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Senior Support Engineer Jobs in Minnesota (NOW HIRING)

Konik

Product Support Engineer

Saint Paul, MN

$30 - $55/hr

... senior or principal level. As a Product Support Engineer, you'll play a key role in making sure complex products and systems for the defense industry remain safe, reliable, maintainable, and cost ...

Applied Engineering

Product Support Engineer

Wyoming, MN · On-site

$46.63 - $53.85/hr

Product Support Engineer | Wyoming, MN JOB SUMMARY We are seeking a motivated and hardworking ... Senior Engineer: $46.63-$53.85/hour Final compensation is based on experience, skills, and ...

Applied Engineering

Product Support Engineer

Wyoming, MN · On-site

$46.63 - $53.85/hr

Product Support Engineer | Wyoming, MN JOB SUMMARY We are seeking a motivated and hardworking ... Senior Engineer: $46.63-$53.85/hour Final compensation is based on experience, skills, and ...

MISO

Senior Electrical Engineer (FRES)

Eagan, MN · On-site

$119K - $144K/yr

Our Senior Forward Reliability Engineering & Support Engineer will collaborate within the organization to review and develop processes or systems to support effective management of the electric grid.

Tammina

Sr. Network / Wireless Engineer

Virginia, MN · On-site

$120 - $150/hr

* This position is for a Senior Network System Engineer to support a global network ... This position is for a Tier3 support engineer to provide support for a Tier 2 Network Operations ...

Best Buy

Executive Support Engineer

Richfield, MN · On-site

As an Executive Support Engineer, you will provide white-glove technical support to Best Buy senior executives and their executive assistants. This full-time, five-day-a-week in-person role operates ...

Best Buy

Executive Support Engineer

Minneapolis, MN · On-site

As an Executive Support Engineer, you will provide white-glove technical support to Best Buy senior executives and their executive assistants. This full-time, five-day-a-week in-person role operates ...

Best Buy

Executive Support Engineer

Richfield, MN · On-site

As an Executive Support Engineer, you will provide white-glove technical support to Best Buy senior executives and their executive assistants. This full-time, five-day-a-week in-person role operates ...

Purple Drive

Amazon Connect Production Engineer

Minneota, MN · On-site

$44 - $57.50/hr

The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of Amazon Connect-based enterprise contact center environments and ...

GDIT

Network Engineer Senior

Rochester, MN

$110K - $149K/yr

How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE Architecture and System ...

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Senior Support Engineer information

See Minnesota salary details

$22K

$101.1K

$155.7K

How much do senior support engineer jobs pay per year?

As of Aug 31, 2026, the average yearly pay for senior support engineer in Minnesota is $101,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $121,900.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Minnesota?

For Senior Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Minnesota look for?

The top searched job categories for Senior Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Senior Support Engineer jobs?

Cities in Minnesota with the most Senior Support Engineer job openings:

What are popular job titles related to Senior Support Engineer jobs in MN?

For Senior Support Engineer jobs in MN, the most frequently searched job titles are:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $101,138 per year, or $48.6 per hour.

Senior CCaaS Production Support Engineer

Delan Associates, Inc

Minnetonka Mills, MN • On-site

Full-time

Re-posted 3 days ago

Job description

Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone)

Minnetonka Mills, MN (Onsite)

Must-Have Skills (Senior CCaaS Production Support Engineer)

* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone

* Production Support & L2/L3 Support for enterprise contact center platforms

* Incident Management & Major Incident Response

* Root Cause Analysis (RCA) and Problem Management

* Troubleshooting call flows, routing, IVR, voice, and contact center services

* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)

* Contact Center Integrations (APIs, authentication, routing, voice services)

* Platform Monitoring & Operational Support

* Production Deployments & Change Management

* Knowledge Base, Runbooks & Operational Documentation

* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams

* On-call Production Support and outage management

* ITSM Tools (ServiceNow, Jira, Remedy or similar)

* Strong Communication & Stakeholder Management

Preferred Skills

* Pindrop integration/support

* SIP, VoIP, WebRTC, Telephony concepts

* REST APIs and JSON

* Cloud platforms (AWS preferred for Amazon Connect)

* Performance monitoring and operational analytics

* ITIL Foundation / Incident & Problem Management knowledge