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How much do shared service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for shared service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a shared service?

Shared services refer to the consolidation of business operations that are used by multiple parts of the same organization. Typically, functions like human resources, finance, IT, or procurement are centralized to improve efficiency, reduce costs, and ensure consistency across the company. By pooling resources and standardizing processes, organizations can streamline workflows and focus more on their core activities. Shared services can be managed internally or outsourced to third-party providers. This model is commonly used in large organizations looking to optimize their support functions.

How does working in a shared service role typically involve collaboration across different departments?

In a Shared Service role, you will frequently collaborate with multiple departments such as HR, finance, procurement, and IT to deliver standardized processes and services. This cross-functional interaction is essential for streamlining operations, resolving issues, and ensuring consistency across the organization. You can expect to participate in regular meetings, handle inquiries from various teams, and contribute to process improvement initiatives, which can provide valuable exposure to diverse business functions. This collaborative environment not only develops your communication and problem-solving skills but also opens up opportunities for career growth within different areas of the organization.

What are the key skills and qualifications needed to thrive in a shared service role, and why are they important?

To thrive in a Shared Services role, you need strong analytical abilities, process improvement knowledge, and a relevant educational background such as business administration or finance. Familiarity with ERP systems like SAP or Oracle, and certifications in Lean Six Sigma or process management are often required. Excellent communication, customer service orientation, and teamwork are essential soft skills to effectively support internal clients and collaborate across departments. These skills ensure efficiency, consistency, and high-quality service delivery across the organization.

What is the difference between Shared Service vs Customer Service Representative?

AspectShared ServiceCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCentralized corporate offices, multiple departmentsCall centers, retail locations, or online support channels
Employer & Industry UsageLarge corporations across various industriesRetail, telecommunications, finance, and service sectors
Common Search & ComparisonYesYes

Shared Service roles focus on consolidating support functions like HR, finance, or IT within a company, often in a centralized setting. Customer Service Representatives directly interact with customers to resolve issues or provide information. While both roles involve service delivery, Shared Service is more internally focused on supporting business operations, whereas Customer Service Representatives primarily serve external clients.

What are examples of shared services?

Shared services in a job context refer to centralized functions that support multiple departments within an organization, such as human resources, finance, IT, and procurement. These services are designed to improve efficiency and reduce costs by consolidating common functions into a single unit. Employees working in shared services often use specialized tools and processes to deliver consistent support across the organization.
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Shared Service jobs near you
Infographic showing various Shared Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Financial Shared Services Associate

Plug Power, Inc.

Albemarle, NC • On-site

Full-time

Re-posted 13 days ago

Plug Power rating

6.7

Company rating: 6.7 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

388th of 496 rated machine equipment manufacturers

Job description

Financial Shared Services Associate

Status: Exempt (salaried)

Department: Finance

Position Summary

The EMEA Shared Services Associate is a critical member of the Financial Shared Services team. This role provides support for process-level transactions in Accounts Payable. The ideal candidate should exhibit exceptional customer service skills, a positive attitude and a strong attention for detail. The Shared Service Associate will interface on a regular basis with other departments including but not limited to Operations and Purchasing. Additionally, the successful candidate is also a service-oriented person who enjoys high volume transactional responsibilities and takes pride in the accuracy and thoroughness of their work. The Associate will also be expected to interact professionally, both internally and externally throughout the business, with customers and vendors of Plug Power.


Core Duties and Responsibilities

  • Manage the Accounts Payable mail, communicating with vendors and internal management as necessary
  • Process received invoices in AP software, coding invoices, and routing for approval within the pre-established guidelines and policies
  • Match received invoices against purchase orders and receiving transactions where needed. Work with the operations team to resolve 3-way match discrepancies
  • Pull supporting documents required for weekly payments, entering payments into banking software accurately
  • Work with suppliers to reconcile statements of account ensuring payments and credit are accurately applied
  • Maintain a strong internal control environment compliant with SOX
  • Build and maintain effective cross-functional relationships within the organization; engage with cross-functional partners proactively in completion of job responsibilities
  • Support ongoing process improvement projects
  • Represent Plug Power in a professional manner and in all interactions
  • Perform all other duties as assigned

Education and Experience

  • Bachelor's degree in business, accounting, or other relevant field or equivalent combination of education and experience
  • At least one (1) years of experience in an accounting or customer service or detail-oriented role required
  • Experience with a large international firm highly preferred
  • Ability to approach all work activities with a customer service focus
  • Ability to work across geographies
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
  • Fluent written and spoken English
  • Strong verbal and written communication skills
  • Uncompromising dedication to quality
  • Demonstrated analytical abilities with strong attention to detail
  • Ability to manage complex projects and multi-task effectively
  • Fluent English, other European languages are a plus
  • Must be driven and self-motivated

Plug Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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