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Service Administrator Jobs in Ohio (NOW HIRING)

Smiths Group plc

Customer Service Administrator

Mount Vernon, OH · On-site

$14.75 - $19.75/hr

Customer Service Administrator Greet visitors, customers, vendors, and applicants in a professional and welcoming manner. Answer and direct incoming telephone calls. Manage incoming and outgoing mail ...

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CYNET SYSTEMS

Service Administrator - III

Hubbard, OH · On-site

$18 - $23/hr

Job Overview: Pay Range: $18hr - $23hr Requirement/Must Have: * 2+ years experience in the automotive industry, preferably diesel. * Strong verbal and written communication skills. * Excellent ...

Smiths Group

Customer Service Administrator

Mount Vernon, OH · On-site

$14.75 - $19.75/hr

Company Description Heating & Cooling Products manufactures and distributes superior quality sheet metal products since 1955. These products include pipe, elbows, boots, rectangular duct, duct ...

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Showing results 1-20

All JobsService Administrator JobsService Administrator Jobs in Ohio

Service Administrator information

See Ohio salary details

$9

$23

$45

How much do service administrator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service administrator in Ohio is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

How does a service administrator typically interact with other departments within an organization?

Service Administrators regularly collaborate with departments such as customer service, technical support, and finance to ensure smooth service delivery and issue resolution. They often act as a liaison, relaying important information between teams and coordinating schedules or resources needed for service appointments. This cross-departmental interaction helps streamline processes, improve customer satisfaction, and address operational challenges quickly. Building strong relationships with colleagues in various departments is key to excelling in this role.

What is a service administrator?

A service administrator is responsible for overseeing all aspects of the work order for a service department. Your job duties include coordinating with the service manager on the completion of customer work orders, putting together billing for work completed, and reviewing time cards for service employees. The qualifications for this career include a high school diploma or equivalent certification such as a GED. To be successful, you need to possess strong organizational skills, have good attention to detail, and have experience in a service department.

What are the key skills and qualifications needed to thrive as a service administrator?

To thrive as a Service Administrator, you need strong organizational abilities, attention to detail, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, service ticketing systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving skills, and the ability to multitask help you excel in coordinating service requests and supporting clients. These skills and qualities ensure efficient service operations, high customer satisfaction, and smooth workflow management.

What is the difference between Service Administrator vs Customer Service Representative?

AspectService AdministratorCustomer Service Representative
Required credentialsHigh school diploma or equivalent; some roles may prefer certifications in administration or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work environmentOffice setting, often in service or technical industriesCall centers, retail, or office environments
Employer and industry usageUsed in service industries, healthcare, IT, and technical fieldsCommon across retail, telecom, hospitality, and service sectors
Common search and comparison intentUnderstanding administrative roles in service settingsCustomer interaction and support roles

The main difference is that Service Administrators focus on managing service processes, coordinating schedules, and supporting internal teams, while Customer Service Representatives primarily handle direct customer interactions, inquiries, and support. Both roles are essential in service industries but serve different functions within the customer experience and operational workflow.

More about Service Administrator jobs

What are popular job titles related to Service Administrator jobs in OH?

For Service Administrator jobs in OH, the most frequently searched job titles are:

Service Administrator jobs near you
Infographic showing various Service Administrator job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,234 per year, or $23.2 per hour.

Service Administrator

Dearing Compressor

Youngstown, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

At Dearing Compressor & Pump, our people power everything we do.
They're not just employees, they're the heartbeat of our success and the driving force behind our progress. That's why we treat every team member like family. With a strong, collaborative culture, and a true people-first approach, Dearing isn't just a place to work, it's a place to grow, make an impact, and thrive.
Position Summary
Dearing Compressor is seeking a Service Administrator to work in its Industrial Service Department. The Service Administrator is crucial to the support and success of the department. This position is located in Youngstown, OH.Primary Responsibilities
  • Receive inbound customer service requests, collecting all pertinent information to provide exceptional customer service.
  • Track all customer communication through NetSuite ERP system.
  • Provide support to service technicians, inside sales, and outside sales as required.
  • Maintain timely and consistent communication with the Service Manager regarding daily status, trends, and key issues.
Contribute to the Financial Success of the Department By:
  • Ensuring job readiness for the field service team for scheduled jobs.
  • Maximizing field service routing efficiency.
  • Utilizing the appropriate field service skill sets for each job assignment.
  • Upselling customers on additional services or products, including warranty kits and expanded preventative maintenance programs.
Preventative Maintenance
  • Review and analyze Preventative Maintenance (PM) agreements for accuracy of service intervals and consumable parts.
  • Source required parts for PM services and route by location.
  • Schedule service personnel to perform PM services while optimizing routing efficiency using system reports and scheduling four weeks in advance.
  • Monitor the "ready to schedule" queue for all preventative maintenance orders and schedule these orders within 24 hours of notification.
  • Notify customers within that 24-hour period of the scheduled service date.
Quoting
  • Review all "revisit" or "needs more work" jobs through NetSuite reports to determine next steps.
  • Obtain vendor pricing and availability for all repair requests.
  • Generate repair proposals with lead times.
  • Source repair parts from vendors for approved work.
  • Communicate with customers regarding parts availability and scheduled work status in a timely manner, with weekly updates at a minimum.
  • Schedule service personnel to perform repairs while maximizing routing efficiency.
  • Notify customers and confirm readiness within 24 hours of the scheduled work date once parts are ordered and staged.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
  • Organization Skills - Uses resources effectively to manage storage and retrieval of data.
  • Attention to Detail - Thorough, accurate, and detail-oriented.
  • Written Communication - Able to read, interpret, and communicate written information effectively.
  • Teamwork - Supports the success of the entire team and contributes to a positive work environment.
  • Strong attention to detail, willingness to learn new skills and processes, and excellent follow-through skills.

Benefits
  • Medical, Vision, and Dental Insurance
  • Long-Term Disability Insurance
  • Short Term Disability
  • Life Insurance
  • 9 Paid Holidays
  • Paid Time Off
  • 401K Retirement Plan Up to a 4% Match
  • Drug Free Workplace

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