ZipRecruiter

Log In

1

Marketplace Customer Service Representative Jobs

Jons Marketplace

$16.50 - $20/hr

Jons Marketplace currently has positions available in the General Customer Service job family. The ... this are representative only and not limited to the tasks that an employee may be required to ...

Jons Marketplace

$17 - $20.75/hr

Jons Marketplace currently has positions available in the General Customer Service job family. The ... this are representative only and not limited to the tasks that an employee may be required to ...

Jons Marketplace

$16.50 - $20/hr

Jons Marketplace currently has positions available in the General Customer Service job family. The ... this are representative only and not limited to the tasks that an employee may be required to ...

next page

Showing results 1-20

All JobsMarketplace Customer Service Representative Jobs

Marketplace Customer Service Representative information

See salary details

$9

$18

$26

How much do marketplace customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for marketplace customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Marketplace Customer Service Representative job?

A Marketplace Customer Service Representative assists customers with inquiries, orders, returns, and issue resolution on an online marketplace platform. They communicate via phone, email, or chat to ensure a positive shopping experience. Responsibilities include addressing product questions, troubleshooting problems, and collaborating with sellers or internal teams. Strong communication, problem-solving skills, and familiarity with the marketplace's policies are essential.

What are some of the main challenges faced by Marketplace Customer Service Representatives?

Marketplace Customer Service Representatives often handle a high volume of inquiries from both buyers and sellers, which can include troubleshooting order issues, resolving disputes, and answering product-related questions. Adapting to fast-changing platform policies and keeping up with new features or updates can also be challenging. Additionally, representatives must balance the needs of different stakeholders while maintaining professionalism and empathy, especially when dealing with frustrated or dissatisfied customers. Overcoming these challenges requires strong organizational skills, resilience, and a commitment to providing excellent service.

What are the key skills and qualifications needed to thrive in the Marketplace Customer Service Representative position, and why are they important?

A successful Marketplace Customer Service Representative possesses strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, online marketplace platforms, and basic office software is often required, and additional certification in customer service can be an asset. Exceptional patience, active listening, and the ability to remain calm under pressure help representatives stand out in this position. These skills are crucial for effectively resolving issues, ensuring customer satisfaction, and maintaining a positive reputation for the marketplace.

More about Marketplace Customer Service Representative jobs
What cities are hiring for Marketplace Customer Service Representative jobs? Cities with the most Marketplace Customer Service Representative job openings:
What are the most commonly searched types of Marketplace Customer Service Representative jobs? The most popular types of Marketplace Customer Service Representative jobs are:
What states have the most Marketplace Customer Service Representative jobs? States with the most job openings for Marketplace Customer Service Representative jobs include:
What job categories do people searching Marketplace Customer Service Representative jobs look for? The top searched job categories for Marketplace Customer Service Representative jobs are:
Marketplace Customer Service Representative jobs near you
Infographic showing various Marketplace Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
General Customer Service Job Family $18.42-20.00

General Customer Service Job Family $18.42-20.00

Jons Marketplace

Glendale, CA

$16.75 - $20.50/hr

Full-time

Re-posted 3 days ago

Job description

Jons Marketplace currently has positions available in the General Customer Service job family. The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all company policies applicable to the position. Any of the following positions may be available: Cashier, Floral Clerk, Frozen Food Clerk, Grocery Clerk, Non-Foods Clerk, Produce Clerk, Service Deli Counter Clerk, Customer Service Booth Person and Scan File Clerk.

Apply