ZipRecruiter

Log In

1

Vp Marketplace Customer Service Representative Jobs

Dorsia

Senior Vice President of Marketplace

Miami, FL ยท On-site

Oversee client success, account management, and customer service functions, ensuring every member ... Exceptional communication skills with the ability to represent Dorsia's brand to partners ...

First Book

Vice President, Marketing

Washington, DC ยท On-site

$150K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... CSR impact, educator reach, market intelligence, and brand alignment. * Partner with Finance ... Marketplace, and other organizational functions. * Position Marketing as a strategic business ...

Link Logistics

Vice President, Investments

Irvine, CA

$180K - $200K/yr

  • Medical

  • Retirement

  • PTO

... for our customers' businesses and deliver value for our stakeholders. The Vice President ... Represent Link to the brokerage community and broader marketplace by showing a high degree of ...

NutriGreen Tulsa

VP of Operations

Kiefer, OK ยท On-site

As the company scales past $5M in revenue, sales execution and CSR conversion accountability are expected to transition to the VP of Operations. Marketing direction and brand voice remain with the ...

Advantage Solutions

VP Sales

Cincinnati, OH ยท On-site

$120 - $190/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Play a strategic role in developing category, channel, customer and competitive brand marketplace ... The Company services a variety of trade channels including grocery, mass merchandise, specialty ...

Omnicom

VP, Client Services

Williamsburg, VA ยท On-site

Provide proactive counsel on external marketplace, competitive pressures, and brand influences ... The physical demands described here are representative of those that must be met by an employee to ...

Singer Equipment Company

Vice President, Contracts

Agawam, MA ยท On-site

$180K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with the Division President to identify growth opportunities, expand service capabilities ... Ensure exceptional customer experiences from project award through completion. * Represent Singer ...

1 800 Flowers

VP of Marketplace Growth

Atlanta, GA ยท On-site

Why Join Us? At 1-800-Flowers.com, our family of brands helps customers celebrate life's most ... As consumer shopping behavior continues to shift toward marketplaces, this channel represents one ...

New

Lincare

Trainer, Customer Service Rep

Greenwood, IN

$14.75 - $19/hr

Provides training for all Customer Service Representatives and Central Customer Service ... Reports to region manager/regional VP a monthly schedule of training * Coordinates special projects ...

M3

Vice President, Customer Success

Lawrenceville, GA ยท On-site

$126K - $162K/yr

The VP partners closely with Sales, Product, Marketing, Support, and Professional Services to ... Represent Customer Success in company-wide planning, budgeting, and board-reporting processes as a ...

Ace Technologies, LLC.

VICE PRESIDENT

Macon, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure delivery of exceptional customer experience across all service lines. * Oversee resolution ... Protect and enhance the company's reputation in the marketplace. Process Improvement ...

Ace Technologies, LLC.

VICE PRESIDENT

Montezuma, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure delivery of exceptional customer experience across all service lines. * Oversee resolution ... Protect and enhance the company's reputation in the marketplace. Process Improvement ...

Ace Technologies

VICE PRESIDENT

Macon, GA ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure delivery of exceptional customer experience across all service lines. * Oversee resolution ... Protect and enhance the company's reputation in the marketplace. Process Improvement ...

next page

Showing results 1-20

All JobsVp Marketplace Customer Service Representative Jobs

Vp Marketplace Customer Service Representative information

See salary details

$9

$18

$26

How much do vp marketplace customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for vp marketplace customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Marketplace Customer Service Representative jobs?

The most popular types of Marketplace Customer Service Representative jobs are:

Vp Marketplace Customer Service Representative jobs near you

Vice President, Marketplace Operations

Gametime United

Remote

Full-time

Re-posted 25 days ago

Job description

About Us:
Live experiences help people cross today's digital divide and focus on what truly connects us - the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.
The Role
The fan experience after the buy button is where Gametime wins or loses. When things go wrong (a late delivery, a bad transfer, a confusing refund), the cost shows up in three places at once: direct support spend, chargeback and cancellation rates, and a customer who doesn't come back. Right now, the operating intelligence and tooling to prevent those moments is fragmented across multiple teams.
We're hiring a Vice President, Marketplace Operations to own the full arc from post-purchase to resolution, and to rebuild how that arc works, from the ground up, with AI at the center. This is not a "manage the support queue" role. It's an executive hire to redesign the operating model: build AI-powered systems that deflect volume before it becomes a ticket, create product feedback loops that eliminate root causes, and drive the margin improvement that comes when your post-purchase operation is genuinely excellent.
This person reports directly to the CEO, sits on the leadership team, and has the authority and expectation to influence across Product, Product Ops, Supplier Ops, and Marketplace to get outcomes that matter.
What You'll Own
AI-Powered CX System Design
  • Architect the deflection layer. Build and own the conversational AI systems (chatbots, email automation, voice, and proactive outreach) that resolve fan issues without human intervention. You're not deploying off-the-shelf tooling; you're designing the system, writing the product requirements, and driving implementation through Engineering and Product.
  • Own the product feedback loop. Translate CX signal into ranked product work. If a transfer flow is generating 200 contacts a week, that's your spec. Partner with the Vice President of Product to get it prioritized and shipped.
  • Instrument the post-purchase experience. Build the metric tree, dashboards, and alerting that make the post-purchase funnel observable in real time: cancel rate, contact rate, CSAT, resolution time, and the cost-per-order they drive.

Operating Margin Through CX Excellence
  • Drive structural cost reduction. Own the unit economics of post-purchase ops. Reduce CX cost-per-order through a combination of AI deflection, process redesign, and root-cause elimination, without sacrificing fan experience. These are not in tension; great CX is how you get margin.
  • Fulfillment & post-purchase reliability. Drive cancel rate, on-time delivery, and CX contact rate to a step-change new normal. Tighten dispute resolution and transfer reliability. Catch issues before fans see them.
  • Org design for leverage. Re-architect how the team operates so that headcount grows slower than capability. Fewer people doing higher-leverage work, augmented by AI.

Cross-Functional Influence
  • Product. The biggest driver of CX volume is product gaps. You own the relationship with the product org on post-purchase and build the prioritization case for fixes that move the needle on contact rate and satisfaction.
  • Supplier Ops. Supplier behavior is the upstream cause of a large share of fan pain. Work with the Supplier Ops team to connect fulfillment failure to supplier accountability: scorecard inputs, escalation triggers, and the data that makes the case.
  • Product Ops. Align operating cadence, tooling, and process improvements across the marketplace ops function so that the systems you build connect to how the rest of the operation runs.

What You'll Deliver in Year One
  • A deployed AI deflection system. Measurable reduction in human-handled contact volume, with documented fan satisfaction maintained or improved.
  • A post-purchase metric tree the exec team can run a board off of. Instrumented, real-time, with clear ownership of each number.
  • Structural margin improvement. Meaningful reduction in CX cost-per-order driven by deflection, process redesign, and product fixes, not headcount cuts.
  • A credible product roadmap for post-purchase. Ranked, sized, and actively moving through Engineering, driven by CX signal.
  • A reshaped team. Higher leverage per person, clear leadership bench beneath you, AI embedded in daily operations.

What We're Looking For
  • AI-native operator, not a future one. You have personally built or driven implementation of AI-powered CX systems (chatbots, automated resolution, proactive deflection) at a company at scale. You know what good looks like, you can write the requirements, and you can hold an engineering team accountable to shipping it.
  • Product instinct and influence. You have shaped product roadmaps from CX signal. You know how to take a contact-driver analysis and turn it into a prioritized engineering ask. You're comfortable partnering with the Vice President of Product as a peer, not a supplicant.
  • Track record on post-purchase metrics. You have personally moved cancel rate, contact rate, CSAT, or comparable post-purchase reliability metrics by meaningful amounts in roles you've owned. Not overseen. Owned.
  • Margin fluency. You understand the unit economics of CX operations and have driven cost-per-order improvement through system design, not just staffing levers. You can speak the language of a CFO.
  • Marketplace or two-sided platform experience. 7+ years operating in consumer marketplaces, ticketing, travel, or similar businesses where post-purchase experience is a retention and margin driver. You understand the supply-side root causes of fan problems.
  • Executive presence. Comfortable on the leadership team, owning a board narrative, and making the case for investment in CX infrastructure as a margin lever, not a cost center.

Bonus Points
  • Live events, ticketing, or experiential commerce background.
  • Direct experience standing up a CX AI platform from scratch: vendor selection, integration, prompt design, QA, iteration.
  • You've built the operating cadence of a function from scratch: metric tree, WBR, QBR, escalation paths.
  • You've led a CX or ops org of 25-50 people; this team will get there.
  • You have experience connecting supplier behavior data to post-purchase outcomes.

What's Not in Scope
To set expectations clearly: this role does not own demand-side growth or paid acquisition (CMO/Marketing), supplier acquisition or commercial deal terms (Chief Commercial Officer), pricing strategy or pricing algorithms (Data + Algos), marketplace data science build (Data), or Fraud & Payments (a peer function in Finance). You will partner deeply with all of them.
At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.
United States - Pay Range
$260,000-$330,000 USD
Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Apply