Senior Support Engineer Jobs in Minnesota (NOW HIRING)

Description

CORPORATE SUMMARY

The Company

Beacon EmbeddedWorks is a full-service provider of embedded solutions. Its innovative System on Modules (SOMs) are backed by an extensive suite of customization, security, and support services and its dedicated team of experts provide in-house manufacturing and support to accelerate development and reduce risk.

All Beacon EmbeddedWorks SOMs are designed, manufactured, and supported in its US-based facility in Eden Prairie, MN. As dependable, pre-certified, and feature dense solutions, Beacon EmbeddedWorks SOMs serve the most strenuous applications, including medical, aerospace and defense, and industrial markets. Beacon EmbeddedWorks operates mostly in the US but also has a small customer base in continental Europe and the APAC.

Beacon EmbeddedWorks is part of the Design & Manufacturing division of discoverIE Group plc, a British company listed on the main London stock exchange where it is a member of the FTSE 250 index.

What does joining Beacon mean for you?

• We are a Top 200 Workplace as voted by our employees
• Multiple options for medical and dental coverages
• Paid life insurance and disability coverage
• 401k with match
• 128 hours of time off per year to start
• Paid holidays
• Working for a company that helps save lives with some of our products

POSITION SUMMARY

The Senior Applications Engineer primarily provides technical support including hardware, software, and documentation support to our customers. The position will also support engineering and production activities through designing, testing, and debugging embedded systems along with documentation including user guides and application notes. This position requires a general interest in working with customers and dealing with any field issues and providing highest level of satisfaction for the customer.

Reports to: Senior Manager of Engineering

Location: Eden Prairie, MN office

Starting Salary Information: $100,000+

Relocation benefits will be provided. Beacon is an ITAR facility and cannot employ a person who is not US person - proof of US permanent/residence card or US citizenship will be required.

Key Responsibilities: Supervisory Responsibilities

This role has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department

Essential Duties & Responsibilities:

• Work with architectural design of embedded processor platforms utilizing common peripherals including USB, video (HDMI, LVDS, MIPI-DSI), MIPI-CSI, audio, Ethernet, Wi-Fi, Bluetooth, flash memory, DRAM, CAN, SPI, UART, etc.
• Build images and drivers for board support packages (BSPs) in Linux, Android, FreeRTOS, and any other required operating system
• Must be an expert in Linux and have good working knowledge of Android
• Help define, review, and execute hardware design verification test plans
• Test and debug new embedded processor design implementations
• Ability to provide detailed and extensive system-level schematic reviews (e.g., review hardware, component specifications, and understand system interaction including software)
• Help provide technical input to assist in the definition of product design requirements
• Manage workload across multiple simultaneous design projects
• Conduct technical trainings to team, distribution partners, and customers
• Excellent communication skills to work with customers and partners and help resolve issues and suggest ideas for debugging or developing
• Good understanding of the processes and systems for releasing customer-facing documents and managing the support portal
• Good understanding of the ticket system and the workflow for closing the tickets using a standard tool like Zohos or Jira.

Essential Responsibilities of all Beacon EmbeddedWorks employees

• Support, demonstrate and drive our core values
  • Lead, don't follow
  • Consistently deliver
  • Never stand still
  • Create relationships not transactions
• Interact positively and professionally with all employees and customers
• Maintain reliable attendance
• Perform work safely and adhere to all safety requirements
• Complete required training as scheduled
• Perform other duties as assigned

Job Qualifications

Required Qualifications:

• Bachelor of Science in Electrical Engineering, Computer Engineering, Computer Science or related Engineering discipline with 10 years of experience as an applications engineer (or MS with 8 years of experience)
• Experience working with logic analyzers, oscilloscopes, and JTAG debuggers
• Experience with embedded processors (ARM)
• Experience with embedded operating systems (Linux, Android, FreeRTOS)
• High degree of self-motivation
• Excellent verbal and written communications skills
• Strong sense of urgency, and ability to manage and prioritize multiple tasks and meet deadlines
• Ability to work in a fast-paced environment with quickly changing priorities to ensure superior customer satisfaction
• Exposure to tools like Jira, Git and Zohos for ticket management and software control

Other Considerations

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms
• Specific vision abilities required by this job include close vision, and ability to adjust focus
• While performing the duties of this job, the employee is regularly required to work at a computer/laptop, including but not limited to use of keyboard, mouse and monitors
• The employee may occasionally lift and/or move up to 10 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet, like that of an office setting
• The noise level in the manufacturing area is moderate
• Travel is infrequent

Position Type/Expected Hours of Work

• This is a full-time, on-site position
• Typical days and hours of work are Monday through Friday, 8am -5pm, but does allow for some flexibility
• It may be necessary to work more than 40 hours per week at times to produce the required results

Work Authorization

• The candidate must meet the definition of "US Person" under ITAR/EAR regulations

Beacon EmbeddedWorks is an Equal Employment Opportunity and Affirmative Action Employer

Please note: This position is not eligible for external recruiter or agency placement and is not open to placement remuneration of any kind. All applications must be submitted directly by the candidate, free from external representation, to be considered for the position.