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Senior Support Engineer Jobs in Minnesota (NOW HIRING)

MISO

Senior Electrical Engineer (FRES)

Eagan, MN · On-site

$119K - $144K/yr

Our Senior Forward Reliability Engineering & Support Engineer will collaborate within the organization to review and develop processes or systems to support effective management of the electric grid.

GDIT

Network Engineer Senior

Rochester, MN

$107K - $141K/yr

How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE (mission partner ...

GDIT

Network Engineer Senior

Rochester, MN · On-site

$110K - $149K/yr

How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE Architecture and System ...

GDIT

Network Engineer Senior

Rochester, MN

$107K - $141K/yr

How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE (mission partner ...

Konik

Sr Design Engineer

Red Wing, MN

$90K - $124K/yr

Senior Mechanical Design Engineer Redwing, MN | Direct Hire | $110,000-$140,000 Konik is partnering ... Support prototype builds, machine testing, debugging, and customer acceptance activities. * Oversee ...

States Manufacturing LLC

Sr. Controls Engineer

Champlin, MN · On-site

$150K - $166K/yr

Description Sr. Controls Engineer Champlin, MN Description Job Summary: We are seeking a Controls ... Design, develop, and support programming for control systems, including PLCs, HMIs, and related ...

States Manufacturing

Sr. Controls Engineer

Champlin, MN · On-site

$150K - $166K/yr

Description: Sr. Controls Engineer Champlin, MN Description Job Summary: We are seeking a Controls ... Design, develop, and support programming for control systems, including PLCs, HMIs, and related ...

MGM Transformers

Sr. Controls Engineer

Champlin, MN · On-site

$150K - $166K/yr

Sr. Controls Engineer Champlin, MN Description Job Summary: We are seeking a Controls Engineer to ... Design, develop, and support programming for control systems, including PLCs, HMIs, and related ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Minnesota

Senior Support Engineer information

See Minnesota salary details

$22K

$101.1K

$155.7K

How much do senior support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for senior support engineer in Minnesota is $101,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $121,900.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Minnesota? For Senior Support Engineer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Minnesota look for? The top searched job categories for Senior Support Engineer jobs in Minnesota are:
What cities in Minnesota are hiring for Senior Support Engineer jobs? Cities in Minnesota with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in MN? For Senior Support Engineer jobs in MN, the most frequently searched job titles are:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Minnesota as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $101,138 per year, or $48.6 per hour.
Senior IT Support Engineer

Senior IT Support Engineer

Halcyon Financial Technology

Minneapolis, MN

$80K - $100K/yr

Full-time

Medical, Dental, PTO

Re-posted 17 days ago

Job description

Description
We are hiring for a full-time Senior IT Support Engineer in the Minneapolis market.  This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.
We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

What You'll Do:
-Provide advanced technical support for Microsoft 365 services including:
-Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
-Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
-Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
-Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
-Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
-Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
-Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
-Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
-Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
-Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
-Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Required Qualifications:
-6+ years of recent end-user technical support experience, including providing support to executive-level users
-Strong problem-solving skills and attention to detail
-Excellent written and verbal communication
-Strong time management and ability to prioritize
-Ability to thrive in a fast-paced environment and work effectively under pressure
-Ability to be on-site daily (Monday-Friday)
-Available to be on call once per quarter for one week

Rewards:
-$80,000 - $100,000 + Generous Quarterly Bonus
-Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA
-Travel/commuter reimbursement
-4 weeks PTO and 10 paid holidays