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Cleveland Clinic

Research AHT I

Port Saint Lucie, FL

$15.75 - $21.50/hr

As a Research AHT, you will monitor and support the health and well-being of animals at Cleveland Clinic utilized in foundational pre-clinical trials and studies. In this role, you will ensure they ...

Cleveland Clinic

Research AHT I

Cleveland, OH · On-site

$17.50 - $24/hr

As a Research AHT, you will monitor and care for the health and well-being of research animals. You will work in the Biological Research Unit (BRU), a primary rodent housing area consisting of 12 ...

Salk

Animal Health Tech I

La Jolla, CA · On-site

$17.75 - $20/hr

AHT 1, LEVEL B: IN ADDITION TO THE RESPONSIBILITIES OF LEVEL A * Cleans, sanitizes and/or sterilizes multi-species (including NHP, amphibians and aquatics) cages, equipment and accessories. * Removes ...

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How much do aht jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for aht in the United States is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Average Handle Time (AHT) Analyst, and why are they important?

To thrive as an AHT Analyst, you need strong analytical abilities, proficiency in data interpretation, and a background in contact center operations, often supported by a degree in business, statistics, or a related field. Familiarity with workforce management systems, call center analytics tools, and reporting software like Excel or Tableau is typically required. Attention to detail, effective communication, and problem-solving skills help you identify trends and collaborate with teams to improve performance. These skills are crucial for optimizing call center efficiency and enhancing customer service outcomes.

What are some common challenges faced by professionals working in Average Handle Time (AHT) management roles, and how can they overcome them?

Professionals responsible for managing Average Handle Time (AHT) often face the challenge of balancing efficiency with quality customer service. They must ensure that calls or interactions are resolved quickly without sacrificing customer satisfaction or compliance standards. Frequent obstacles include handling complex customer issues, adapting to fluctuating call volumes, and coaching team members to improve performance. Success in this role typically involves continuous process optimization, leveraging analytics, and fostering strong communication between team members and supervisors.

What is AHT in the context of a job?

AHT stands for Average Handle Time, which is a key performance metric commonly used in customer service and call center environments. It measures the average amount of time an agent spends handling a customer interaction, including talk time, hold time, and after-call work. Employers use AHT to evaluate efficiency and productivity, aiming to optimize it for better customer satisfaction and operational performance. Lowering AHT without sacrificing quality is often a main goal for improving service levels.

What is the difference between Aht vs Medical Assistant?

AspectAhtMedical Assistant
CredentialsTypically requires certification or training in health information managementRequires CMA, RMA, or similar certification
Work EnvironmentPrimarily in healthcare settings, focusing on administrative tasksIn clinics or hospitals, handling both clinical and administrative duties
Employer & IndustryHospitals, clinics, insurance companiesDoctors' offices, outpatient clinics, hospitals
Common Search & ComparisonOften compared for administrative roles in healthcareMore clinical duties, patient interaction

In summary, Ahts focus mainly on health information management and administrative tasks, often requiring specialized certification. Medical Assistants perform both clinical and administrative duties, working directly with patients. While both roles are vital in healthcare, they differ in responsibilities and required credentials.

More about Aht jobs
What cities are hiring for Aht jobs? Cities with the most Aht job openings:
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What job categories do people searching Aht jobs look for? The top searched job categories for Aht jobs are:
Aht jobs near you
Infographic showing various Aht job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $44,857 per year, or $21.6 per hour.
Research AHT I

Research AHT I

Cleveland Clinic

Port Saint Lucie, FL

$15.75 - $21.50/hr

Other

Posted 21 days ago

Cleveland Clinic rating

7.2

Company rating: 7.2 out of 10

Based on 877 frontline employees who took The Breakroom Quiz

332nd of 865 rated healthcare providers

Job description

Join Cleveland Clinic's Florida Research & Innovation Center (FRIC) and become a part of one of the most respected healthcare organizations in the world. FRIC embodies Cleveland Clinic's values of research, innovation and education by conducting leading-edge research that improves the lives of patients today and in the future. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career.

As a Research AHT, you will monitor and support the health and well-being of animals at Cleveland Clinic utilized in foundational pre-clinical trials and studies. In this role, you will ensure they have adequate supplies, food and clean enclosures to prevent illnesses and discomfort. Ultimately, your efforts are crucial in facilitating the Cleveland Clinic mission to enhance the global healthcare field.

A caregiver in this position works days from 8:30 a.m. - 5:30 p.with weekend and holiday requirements.

A caregiver who excels in this role will:

  • Monitor and care for the health and well-being of animals housed in the Biological Resources Unit (BRU).

  • Perform daily health observations and monitor the condition of research animals.

  • Provide custodial care, fresh feed and fresh water for animals according to the standard operating procedures.

  • Write up health reports for the vet team.

  • Receive animal shipments and complete required documentation.

  • Maintain and adequately supply the areas used for technical procedures.

  • Transport supplies, equipment and animals to and from various locations.

Minimum qualifications for the ideal future caregiver include:

  • High School Diploma or GED

  • Completion of on-the-job training to properly handle all species of animals housed within the BRU

  • Flexibility 24/7, 365-days a year

Preferred qualifications for the ideal future caregiver include:

  • Experience in the custodial care of animals

  • Prior animal handling experience and/or schooling in animal science

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

  • Ability to lift and transport equipment and/or animals weighing up to 75 pounds using carts with casters.

  • Capable of tolerating a significant amount of standing, bending and walking.

  • May be required to work with biological, chemical and radiation hazards after proper training

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

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