Operations Into Insights: Connect volume, demand patterns, service mix, and operational drivers to budgeting, forecasting, chargeback agreements, and performance management.
  • Build Scalable Service Delivery & Operational Excellence
  • Create a resilient, flexible Shared Services model that meets changing business needs without compromising customer experience.
  • Optimize Service Delivery Models: Evaluate and continuously improve multi-channel delivery strategies across digital-first, self-service, and high-touch support models.
  • Design Capacity Strategies: Establish scalable workforce and capacity models that align resources, skills, and demand across service locations.
  • Define Work Allocation: Differentiate high-touch activities from transactional work to improve productivity, speed, and service consistency.
  • Strengthen Service Performance: Monitor and improve high-demand and high-risk service areas, including call centers and peak support functions.
  • Advance KPI Discipline: Establish and refine performance frameworks focused on cost savings, SLA adherence, productivity, throughput, first-pass accuracy, and speed-to-resolution.
  • Drive AI, Automation & Digital Transformation
  • Turn enterprise technology strategy into practical, measurable operational and financial outcomes.
  • Embed AI Into Daily Work: Lead adoption of AI tools, automation, and digital capabilities through clear governance, playbooks, training, and change management.
  • Improve Decision-Making: Leverage data, analytics, and operational insights to balance cost efficiency, capacity, and customer experience.
  • Advance Process Automation: Identify opportunities to reduce manual effort, improve service consistency, and increase operational speed and accuracy.
  • Support Continuous Improvement: Create a culture of innovation, performance improvement, and disciplined execution across Shared Services operations.
  • Lead High-Performing Teams & Cross-Functional Partnerships
  • Build accountable, capable teams and align multiple locations around shared priorities and performance expectations.
  • Lead Distributed Teams: Strengthen organizational design, leadership capability, team effectiveness, and accountability across Shared Services locations.
  • Create Operating Alignment: Establish a consistent operating cadence, clear ownership structures, and measurable performance expectations across sites.
  • Partner Across Boundaries: Collaborate with Finance, Operations, and senior leadership to align priorities and deliver enterprise-wide results.
  • Develop Future Leaders: Build a high-performance culture that supports employee capability growth, leadership development, and sustained operational excellence.

What You Bring

You combine strategic operational leadership, financial acumen, and a strong understanding of international logistics service delivery.

  • Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or related field, or an equivalent combination of education and experience
  • Master’s degree preferred
  • 10+ years of progressive leadership experience in International Logistics Shared Services or multi-function Operations management
  • Demonstrated success leading large-scale transformation initiatives, including cost optimization and operating model redesign
  • Experience designing and managing flexible, multi-channel service delivery models across global operations
  • Expertise in shared services operating models, process optimization, and service delivery transformation
  • Strong knowledge of multi-modal freight operations
  • Proficiency with TMS, shipment visibility, EDI integrations, and operational systems
  • Knowledge of customs processes, trade documentation, and letters of credit
  • Strong financial, analytical, and data-driven decision-making capabilities
  • Proven ability to lead large, distributed teams with high accountability and performance expectations
  • Executive-level communication and stakeholder management skills
  • Understanding of military/government contracts, agreements, and performance metrics strongly preferred

Your Strengths

You are a collaborative, results-driven leader who brings clarity, accountability, and innovation to complex operational environments.

  • Strategic thinker with the ability to turn enterprise priorities into executable plans and measurable outcomes
  • Strong business and financial acumen with the ability to connect operational performance to financial results
  • Skilled at balancing cost, capacity, and customer experience in a dynamic environment
  • Effective leader who motivates teams, strengthens accountability, and drives sustained performance
  • Analytical and solutions-oriented with a focus on continuous improvement
  • Committed to modeling The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork

Why You’ll Love Working at The Pasha Group

This role offers the opportunity to shape the future of Shared Services within a leading transportation and logistics organization. You will influence enterprise-wide service delivery, drive meaningful cost and performance improvements, and lead to the adoption of digital and AI-enabled capabilities that strengthen both customer outcomes and long-term business value.

At The Pasha Group, you will work alongside experienced leaders across Finance, Operations, and Logistics while building a high-performing organization that delivers consistent, scalable, and customer-focused results.

Work Environment

Corporate and office environment with regular use of computer systems and communication tools. This role requires the ability to travel independently to U.S. locations, including Hawaii.

Travel

Up to 20% of travel is required.

Ready to Make an Impact?

Bring your strategic leadership, operational expertise, and passion for transformation into The Pasha Group. Help build a smarter, more scalable Shared Services organization that delivers stronger performance, improved customer outcomes, and sustained enterprise value.

Screening Requirements
Background Checks
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories

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