Rma Manager Jobs (NOW HIRING)

WORK LOCATION: San Luis Obispo, CA

FLSA STATUS: Non-Exempt

SALARY RANGE: The anticipated salary range for this role is $28.00 to $35.00 per hour. This range reflects a good faith estimate based on the targeted level for the role and typical compensation benchmarks across U.S. locations. Actual compensation may vary depending on the selected candidate’s qualifications, experience, geographical location, and internal alignment.

SUMMARY

The Maintenance, Repair and Overhaul (MRO) Coordinator is responsible for coordinating Return Material Authorization (RMA) activities for Group 2 Unmanned Aircraft Systems (UAS), payloads, and associated Ground Support Equipment (GSE). This role directly supports the MRO RMA Manager by assisting in repairs and customer relationships (as needed) to ensure on-time delivery of products and meet profitability expectations of Redwire. The MRO Coordinator will interface with Engineering, Quality, Inventory, Production, System Check Out, Flight Operations and other departments, while coordinating planning efforts related to aftermarket activities with a customer-focused mentality.

RESPONSIBILITIES

The following job functions are a basic requirement but are not limited to and may be assigned other duties.

• Coordinate/Communicate with customers during all phases of the RMA Process per RMA Procedural Requirements.
• Spearhead the receipt and documentation of all customer returned aircraft, systems, and support equipment.
• Cross-Functional Coordination with internal departments.
• Support the Global support team, as needed, including attending internal and external meetings, as appropriate.
• Monitor shared inboxes, respond to routine inquiries, route requests to the appropriate teams and track follow-ups.
• Prepare Internal Request for Quotes (RFQs), as needed, to obtain current pricing, lead times and materials needed.
• Maintain digital record keeping systems while ensuring accuracy across all platforms.
• Assist with developing and maintaining reports, presentation slides, and performance metrics to support status updates for internal and external meetings.

REQUIRED QUALIFICATIONS

• Self-starter with the ability to work independently while collaborating effectively with cross-functional teams.
• Working knowledge of a Quality Management System (QMS) and the ability to follow documented procedures.
• Ability to manage multiple customers, projects, and daily tasks.
• Familiarity with following approved workflows and documentation practices.
• Ability to read, review, and understand engineering drawings and specifications.
• Proficient with Microsoft Office Suite and Database (SharePoint, Jira) management skills.
• Experience in UAS manufacturing practices, to include production and assembly processes.

REDWIRE DEFENSE TECH BENEFITS

• Matching 401(k)
• Paid PTO
• Paid holidays
• Medical, vision, and dental insurance
• Group Short-Term & Long-Term Disability
• HSA and FSA Options
• Critical Care Plan
• Accident Care Plan

CLEARANCE REQUIREMENTS

This position may require access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person’s status under the ITAR and the EAR.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

The work environment may involve a standard office setting while also incorporating elements of a production area. Employees will use standard office equipment, including computers, and must demonstrate stamina to sit or stand while maintaining attention to detail despite potential interruptions. The role may require occasional activities such as walking, climbing, stooping, crouching, and bending. Vision is necessary for reading printed materials and a computer screen, while hearing and speech are essential for effective communication both in person and over the telephone. Additionally, the position may necessitate travel by air or automobile. Employees may be required to use personal protective equipment, including safety glasses, safety shoes, and shop coats, to ensure safety in the production environment. Employees may be able to lift up to 30 pounds as needed.

REDWIRE DEFENSE TECH IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Redwire Defense Tech is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources. Continued employment remains on an “At-Will” basis.