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Shared Service Jobs in Virginia (NOW HIRING)

ML6

Director of Shared Services

Bristol, VA · On-site

The Director of Shared Services will lead the transformation and management of a centralized ... Develop and execute a transformation roadmap to standardize processes, policies, and service-level ...

Osaic

Shared Services and Purchasing Manager

Petersburg, VA · Hybrid

$120K - $140K/yr

The Shared Services and Purchasing Manager will provide the daily oversight and delivery of all ... service are aligned with companyobjectivesand expectations.In addition, responsible for managing ...

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Shared Service information

What is the difference between Shared Service vs Customer Service Representative?

AspectShared ServiceCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCentralized corporate offices, multiple departmentsCall centers, retail locations, or online support channels
Employer & Industry UsageLarge corporations across various industriesRetail, telecommunications, finance, and service sectors
Common Search & ComparisonYesYes

Shared Service roles focus on consolidating support functions like HR, finance, or IT within a company, often in a centralized setting. Customer Service Representatives directly interact with customers to resolve issues or provide information. While both roles involve service delivery, Shared Service is more internally focused on supporting business operations, whereas Customer Service Representatives primarily serve external clients.

How does working in a Shared Service role typically involve collaboration across different departments?

In a Shared Service role, you will frequently collaborate with multiple departments such as HR, finance, procurement, and IT to deliver standardized processes and services. This cross-functional interaction is essential for streamlining operations, resolving issues, and ensuring consistency across the organization. You can expect to participate in regular meetings, handle inquiries from various teams, and contribute to process improvement initiatives, which can provide valuable exposure to diverse business functions. This collaborative environment not only develops your communication and problem-solving skills but also opens up opportunities for career growth within different areas of the organization.

What are the key skills and qualifications needed to thrive in a Shared Services role, and why are they important?

To thrive in a Shared Services role, you need strong analytical abilities, process improvement knowledge, and a relevant educational background such as business administration or finance. Familiarity with ERP systems like SAP or Oracle, and certifications in Lean Six Sigma or process management are often required. Excellent communication, customer service orientation, and teamwork are essential soft skills to effectively support internal clients and collaborate across departments. These skills ensure efficiency, consistency, and high-quality service delivery across the organization.

What are shared services?

Shared services refer to the consolidation of business operations that are used by multiple parts of the same organization. Typically, functions like human resources, finance, IT, or procurement are centralized to improve efficiency, reduce costs, and ensure consistency across the company. By pooling resources and standardizing processes, organizations can streamline workflows and focus more on their core activities. Shared services can be managed internally or outsourced to third-party providers. This model is commonly used in large organizations looking to optimize their support functions.
What are the most commonly searched types of Shared Service jobs in Virginia? The most popular types of Shared Service jobs in Virginia are:
What are popular job titles related to Shared Service jobs in Virginia? For Shared Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Shared Service jobs in Virginia look for? The top searched job categories for Shared Service jobs in Virginia are:
What cities in Virginia are hiring for Shared Service jobs? Cities in Virginia with the most Shared Service job openings:
Shared Service jobs near you

Revenue Cycle Shared-Service Implementation Lead, Field Readiness

Tria Federal

Arlington, VA

Other

Medical, Life

Posted 2 days ago

Job description

Who we are:

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.

We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

The Revenue Cycle Shared-Service Implementation Lead, Field Readiness will support the Defense Health Agency (DHA) Uniform Business Office (UBO) Support Contract, serving as a shared-service lead for standardized revenue cycle operations across billing and follow-up at more than 130 Military Treatment Facilities (MTFs). This role requires a strong understanding of revenue cycle operations, coordinating execution between UBO Enterprise and the MTFs and leading a team responsible for standing up and sustaining shared-service operations. It also contributes a field readiness and MTF interface perspective to site readiness, training, and transition planning.

This role is contingent upon the successful award of the contract. Any offer of employment is subject to contract award and funding availability.

Responsibilities:

  • Serve as shared-service lead, coordinating standardized revenue cycle operations between UBO Enterprise and the MTFs.
  • Lead Shared-Service Implementation Specialists, directing a dedicated team through stand-up, IOC achievement, and progression to FOC.
  • Drive site readiness and transition, moving sites from current-state operations into standardized shared-service execution.
  • Own MTF readiness assessment, developing the approach and tools to assess site readiness and prioritize sequencing.
  • Own change adoption planning, developing adoption, reinforcement, and feedback plans that sustain new ways of working.
  • Develop onboarding tools, building the job aids, checklists, and materials used to onboard sites and staff.
  • Co-develop the implementation plan with the program team.
  • Anchor the field readiness perspective in design, partnering with the Change Management Specialists and Manpower Analyst on stakeholder engagement, training and onboarding design, transition planning, and local readiness criteria.
  • Provide field readiness expertise and briefings to DHA UBO leadership, the UBO Process Action Team (PAT), and the program team.

Required Skills & Experience:

  • Strong understanding of revenue cycle operations (charge capture, billing, collections, denials, and compliance) and how back-end operations run at the facility level.
  • 7+ years of experience in a large health system or multifacility healthcare environment, including revenue cycle operations, site implementation, or workforce transition.
  • Demonstrated experience leading site readiness, onboarding, or transition across multiple facilities.
  • Experience with stakeholder engagement, training and onboarding design, and change adoption.
  • Experience developing readiness assessments and transition plans with defined criteria for moving sites into operation.
  • Proven ability to lead implementation teams and manage execution across multiple sites toward shared milestones.
  • Strong analytical and problem-solving skills, with the ability to translate operational realities into design and execution decisions.
  • Strong written and verbal communication skills, with the ability to present plans and recommendations to senior leadership.
  • Ability to manage competing priorities across multiple facilities and stakeholders in a dynamic, deadline-driven environment.
  • Proficiency in Microsoft Office applications, including Project, Excel, PowerPoint, Word, and Visio.
  • Bachelor's degree required; Master's degree preferred.
  • Eligibility: U.S. citizenship; eligibility for a Department of Defense (DoD) Public Trust.

Desired Skills:

  • Experience within the Military Health System (MHS) or DHA environment.
  • Knowledge of UBO operations and the three cost-recovery programs: Third Party Collection (TPC), Medical Service Accounts (MSA), and Medical Affirmative Claims (MAC).
  • Familiarity with MHS GENESIS / Oracle Cerner Patient Accounting (CPA) and federal financial statement audit readiness.
  • Project Management Professional (PMP) or Lean Six Sigma certification.

Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.


As a company that cares about people, we seek to cultivate a culture in which all can thrive personallyandprofessionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at workand in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.

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