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Ai Support Jobs in Minnesota (NOW HIRING)

Quality Support, Inc.

Software/AI Engineer

Virginia, MN · On-site

$100 - $140/hr

Quality Support, Inc. openings for Software/AI Engineers with 10+ years of related experience in submarine electronic subsystem requirements, development and testing. Preferred Virginia Class ...

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Ai Support information

What are some common challenges AI Support professionals face on the job?

AI Support professionals often encounter issues such as diagnosing complex technical problems, keeping up with rapidly evolving AI technologies, and translating highly technical solutions into understandable guidance for non-technical users. Working in AI support may involve collaborating closely with software engineers, data scientists, and end-users to ensure systems run smoothly and efficiently. Additionally, professionals in this field must be adept at handling high volumes of support requests and managing competing priorities. These challenges underscore the importance of continuous learning and clear communication in providing exceptional support. Overcoming these hurdles offers valuable experience and can open doors to advanced roles within AI and IT support teams.

What is an AI Support?

An AI Support job involves assisting users or businesses in utilizing artificial intelligence tools effectively. Responsibilities may include troubleshooting AI-related issues, providing guidance on AI functionalities, and optimizing AI solutions for specific needs. AI Support professionals may work with chatbots, machine learning systems, or automation tools to enhance user experience and operational efficiency. Strong problem-solving skills and technical knowledge are typically required for this role.

What is the easiest AI support job to get into?

An entry-level AI support role typically requires basic technical skills, such as familiarity with AI tools, customer service experience, and problem-solving abilities. Positions may involve assisting users with AI applications or troubleshooting, often requiring minimal formal certifications and offering on-the-job training.

What are the key skills and qualifications needed to thrive in the AI Support position, and why are they important?

To thrive as an AI Support professional, you need a solid understanding of artificial intelligence and machine learning concepts, technical troubleshooting skills, and typically a background in computer science or information technology. Familiarity with tools like ticketing systems (e.g., Zendesk or Jira), cloud platforms, and AI frameworks such as TensorFlow or PyTorch is often required. Excellent problem-solving abilities, patience, and strong communication skills help distinguish top performers in this field. These competencies are critical for effectively assisting users, resolving complex AI-related issues, and ensuring smooth operation of AI-powered systems.

What jobs are needed to support AI?

Supporting AI requires roles such as AI engineers, data scientists, machine learning engineers, data annotators, and AI research scientists. These jobs involve developing algorithms, managing large datasets, training models, and ensuring ethical AI deployment, often requiring skills in programming, statistics, and familiarity with AI tools like TensorFlow or PyTorch.
What are the most commonly searched types of Ai Support jobs in Minnesota? The most popular types of Ai Support jobs in Minnesota are:
What are popular job titles related to Ai Support jobs in Minnesota? For Ai Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Ai Support jobs in Minnesota look for? The top searched job categories for Ai Support jobs in Minnesota are:
What cities in Minnesota are hiring for Ai Support jobs? Cities in Minnesota with the most Ai Support job openings:
Ai Support jobs near you
Infographic showing various Ai Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Level 3 Support Analyst - AI Specialist

Anaplan

Minneapolis, MN

Full-time

Re-posted 22 days ago

Job description

Your Impact

Join our global Level 3 Support team as our new AI Specialist. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions. In this role, you'll:

  • Investigate and diagnose complex technical issues raised through support tickets
  • Build deep product knowledge across Anaplan's platform and tools (including Grafana)
  • Act as an AI and Machine Learning (ML) subject matter expert
  • Collaborate with other teams to guide customers through complex technical solutions
  • Raise and track product bugs when you identify them
  • Communicate investigation progress and outcomes clearly to internal teams
  • Lead release reviews and onboard new product features to global support teams
  • Document detailed investigations and share technical knowledge within the team
  • Drive initiatives that improve quality and efficiency
  • Lead by example in all your work
  • Guide and mentor junior colleagues in both technical and professional skills
  • Provide 24/7 emergency support for critical customer issues through our on-call rotation
  • Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage

Your Qualifications

  • Early-career professional with at least 2-3 years of experience in:
    • Troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications
    • Robust prompt and context engineering
    • Data analysis (Excel, Anaplan, or similar tools)
    • Software development or quality assurance
    • Level 2 or Level 3 technical support
  • A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
  • Fluent or professional proficiency in English
  • A quick learner with a curiosity for understanding complex systems and software behavior
  • Genuine passion for problem-solving and resilience in resolving challenging technical issues
  • An analytical mindset with a methodical and detail-oriented approach
  • Able to thrive under time constraints in a fast-paced, dynamic environment
  • Excellent communication skills to convey technical information clearly
  • Experience leading smaller team projects and mentoring colleagues
  • Experience creating technical documentation and delivering training

Nice to Have

  • Understanding of AI security threats and mitigation
  • Expertise in AI/ML cloud services, e.g., Azure OpenAI, AWS Bedrock, or Google Cloud AI
  • Knowledge of core ML concepts, e.g., anomaly detection
  • Familiarity with technical support environments, SaaS platforms, or complex data systems
  • Experience working with monitoring tools such as Grafana (or willingness to learn)
  • Adaptability to shifting priorities and managing multiple concurrent issues
  • A team player comfortable working cross-functionally across global teams
  • Enthusiasm for customer success and delivering high-quality solutions
  • Experience with Anaplan or similar planning products
Anaplan logo

About Anaplan

Sourced by ZipRecruiter

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world. We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Industry

Technology, communication and media

Company size

1,001 - 5,000 Employees

Headquarters location

San Francisco, CA, US

Year founded

2006

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