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Senior Marketplace Customer Service Representative Jobs

Pattern

Senior Marketplace Manager

Lehi, UT · Hybrid

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... What is a day in the life of a Senior Marketplace Manager? * Own and nurture relationships with key ...

Jons Marketplace

$16.50 - $20/hr

Jons Marketplace currently has positions available in the General Customer Service job family. The ... this are representative only and not limited to the tasks that an employee may be required to ...

Jons Marketplace

$17 - $20.75/hr

Jons Marketplace currently has positions available in the General Customer Service job family. The ... this are representative only and not limited to the tasks that an employee may be required to ...

Matic

Senior Customer Service Representative

Columbus, OH · On-site

$20.19/hr

The Importance of this Role We're looking for a Senior Customer Service Representative to be the ... Today, Matic's digital insurance marketplace has over 50 A-rated home and auto carriers, as well as ...

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How much do senior marketplace customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior marketplace customer service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.
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Senior Marketplace Manager

Pattern

Lehi, UT • Hybrid

Full-time

Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. 
 
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and artificial intelligence ("AI") models, Pattern optimizes and automates key levers of ecommerce  growth for global brands, including advertising, content creation and management, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce  acceleration platform every day to drive profitable revenue growth on D2C websites and across hundreds of global marketplaces-including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.
 
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces.
 
The Marketplace Manager supports all aspects of Pattern brand partner go-to-market strategies. If you are great at nurturing partner relationships, developing and executing business plans, supporting a team of ecommerce professionals, and increasing operational efficiencies, we want you to apply! These efforts extend across a variety of selling platforms including Amazon Mexico, Mercado Libre, Walmart.com, Target.com, Kohl's, eBay, and others, but will be mostly focused on Walmart.com. This is a full time role that works a hybrid schedule (60% in office each week) based in Lehi, Utah.
What is a day in the life of a Senior Marketplace Manager?
  • Own and nurture relationships with key marketplace partners.
  • Develop and implement collaborative joint business plans to drive mutual growth.
  • Serve as the marketplace expert with a deep knowledge of platform capabilities and business levers.
  • Lead all weekly, monthly, and quarterly meetings with marketplace partners.
  • Identify strategic opportunities and operational improvements to enhance performance.
  • Use data and insights to inform decision-making and recommend scalable solutions.
  • Work cross-functionally with internal teams (e.g., onboarding, operations, advertising) to execute initiatives and deliver results.
What will I need to thrive in this role?
  • Bachelor's degree in a related field
  • Self-starter with a strong drive for results and the ability to thrive in a fast-paced, entrepreneurial environment
  • Proven track record of successfully managing and scaling an eCommerce business
  • Hands-on experience with multiple eCommerce platforms (e.g., Walmart Marketplace, Amazon, Target, eBay, etc.)
  • Outstanding analytical and data management skills
  • Independent, highly motivated, and success driven approach to all activities and ability to thrive in a fast-paced, start-up-type environment
  • Experience with omni-channel selling
  • Masters (or equivalent work experience) in related field
  • Demonstrated success in managing an e-commerce business
  • Experience running e-commerce on various platforms
What does high performance look like?
  • You follow through with all assignments in a timely manner
  • You give 100% to all tasks and projects you are given
  • You actively comment and participate in group collaborations
  • You will take full ownership of your projects and follow through to completion
  • You are detail-oriented and organized
What is the team like?
  • You will work with other Marketplace Managers and be supervised by the Director of Marketplaces. This team is data driven and results oriented. You will collaborate regularly with members of your team and with the marketplace business units at Walmart (US, Canada, Mexico), Amazon (Canada, Mexico, Brazil) Target, eBay, Kohls, Macy's, Mercado Libre and more. Ideas and input are encouraged from all members.
What is the hiring process?
  • An initial phone interview with Pattern's talent acquisition team
  • An interview with our Director of Marketplace
  • An Interview with Associate Director and senior members of the Marketplace team
  • Zoom call with our VP of Ecommerce
  • Reference checks 
  • Executive review
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the eCommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
 
Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive PayHealth, Vision, and Dental Insurance
401(k)
 
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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