... shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that ...
Quick apply
... shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that ...
... shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that ...
... shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that ...
... shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that ...
Quick apply
... shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that ...
... shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that ...
Quick apply
... shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... a shared service provider serving multiple agencies and roughly 19,000 user accounts. The Program Manager owns delivery across all task areas, serves as the primary point of contact for the ...
Quick apply
... a shared service provider serving multiple agencies and roughly 19,000 user accounts. The Program Manager owns delivery across all task areas, serves as the primary point of contact for the ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... a shared service provider serving multiple agencies and roughly 19,000 user accounts. The Program Manager owns delivery across all task areas, serves as the primary point of contact for the ...
Quick apply
... a shared service provider serving multiple agencies and roughly 19,000 user accounts. The Program Manager owns delivery across all task areas, serves as the primary point of contact for the ...
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
Quick apply
... as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and ...
... a shared service provider serving multiple agencies and roughly 19,000 user accounts. The Program Manager owns delivery across all task areas, serves as the primary point of contact for the ...
Quick apply
... a shared service provider serving multiple agencies and roughly 19,000 user accounts. The Program Manager owns delivery across all task areas, serves as the primary point of contact for the ...
... a shared service provider serving multiple agencies and roughly 19,000 user accounts. The Program Manager owns delivery across all task areas, serves as the primary point of contact for the ...
... a shared service provider serving multiple agencies and roughly 19,000 user accounts. The Program Manager owns delivery across all task areas, serves as the primary point of contact for the ...
Shared Service information
What is the difference between Shared Service vs Customer Service Representative?
| Aspect | Shared Service | Customer Service Representative |
|---|---|---|
| Credentials | Varies; often includes business or industry-specific certifications | High school diploma or equivalent; some roles may require customer service training |
| Work Environment | Centralized corporate offices, multiple departments | Call centers, retail locations, or online support channels |
| Employer & Industry Usage | Large corporations across various industries | Retail, telecommunications, finance, and service sectors |
| Common Search & Comparison | Yes | Yes |
Shared Service roles focus on consolidating support functions like HR, finance, or IT within a company, often in a centralized setting. Customer Service Representatives directly interact with customers to resolve issues or provide information. While both roles involve service delivery, Shared Service is more internally focused on supporting business operations, whereas Customer Service Representatives primarily serve external clients.
How does working in a Shared Service role typically involve collaboration across different departments?
In a Shared Service role, you will frequently collaborate with multiple departments such as HR, finance, procurement, and IT to deliver standardized processes and services. This cross-functional interaction is essential for streamlining operations, resolving issues, and ensuring consistency across the organization. You can expect to participate in regular meetings, handle inquiries from various teams, and contribute to process improvement initiatives, which can provide valuable exposure to diverse business functions. This collaborative environment not only develops your communication and problem-solving skills but also opens up opportunities for career growth within different areas of the organization.
What are the key skills and qualifications needed to thrive in a Shared Services role, and why are they important?
To thrive in a Shared Services role, you need strong analytical abilities, process improvement knowledge, and a relevant educational background such as business administration or finance. Familiarity with ERP systems like SAP or Oracle, and certifications in Lean Six Sigma or process management are often required. Excellent communication, customer service orientation, and teamwork are essential soft skills to effectively support internal clients and collaborate across departments. These skills ensure efficiency, consistency, and high-quality service delivery across the organization.
What are shared services?
Shared services refer to the consolidation of business operations that are used by multiple parts of the same organization. Typically, functions like human resources, finance, IT, or procurement are centralized to improve efficiency, reduce costs, and ensure consistency across the company. By pooling resources and standardizing processes, organizations can streamline workflows and focus more on their core activities. Shared services can be managed internally or outsourced to third-party providers. This model is commonly used in large organizations looking to optimize their support functions.
What are the most commonly searched types of Shared Service jobs in Virginia? The most popular types of Shared Service jobs in Virginia are:
What are popular job titles related to Shared Service jobs in Virginia? For Shared Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Shared Service jobs in Virginia look for? The top searched job categories for Shared Service jobs in Virginia are:
What cities in Virginia are hiring for Shared Service jobs? Cities in Virginia with the most Shared Service job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
Job description
At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies.
i360 is seeking a Technical Writer to develop and maintain the procedural and technical documentation that supports the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that documentation current as the system changes.
Key Responsibilities- Write and maintain procedural documentation, including SOPs, desk guides, job aids, and user guides for system and financial processes.
- Develop and edit functional and technical specifications, manuals, reports, and other client deliverables.
- Collect, organize, and analyze technical information from functional, technical, and help desk staff, and translate it into clear guidance.
- Keep documentation current as configurations, processes, and releases change, and version it appropriately.
- Ensure documentation meets Section 508 accessibility requirements.
- Contribute documentation to comprehensive solution packages for new solutions and major enhancements.
- Support recurring status and help desk performance reporting as needed.
- Bachelor's degree in a related field.
- At least 7 years of related experience.
- Demonstrated experience producing procedural and technical documentation for technical or financial systems.
- Strong command of writing mechanics, organization, and documentation tools.
- Ability to pass a federal background investigation and obtain client site access.
Nice to Have
- Documentation experience in Oracle E-Business Suite, Oracle Federal Financials, or other enterprise financial systems.
- Familiarity with federal financial management environments and shared service operations.
- Experience with Section 508 compliance and ServiceNow-managed change control.
- Ability to obtain and maintain a federal Public Trust (suitability) clearance
- Must be able to pass a federal background investigation
- U.S. Citizenship or Permanent Residency required (no visa sponsorship available)
- Referral Bonus
- (401k) Matching
- Holidays – Eleven
- Technology Reimbursement
- Short-Term & Long-Term Disability
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
- 80% Employer Paid Health Care Plan (Medical, Dental & Vision)
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.
Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.
About i360technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Leesburg, VA, US
Year founded
2001