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Marketplace Customer Service Representative Jobs

Jons Marketplace

$16.50 - $20/hr

Jons Marketplace currently has positions available in the General Customer Service job family. The ... this are representative only and not limited to the tasks that an employee may be required to ...

Jons Marketplace

$17 - $20.75/hr

Jons Marketplace currently has positions available in the General Customer Service job family. The ... this are representative only and not limited to the tasks that an employee may be required to ...

Buy Any Coin LLC

Customer Service Representative

$16.50 - $22.25/hr

Online Customer Service Representative Startup seeking dynamic, highly organized sales representative to interface with customers in an online commodities marketplace. The right applicant will have ...

Ritchie Bros.

Customer Service Representative

Norwalk, CT · On-site

$16 - $21.75/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries ... RBA) is a leading, omnichannel marketplace that provides value-added insights, services and ...

Ritchie Bros.

Customer Service Representative

Norwalk, CT · On-site

$18.60 - $23.25/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries ... RBA) is a leading, omnichannel marketplace that provides value-added insights, services and ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Marketplace Customer Service Representative information

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How much do marketplace customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for marketplace customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a marketplace customer service representative?

A Marketplace Customer Service Representative assists customers with inquiries, orders, returns, and issue resolution on an online marketplace platform. They communicate via phone, email, or chat to ensure a positive shopping experience. Responsibilities include addressing product questions, troubleshooting problems, and collaborating with sellers or internal teams. Strong communication, problem-solving skills, and familiarity with the marketplace's policies are essential.

What are some of the main challenges faced by marketplace customer service representatives?

Marketplace Customer Service Representatives often handle a high volume of inquiries from both buyers and sellers, which can include troubleshooting order issues, resolving disputes, and answering product-related questions. Adapting to fast-changing platform policies and keeping up with new features or updates can also be challenging. Additionally, representatives must balance the needs of different stakeholders while maintaining professionalism and empathy, especially when dealing with frustrated or dissatisfied customers. Overcoming these challenges requires strong organizational skills, resilience, and a commitment to providing excellent service.

How to get hired as a marketplace customer service representative?

To get hired as a marketplace customer service representative, candidates should have strong communication skills, experience with customer support tools, and a good understanding of the marketplace platform. Employers often look for prior customer service experience, problem-solving abilities, and the ability to work flexible hours, including evenings and weekends. Preparing a tailored resume highlighting relevant skills and demonstrating familiarity with the company's platform can improve chances of employment.

What are the key skills and qualifications needed to thrive as a marketplace customer service representative?

A successful Marketplace Customer Service Representative possesses strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, online marketplace platforms, and basic office software is often required, and additional certification in customer service can be an asset. Exceptional patience, active listening, and the ability to remain calm under pressure help representatives stand out in this position. These skills are crucial for effectively resolving issues, ensuring customer satisfaction, and maintaining a positive reputation for the marketplace.

Is remote marketplace customer service representative a stressful job?

A remote marketplace customer service representative role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, workload and stress levels vary depending on the company, support tools used, and individual resilience. Proper training and clear expectations can help manage stress in this position.
More about Marketplace Customer Service Representative jobs
What cities are hiring for Marketplace Customer Service Representative jobs? Cities with the most Marketplace Customer Service Representative job openings:
What are the most commonly searched types of Marketplace Customer Service Representative jobs? The most popular types of Marketplace Customer Service Representative jobs are:
What states have the most Marketplace Customer Service Representative jobs? States with the most job openings for Marketplace Customer Service Representative jobs include:
What job categories do people searching Marketplace Customer Service Representative jobs look for? The top searched job categories for Marketplace Customer Service Representative jobs are:
Marketplace Customer Service Representative jobs near you
Infographic showing various Marketplace Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

General Customer Service Job Family $18.42-20.00

Jons Marketplace

$16.50 - $20/hr

Full-time

Re-posted 22 days ago

Job description

Jons Marketplace currently has positions available in the General Customer Service job family. The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all company policies applicable to the position. Any of the following positions may be available: Floral Clerk, Frozen Food Clerk, Grocery Clerk, Non-Foods Clerk, Produce Clerk, Tortilla Department Clerk, Service Deli Counter Clerk, Courtesy Clerk, Utility Clerk, Customer Service Booth Person, Hot Foods, Counter Clerk and Scan File Clerk.

Important Disclaimer Notice: The job duties, responsibilities and the requirements and conditions listed in this job description are representative only and not limited to the tasks that an employee may be required to perform. Jons reserves the right to revise to this job description at any time and to require employees to perform other tasks as circumstances or conditions of business or work environment change.The employer will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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