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Aht Jobs (NOW HIRING)

Astreya

Service Desk Program Manager

Santa Clara, CA · On-site

Analyze available contact volume data to size the T1 requirement; develop an AHT-based volume model where historical data is unavailable. * Define SmartQueue routing logic for T0 automated triage:

White Plains

Med Surg Unit Leader

White Plains, NY · On-site

$117K - $152K/yr

Monitor unit metrics (AHT, length of stay, readmission rates) and adjust workflows. * Ensure compliance with clinical policies, safety standards, and accreditation requirements. * Coordinate ...

Gartner

Account Executive, AHT/GTS

Stamford, CT · On-site +1

Account Executive About the role: The Account Executive is a field-based, direct sales role responsible for both client retention as well as growth through contract expansion and the introduction of ...

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How much do aht jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for aht in the United States is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Average Handle Time (AHT) Analyst, and why are they important?

To thrive as an AHT Analyst, you need strong analytical abilities, proficiency in data interpretation, and a background in contact center operations, often supported by a degree in business, statistics, or a related field. Familiarity with workforce management systems, call center analytics tools, and reporting software like Excel or Tableau is typically required. Attention to detail, effective communication, and problem-solving skills help you identify trends and collaborate with teams to improve performance. These skills are crucial for optimizing call center efficiency and enhancing customer service outcomes.

What is the difference between Aht vs Medical Assistant?

AspectAhtMedical Assistant
CredentialsTypically requires certification or training in health information managementRequires CMA, RMA, or similar certification
Work EnvironmentPrimarily in healthcare settings, focusing on administrative tasksIn clinics or hospitals, handling both clinical and administrative duties
Employer & IndustryHospitals, clinics, insurance companiesDoctors' offices, outpatient clinics, hospitals
Common Search & ComparisonOften compared for administrative roles in healthcareMore clinical duties, patient interaction

In summary, Ahts focus mainly on health information management and administrative tasks, often requiring specialized certification. Medical Assistants perform both clinical and administrative duties, working directly with patients. While both roles are vital in healthcare, they differ in responsibilities and required credentials.

What is AHT in the context of a job?

AHT stands for Average Handle Time, which is a key performance metric commonly used in customer service and call center environments. It measures the average amount of time an agent spends handling a customer interaction, including talk time, hold time, and after-call work. Employers use AHT to evaluate efficiency and productivity, aiming to optimize it for better customer satisfaction and operational performance. Lowering AHT without sacrificing quality is often a main goal for improving service levels.

What are some common challenges faced by professionals working in Average Handle Time (AHT) management roles, and how can they overcome them?

Professionals responsible for managing Average Handle Time (AHT) often face the challenge of balancing efficiency with quality customer service. They must ensure that calls or interactions are resolved quickly without sacrificing customer satisfaction or compliance standards. Frequent obstacles include handling complex customer issues, adapting to fluctuating call volumes, and coaching team members to improve performance. Success in this role typically involves continuous process optimization, leveraging analytics, and fostering strong communication between team members and supervisors.
More about Aht jobs
What states have the most Aht jobs? States with the most job openings for Aht jobs include:
What job categories do people searching Aht jobs look for? The top searched job categories for Aht jobs are:
Aht jobs near you
Infographic showing various Aht job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,857 per year, or $21.6 per hour.
Metallurgical Lab Technician/Operator

Metallurgical Lab Technician/Operator

Advanced Heat Treat Corp

Cullman, AL • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 16 days ago

Job description

Everyone knows what ion nitriding, gas nitriding, carbonitriding, and induction hardening are... right? Nope... nope they sure don't! THAT'S OK! Join our team... we would love to teach you!!!

Advanced Heat Treat Corp has been in the Heat Treat Industry for 40+ years! Our team has touched products that make the world stronger and safer. Our processes improve upon parts manufactured by other industries, including aerospace, defense, firearms, automotive, construction, agriculture, energy and medical... just to name a few.

Are you familiar with the jaws of life, how about airplane landing gear, or perhaps the Mars Rover? Our employees heat treated parts that went to MARS!

As part of our team, you will learn about metals, effects of heat on metal, and why quality is so important. You will become an expert in an industry little known, but truly essential! Best of all, we will train you!

We currently have a regular, full-time position for Metallurgical Laboratory Technician/Operator position working at our Cullman, Alabama facility. This position would split time between the laboratory performing procedures related to heat treating processes and also help in production as an operator.

Core duties of Lab work include cutting parts, operation of lab equipment, sample and certification preparation, verification of lab testing equipment, hardness inspection, release, and more. Strong computer skills a must! Core duties of Operator responsibilities include setup, parts processing and inspection for processes. You will also provide backup support to heat treat technicians using process instructions, work orders, and prints. You will degrease, clean and unload customer parts and perform routine shop duties. This work is done in a climate-controlled facility!

Job requirements:

  • minimum of five years equipment operation experience and/or two-year industrial tech degree
  • Ability to operate fork truck and overhead crane
  • High school diploma or equivalent required
  • Technical degree or specific training with prior experience is preferred
  • Equipment operating/industrial experience preferred
  • Reliable attendance, teamwork, professionalism, and attention to detail are required.

Willing to hire the right candidate as Heat Treat Support and train into Heat Treat Equipment Operator if the above requirements are not met.

Why join the AHT Family? We thought you'd never ask! On top of invaluable knowledge and ground up training, our culture and benefits are pretty awesome!

  • Pay: competitive pay based on experience and initiative. Your effort and desire determine your success, advancement, and profitability.
  • Benefits: Telehealth, Employee Assistance Program, medical, dental, 401k match and MORE.
  • Quality of Life Benefits: Lucrative PTO structure and paid holidays. After all, making a life is just as important as making a living.
  • Loyalty and job security: A committed and productive employee can look forward to a career with us. 53% of employees have been with AHT for 10+ years!
  • Culture: We like to earn a living, but we try to have a little fun in the process... check out our Facebook page to see more @AdvHeatTreat

AHT is an Equal Opportunity Provider/ Affirmative Action


Job Posted by ApplicantPro