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Service Administrator Jobs in Ohio (NOW HIRING)

Cummins

Service Administrator

West Chester, OH · On-site

We are looking for a talented Service Administrator for our Distribution business in West Chester, OH. Must be flexible and available to work either of the following shifts based on business needs: 7 ...

New

Cummins

Service Administrator

West Chester, OH · On-site

We are looking for a talented Service Administrator for our Distribution business in West Chester, OH. Must be flexible and available to work either of the following shifts based on business needs: 7 ...

New

Hendrickson USA, LLC

Customer Service Administrator

Canton, OH · On-site

$16.50 - $22.25/hr

Position Purpose Administer RGA's, credits, OFI's (Opportunity for Improvement) and CC's (Customer ... Interact closely with Technical Customer Service department, Trailer Account Managers and Quality ...

New

Orkin

Customer Service Administrator

Dayton, OH · On-site

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with ...

CYNET SYSTEMS

Service Administrator - III

Hubbard, OH · On-site

$18 - $23/hr

Job Overview: Pay Range: $18hr - $23hr Requirement/Must Have: * 2+ years experience in the automotive industry, preferably diesel. * Strong verbal and written communication skills. * Excellent ...

Orkin LLC

Customer Service Administrator

Dayton, OH · On-site

$20/hr

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with ...

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All JobsService Administrator JobsService Administrator Jobs in Ohio

Service Administrator information

See Ohio salary details

$9

$23

$45

How much do service administrator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service administrator in Ohio is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is a service administrator?

A service administrator is responsible for overseeing all aspects of the work order for a service department. Your job duties include coordinating with the service manager on the completion of customer work orders, putting together billing for work completed, and reviewing time cards for service employees. The qualifications for this career include a high school diploma or equivalent certification such as a GED. To be successful, you need to possess strong organizational skills, have good attention to detail, and have experience in a service department.

What are the key skills and qualifications needed to thrive as a service administrator?

To thrive as a Service Administrator, you need strong organizational abilities, attention to detail, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, service ticketing systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving skills, and the ability to multitask help you excel in coordinating service requests and supporting clients. These skills and qualities ensure efficient service operations, high customer satisfaction, and smooth workflow management.

How does a service administrator typically interact with other departments within an organization?

Service Administrators regularly collaborate with departments such as customer service, technical support, and finance to ensure smooth service delivery and issue resolution. They often act as a liaison, relaying important information between teams and coordinating schedules or resources needed for service appointments. This cross-departmental interaction helps streamline processes, improve customer satisfaction, and address operational challenges quickly. Building strong relationships with colleagues in various departments is key to excelling in this role.

What is the difference between Service Administrator vs Customer Service Representative?

AspectService AdministratorCustomer Service Representative
Required credentialsHigh school diploma or equivalent; some roles may prefer certifications in administration or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work environmentOffice setting, often in service or technical industriesCall centers, retail, or office environments
Employer and industry usageUsed in service industries, healthcare, IT, and technical fieldsCommon across retail, telecom, hospitality, and service sectors
Common search and comparison intentUnderstanding administrative roles in service settingsCustomer interaction and support roles

The main difference is that Service Administrators focus on managing service processes, coordinating schedules, and supporting internal teams, while Customer Service Representatives primarily handle direct customer interactions, inquiries, and support. Both roles are essential in service industries but serve different functions within the customer experience and operational workflow.

More about Service Administrator jobs

What are popular job titles related to Service Administrator jobs in OH?

For Service Administrator jobs in OH, the most frequently searched job titles are:

Service Administrator jobs near you
Infographic showing various Service Administrator job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,234 per year, or $23.2 per hour.

Service Administrator

Cummins

West Chester, OH • On-site

Full-time

Medical, Dental, Life, Retirement

Posted yesterday

New

Cummins rating

8.2

Company rating: 8.2 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

86th of 545 rated manufacturers

Job description

We are looking for a talented Service Administrator for our Distribution business in West Chester, OH.

Must be flexible and available to work either of the following shifts based on business needs: 7:00 AM to 3:30 PM or 9:00 AM to 5:30 PM, Monday through Friday.

  • Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
  • Responsible for ensuring the facility is properly secured and locked at the conclusion of the 9AM - 5:30PM Shift. 
  • Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work. 
  • Review/create work orders to ensure accuracy for invoicing and warranty. 
  • Other administrative task on a need-by-need basis. 
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Ability to lock up and close facility.

To be successful in this role you will need the following: 

  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner. 
  • Prior experience in service & repair, or warranty-related field preferred. 
  • Excellent computer skills using multiple software platforms. 
  • Ability to thrive in a fast-paced environment with multiple priorities. 
  • Ability to escalate technical issues, obtain product technical issue information, and utilize available resources. 
  •  Experience in estimate building and communicating value in add on services is a plus.
  • High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 

Compensation and Benefits Base:

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits
Education, Licenses, Certifications: 
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations. 
Experience: 
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

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About Cummins

Sourced by ZipRecruiter

Cummins Inc., headquartered in Columbus, IN, US, is a global power leader that designs, manufactures, and distributes numerous power products and systems. With its genesis from as early as 1919, the company readily serves diverse industries such as transportation, industrial, generator drive, or marine applications, among others. At the heart of Cummins' operations, its key product lineup encompasses diesel & natural gas engines, generator sets, engine components, and filtration, emission solutions, and electrical power generation systems. Cummins deeply embodies core values of integrity, respect for diversity, teamwork, performance excellence, and social responsibility - all of which dynamically fuel their mission 'Making people's lives better by powering a more prosperous world'.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Columbus, IN, US

Year founded

1919

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