Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) * CCaaS Platforms:
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) * CCaaS Platforms:
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) * CCaaS Platforms:
Quick apply
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) * CCaaS Platforms:
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) CCaaS Platforms:
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer) CCaaS Platforms:
Senior IT Support Engineer
$80K - $100K/yr
Description We are hiring for a full-time Senior IT Support Engineer in the Minneapolis market. This role requires the ability to handle various problems with expertise and exceptional judgment while ...
Quick apply
Senior IT Support Engineer
$80K - $100K/yr
Description We are hiring for a full-time Senior IT Support Engineer in the Minneapolis market. This role requires the ability to handle various problems with expertise and exceptional judgment while ...
Field Support Engineer 2, Robotics
Eden Prairie, MN · On-site
$85K - $127K/yr
The FFS Field Support Engineer also works closely with senior systems engineers, electrical, software, mechanical, and manufacturing teams to transfer learnings from production and field environments ...
Field Support Engineer 2, Robotics
Eden Prairie, MN · On-site
$85K - $127K/yr
The FFS Field Support Engineer also works closely with senior systems engineers, electrical, software, mechanical, and manufacturing teams to transfer learnings from production and field environments ...
Field Support Engineer 2, Robotics
$85K - $127K/yr
The FFS Field Support Engineer also works closely with senior systems engineers, electrical, software, mechanical, and manufacturing teams to transfer learnings from production and field environments ...
Field Support Engineer 2, Robotics
$85K - $127K/yr
The FFS Field Support Engineer also works closely with senior systems engineers, electrical, software, mechanical, and manufacturing teams to transfer learnings from production and field environments ...
CCaaS Production Support Engineer
Eden Prairie, MN · On-site
$110K - $120K/yr
The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of enterprise Contact Center platforms, including Genesys Cloud, Amazon ...
Quick apply
CCaaS Production Support Engineer
Eden Prairie, MN · On-site
$110K - $120K/yr
The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of enterprise Contact Center platforms, including Genesys Cloud, Amazon ...
Senior Electrical Engineer (FRES)
Eagan, MN · On-site
$119K - $144K/yr
Our Senior Forward Reliability Engineering & Support Engineer will collaborate within the organization to review and develop processes or systems to support effective management of the electric grid.
Senior Electrical Engineer (FRES)
Eagan, MN · On-site
$119K - $144K/yr
Our Senior Forward Reliability Engineering & Support Engineer will collaborate within the organization to review and develop processes or systems to support effective management of the electric grid.
CCaaS Production Support Engineer
Eden Prairie, MN · On-site
$110K - $120K/yr
The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of enterprise Contact Center platforms, including Genesys Cloud, Amazon ...
CCaaS Production Support Engineer
Eden Prairie, MN · On-site
$110K - $120K/yr
The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of enterprise Contact Center platforms, including Genesys Cloud, Amazon ...
Network Engineer Senior
Rochester, MN · On-site
$107K - $141K/yr
How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE (mission partner ...
Network Engineer Senior
Rochester, MN · On-site
$107K - $141K/yr
How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE (mission partner ...
Network Engineer Senior
Rochester, MN · On-site
$110K - $149K/yr
How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE Architecture and System ...
Network Engineer Senior
Rochester, MN · On-site
$110K - $149K/yr
How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE Architecture and System ...
Network Engineer Senior
Rochester, MN · On-site
$107K - $141K/yr
How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE (mission partner ...
Network Engineer Senior
Rochester, MN · On-site
$107K - $141K/yr
How the Network Engineer Senior Will Make an Impact ... Support architecture, engineering planning, and design activities for MPE (mission partner ...
Sr. Product Engineer
Maplewood, MN · On-site
$124K - $151K/yr
Job Title Senior Product Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so ...
Sr. Product Engineer
Maplewood, MN · On-site
$124K - $151K/yr
Job Title Senior Product Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so ...
Sr. Product Engineer
Maplewood, MN · On-site
$124K - $151K/yr
Job Title Senior Product Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so ...
Sr. Product Engineer
Maplewood, MN · On-site
$124K - $151K/yr
Job Title Senior Product Support Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so ...
Project Engineer - Technical Specialist
Shoreview, MN · On-site
$88K - $132K/yr
Serve as a senior technical liaison between Cummins and OEM partners, ensuring customer needs ... Lead customer-focused initiatives, mentor less experienced engineers, and support knowledge ...
Project Engineer - Technical Specialist
Shoreview, MN · On-site
$88K - $132K/yr
Serve as a senior technical liaison between Cummins and OEM partners, ensuring customer needs ... Lead customer-focused initiatives, mentor less experienced engineers, and support knowledge ...
Sr. Controls Engineer
Champlin, MN · On-site
$150K - $166K/yr
Sr. Controls Engineer Champlin, MN Description Job Summary: We are seeking a Controls Engineer to ... Design, develop, and support programming for control systems, including PLCs, HMIs, and related ...
Sr. Controls Engineer
Champlin, MN · On-site
$150K - $166K/yr
Sr. Controls Engineer Champlin, MN Description Job Summary: We are seeking a Controls Engineer to ... Design, develop, and support programming for control systems, including PLCs, HMIs, and related ...
Sr. Controls Engineer
Champlin, MN · On-site
$150K - $166K/yr
Description: Sr. Controls Engineer Champlin, MN Description Job Summary: We are seeking a Controls ... Design, develop, and support programming for control systems, including PLCs, HMIs, and related ...
Quick apply
Sr. Controls Engineer
Champlin, MN · On-site
$150K - $166K/yr
Description: Sr. Controls Engineer Champlin, MN Description Job Summary: We are seeking a Controls ... Design, develop, and support programming for control systems, including PLCs, HMIs, and related ...
Sr. Controls Engineer
Champlin, MN · On-site
$150K - $166K/yr
Description Sr. Controls Engineer Champlin, MN Description Job Summary: We are seeking a Controls ... Design, develop, and support programming for control systems, including PLCs, HMIs, and related ...
Sr. Controls Engineer
Champlin, MN · On-site
$150K - $166K/yr
Description Sr. Controls Engineer Champlin, MN Description Job Summary: We are seeking a Controls ... Design, develop, and support programming for control systems, including PLCs, HMIs, and related ...
Senior Infrastructure Engineer
Eden Prairie, MN · On-site
$125K - $150K/yr
S. and Canada, our Eden Prairie, MN headquarters supports a growing network of mills, warehouses, and production facilities. Why we need you. We are seeking a Senior Infrastructure Engineer to join ...
Quick apply
Senior Infrastructure Engineer
Eden Prairie, MN · On-site
$125K - $150K/yr
S. and Canada, our Eden Prairie, MN headquarters supports a growing network of mills, warehouses, and production facilities. Why we need you. We are seeking a Senior Infrastructure Engineer to join ...
Senior Infrastructure Engineer
Eden Prairie, MN · Hybrid
$110K - $150K/yr
S. and Canada, our Eden Prairie, MN headquarters supports a growing network of mills, warehouses, and production facilities. Why we need you. We are seeking a Senior Infrastructure Engineer to join ...
Senior Infrastructure Engineer
Eden Prairie, MN · Hybrid
$110K - $150K/yr
S. and Canada, our Eden Prairie, MN headquarters supports a growing network of mills, warehouses, and production facilities. Why we need you. We are seeking a Senior Infrastructure Engineer to join ...
Senior Support Engineer information
See Minnesota salary details
$22K - $34.2K
0% of jobs
$34.2K - $46.3K
0% of jobs
$46.3K - $58.5K
11% of jobs
$58.5K - $70.7K
5% of jobs
$80K is the 25th percentile. Wages below this are outliers.
$70.7K - $82.8K
12% of jobs
$82.8K - $95K
14% of jobs
The median wage is $99.4K / yr.
$95K - $107.1K
23% of jobs
$116.7K is the 75th percentile. Wages above this are outliers.
$107.1K - $119.3K
13% of jobs
$119.3K - $131.4K
6% of jobs
$131.4K - $143.6K
7% of jobs
$143.6K - $155.7K
9% of jobs
$22K
$101.1K
$155.7K
How much do senior support engineer jobs pay per year?
As of Aug 6, 2026, the average yearly pay for senior support engineer in Minnesota is $101,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $121,900.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Senior Support Engineer?
To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.
What does a senior support engineer do?
A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.
How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?
Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.
What is the difference between Senior Support Engineer vs Support Engineer?
| Aspect | Senior Support Engineer | Support Engineer |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications, 3+ years experience | Bachelor's degree, entry-level certifications, 1-2 years experience |
| Work Environment | Customer support, technical troubleshooting, cross-team collaboration | Customer support, issue resolution, basic technical troubleshooting |
| Employer & Industry Usage | IT, software, hardware companies, tech support teams | IT, software, hardware companies, tech support teams |
The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.
What are popular job titles related to Senior Support Engineer jobs in Minnesota? For Senior Support Engineer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Minnesota look for? The top searched job categories for Senior Support Engineer jobs in Minnesota are:
What cities in Minnesota are hiring for Senior Support Engineer jobs? Cities in Minnesota with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in MN? For Senior Support Engineer jobs in MN, the most frequently searched job titles are:
Contractor
Posted 8 days ago
Job description
Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone)
Minnetonka Mills, MN (Onsite)
Must-Have Skills (Senior CCaaS Production Support Engineer)
* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone
* Production Support & L2/L3 Support for enterprise contact center platforms
* Incident Management & Major Incident Response
* Root Cause Analysis (RCA) and Problem Management
* Troubleshooting call flows, routing, IVR, voice, and contact center services
* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)
* Contact Center Integrations (APIs, authentication, routing, voice services)
* Platform Monitoring & Operational Support
* Production Deployments & Change Management
* Knowledge Base, Runbooks & Operational Documentation
* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams
* On-call Production Support and outage management
* ITSM Tools (ServiceNow, Jira, Remedy or similar)
* Strong Communication & Stakeholder Management
Preferred Skills
* Pindrop integration/support
* SIP, VoIP, WebRTC, Telephony concepts
* REST APIs and JSON
* Cloud platforms (AWS preferred for Amazon Connect)
* Performance monitoring and operational analytics
* ITIL Foundation / Incident & Problem Management knowledge
Minnetonka Mills, MN (Onsite)
Must-Have Skills (Senior CCaaS Production Support Engineer)
* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone
* Production Support & L2/L3 Support for enterprise contact center platforms
* Incident Management & Major Incident Response
* Root Cause Analysis (RCA) and Problem Management
* Troubleshooting call flows, routing, IVR, voice, and contact center services
* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)
* Contact Center Integrations (APIs, authentication, routing, voice services)
* Platform Monitoring & Operational Support
* Production Deployments & Change Management
* Knowledge Base, Runbooks & Operational Documentation
* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams
* On-call Production Support and outage management
* ITSM Tools (ServiceNow, Jira, Remedy or similar)
* Strong Communication & Stakeholder Management
Preferred Skills
* Pindrop integration/support
* SIP, VoIP, WebRTC, Telephony concepts
* REST APIs and JSON
* Cloud platforms (AWS preferred for Amazon Connect)
* Performance monitoring and operational analytics
* ITIL Foundation / Incident & Problem Management knowledge
About Delan Associates
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Freeport, NY, US
Year founded
2002