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Service Administrator Jobs (NOW HIRING)

AIR Control Concepts

Service Administrator

Richmond, VA · On-site

$30 - $40/hr

Service Administrator Job Location : Richmond, VA FLSA Status : Non-exempt Pay Range : $30-40/hour Overview: AIR Control Concepts is more than just a collection of firms, we are a community of ...

Sunbelt Rentals

Service Adminstrator

Morris, IL

$20.89 - $28.72/hr

Summary Service Administrator Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

Sunbelt Rentals, Inc.

Service Adminstrator

Morris, IL · On-site

$20.89 - $28.72/hr

Summary Service Administrator Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • ...

SAFE HARBOR MARINAS

Service Administrator

Newport, RI · On-site

ABYC Training The Service Administrator is responsible for providing direct support to the Service Manager, Project Managers, Yard Crew and Customers. The ideal candidate is organized, punctual ...

CIT Trucks

Service Administrator

Troy, IL · On-site

$22.25 - $25.50/hr

Responsibilities of a Service Administrator entail: * Enter vehicle data into the service database accurately and efficiently * Build positive customer rapport and customer relations * Maintain ...

Deep South Equipment

Be Seen First

Service Administrator

Shreveport, LA · On-site

Deep South Equipment - Service Administrator for our Shreveport, LA branch. * Excellent Pay Package * Full Benefits Package * Paid Vacations and Holidays * And more! Job Duties: Assist the service ...

CIT Trucks

Service Administrator

Troy, IL · On-site

$22.25 - $25.50/hr

Responsibilities of a Service Administrator entail: * Enter vehicle data into the service database accurately and efficiently * Build positive customer rapport and customer relations * Maintain ...

Eagle Mark 4

Service Administrator

Mansfield, OH

$17 - $20/hr

SERVICE ADMINISTRATOR Location: Mansfield, Ohio JOB SUMMARY The Service Administrator will provide administrative support to the Service Department by updating service-related systems and contacting ...

Ackerman Plumbing

Service Administrator

Sarasota, FL · On-site

$50K - $55K/yr

Service Administrator Location: Sarasota, FL Join a Legacy of Excellence Do you ever find yourself in a role where you're good at keeping everything together, but nobody seems to notice - and there ...

Ackerman Plumbing

Service Administrator

Sarasota, FL · On-site

$50K - $55K/yr

Service Administrator Location: Sarasota, FL Join a Legacy of Excellence Do you ever find yourself in a role where you're good at keeping everything together, but nobody seems to notice -- and there ...

CoolSys

Service Administrator

Baltimore, MD · On-site

$50/hr

As a Service Administrator, you will handle all billing, contract setup, new sales project setup, and file management. ESSENTIAL FUNCTIONS * Work directly with the Service Sales staff to implement ...

CIT Trucks

Service Administrator

Troy, IL · On-site

$22.25 - $25.50/hr

Responsibilities of a Service Administrator entail: * Enter vehicle data into the service database accurately and efficiently * Build positive customer rapport and customer relations * Maintain ...

Triad Machinery, Inc.

Service Administrator

Sumner, WA

$22 - $27/hr

Triad Machinery is currently seeking a qualified candidate to join our team as a Service Administrator at our newly completed Sumner, Washington branch. About Triad Machinery For more than 30 years ...

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How much do service administrator jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for service administrator in the United States is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What Is a Service Administrator?

A service administrator is responsible for overseeing all aspects of the work order for a service department. Your job duties include coordinating with the service manager on the completion of customer work orders, putting together billing for work completed, and reviewing time cards for service employees. The qualifications for this career include a high school diploma or equivalent certification such as a GED. To be successful, you need to possess strong organizational skills, have good attention to detail, and have experience in a service department.

What are the key skills and qualifications needed to thrive as a Service Administrator, and why are they important?

To thrive as a Service Administrator, you need strong organizational abilities, attention to detail, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, service ticketing systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving skills, and the ability to multitask help you excel in coordinating service requests and supporting clients. These skills and qualities ensure efficient service operations, high customer satisfaction, and smooth workflow management.

How does a Service Administrator typically interact with other departments within an organization?

Service Administrators regularly collaborate with departments such as customer service, technical support, and finance to ensure smooth service delivery and issue resolution. They often act as a liaison, relaying important information between teams and coordinating schedules or resources needed for service appointments. This cross-departmental interaction helps streamline processes, improve customer satisfaction, and address operational challenges quickly. Building strong relationships with colleagues in various departments is key to excelling in this role.

What is the difference between Service Administrator vs Customer Service Representative?

AspectService AdministratorCustomer Service Representative
Required credentialsHigh school diploma or equivalent; some roles may prefer certifications in administration or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work environmentOffice setting, often in service or technical industriesCall centers, retail, or office environments
Employer and industry usageUsed in service industries, healthcare, IT, and technical fieldsCommon across retail, telecom, hospitality, and service sectors
Common search and comparison intentUnderstanding administrative roles in service settingsCustomer interaction and support roles

The main difference is that Service Administrators focus on managing service processes, coordinating schedules, and supporting internal teams, while Customer Service Representatives primarily handle direct customer interactions, inquiries, and support. Both roles are essential in service industries but serve different functions within the customer experience and operational workflow.

More about Service Administrator jobs
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What states have the most Service Administrator jobs? States with the most job openings for Service Administrator jobs include:
What job categories do people searching Service Administrator jobs look for? The top searched job categories for Service Administrator jobs are:
What are popular job titles related to Service Administrator jobs? For Service Administrator jobs, the most frequently searched job titles are:
Service Administrator jobs near you
Infographic showing various Service Administrator job openings in the United States as of May 2026, with employment types broken down into 40% Full Time, and 60% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $50,736 per year, or $24.4 per hour.

Service Administrator

AIR Control Concepts

Richmond, VA • On-site

$30 - $40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Job Title: Service Administrator
Job Location: Richmond, VA
FLSA Status: Non-exempt
Pay Range: $30-40/hour
Overview:
AIR Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.
We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.
Check out our website: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America
Job Description:
The Service Administrator plays a key role on the Global Accounts Service Team by providing administrative, coordination, and financial support to ensure smooth and efficient service operations. This position serves as a central support function for service coordination, technician scheduling, travel logistics, invoicing, and warranty administration. The Service Administrator works closely with the service leaders, service coordinator, field technicians, and commissioning services, acting as a flexible, detail-oriented partner who can adapt to changing priorities in a fast-paced service environment. This role is also cross-trained to back up coordination and warranty functions as needed to maintain continuity of service and customer satisfaction.
Essential Duties and Responsibilities:
Service & Administrative Support
  • Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service-related work.
  • Serve as a central point of contact between customers, field technicians, Service Coordinators, and internal stakeholders.
  • Communicate work schedules, job details, and updates via email, phone, and text.
  • Update technician assignments, job statuses, and service documentation within service management systems.
  • Monitor open work orders to ensure timely completion, accuracy, and proper documentation.
  • Provide general administrative support to the Service Leader and service team to improve overall department efficiency.
Financial & Invoicing Responsibilities
  • Process completed work orders and generate accurate customer invoices.
  • Support timely billing by tracking service-related accounts payable and accounts receivable.
  • Reconcile service charges, labor, travel expenses, and materials prior to invoicing.
  • Assist with warranty claims, credits, and manufacturer communications as needed.
Travel, Logistics & Inventory
  • Book and manage technician travel arrangements, including flights, hotels, and rental vehicles.
  • Coordinate logistics to ensure technicians have required tools, materials, and documentation before job execution.
  • Manage inventory needs and coordinate material procurement for active service projects.
Coordination & Cross-Training
  • Serve as backup support to the Service Coordinator as needed.
  • Remain cross-trained on service coordination and warranty processes to ensure team coverage.
  • Assist with warranty administration, returns, and claims processing when required.
Customer Support & Process Improvement
  • Conduct post-job customer follow-ups to confirm satisfaction and address concerns.
  • Support process improvement initiatives related to scheduling, invoicing, and service workflows.
  • Perform additional administrative and support duties as assigned.

Experience and Requirements:
  • High school diploma or equivalent required; Associate's degree preferred.
  • Minimum of 3 years of experience in general administration, customer service, scheduling, and/or resource management preferred.
  • Some level of financial or accounting background, with experience supporting invoicing, billing, expense reconciliation, or accounts payable/receivable.
  • Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
  • Strong written and verbal communication skills, with the ability to interact professionally with customers, technicians, and internal stakeholders.
  • Exceptional organizational skills and a high level of attention to detail.
  • Ability to manage multiple priorities independently in a fast-paced, service-oriented environment.
  • Flexible and adaptable, with the willingness to provide backup support across coordination and warranty functions.
  • Strong interpersonal skills and the ability to collaborate effectively across cross-functional teams.

Physical Demands/Work Environment:
Work is completed on a laptop in an office environment with prolonged periods of sitting.
Benefits:
We offer a competitive and comprehensive benefits package, including:
  • Health & Wellness - Medical, dental, vision, and life insurance coverage to support your well-being.
  • Financial Security - 401(k) retirement plan with company match and short/long-term disability coverage.
  • Work-Life Balance - Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
  • Professional Development - Ongoing training opportunities and support for continuing education.

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.
The Company complies with disability laws and provides reasonable accommodations to qualified individuals.

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