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Rma Manager Jobs (NOW HIRING)

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

RMA Manager Department: Supporting Quality Employment Type: Full Time Location: SMC Description FII USA, Inc. , a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return ...

Advantech

RMA Manager

Tustin, CA · On-site

$100K - $115K/yr

Job Title: RMA Manager Location(s): Tustin, CA - Onsite Compensation: $100,000 - $115,000 About this position: The RMA Manager is responsible for leading and overseeing all Return Merchandise ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

Advantech

RMA Manager

Tustin, CA

$100K - $115K/yr

Job Title: RMA Manager Location(s): Tustin, CA - Onsite Compensation: $100,000 - $115,000 About this position: The RMA Manager is responsible for leading and overseeing all Return Merchandise ...

Advantech USA

RMA Manager

Tustin, CA

$100K - $115K/yr

Job Title: RMA Manager Location(s): Tustin, CA - Onsite Compensation: $100,000 - $115,000 About this position: The RMA Manager is responsible for leading and overseeing all Return Merchandise ...

Vultr

RMA Manager

$110K - $120K/yr

Company paid Wellable subscription Join Vultr Vultr is seeking a highly skilled and experienced RMA Manager to own and scale our global hardware failure, return and replacement operations as part of ...

Vicor Corporation

RMA Manager

Andover, MA

$111.04K - $135K/yr

Administer and process RMAs from all customers as directed by management. * Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product ...

Vicor Corporation

RMA Manager

Andover, MA · On-site

$111.04K - $135K/yr

Administer and process RMAs from all customers as directed by management. * Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product ...

Vicor Corporation

RMA Manager

Andover, MA · On-site

$111.04K - $135K/yr

Administer and process RMAs from all customers as directed by management. * Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product ...

hyve solutions

RMA Manager I

Olive Branch, MS · On-site

RMA Manager Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world's largest Cloud ...

Hyve Solutions

RMA Manager I

Olive Branch, MS · On-site

RMA Manager Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world's largest Cloud ...

UVeye

Inventory & RMA manager

Teaneck, NJ · On-site

$80K - $95K/yr

UVeye is seeking a detail-oriented and operationally focused Inventory & RMA Operations Manager to oversee inventory control and product returns across our service and installation operations. This ...

FM Industries

Manager, RMA

Fremont, CA · On-site

$107.50K - $150K/yr

The RMA Manager will be responsible for overseeing the Return Material Authorization process (RMA), ensuring efficient and accurate handling of returned products. This role involves managing an ...

Alarm.com

RMA Technician

Liberty Lake, WA

$19 - $21/hr

The RMA technician will report to the RMA Manager. ROLE AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties ...

OpenEye

RMA Technician

Liberty Lake, WA

$19 - $21/hr

The RMA technician will report to the RMA Manager. ROLE AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties ...

OpenEye

RMA Technician

Liberty Lake, WA · On-site

$19 - $21/hr

The RMA technician will report to the RMA Manager. ROLE AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties ...

Alarm.com

RMA Technician

Liberty Lake, WA · On-site

$19 - $21/hr

The RMA technician will report to the RMA Manager. ROLE AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties ...

Alarm.com

RMA Technician

Liberty Lake, WA · On-site

$19 - $21/hr

The RMA technician will report to the RMA Manager. ROLE AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties ...

Alarm.com

RMA Technician

Spokane, WA

$19 - $21/hr

The RMA technician will report to the RMA Manager. ROLE AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties ...

NextLink

RMA Specialist

Lincoln, NE · On-site

Responsible for testing returned equipment (RMA), managing the return process, and tracking company assets. Ensure equipment functionality, maintain accurate records, and manage asset inventory ...

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$24K

$66.5K

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How much do rma manager jobs pay per year?

As of May 28, 2026, the average yearly pay for rma manager in the United States is $66,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What does an RMA Manager do?

An RMA (Return Merchandise Authorization) Manager oversees the return and warranty process for defective or unwanted products. They ensure compliance with company policies, coordinate with customers and suppliers, and track returned items for repair, replacement, or refund. The role involves managing inventory, analyzing return trends, and improving processes to enhance customer satisfaction. Effective communication and problem-solving skills are essential for handling disputes and streamlining returns efficiently.

What are the key skills and qualifications needed to thrive in the Rma Manager position, and why are they important?

To excel as an RMA (Return Merchandise Authorization) Manager, you need expertise in reverse logistics, inventory management, and strong analytical abilities, usually supported by a background in supply chain or operations. Familiarity with ERP systems, RMA processing platforms, and data analysis tools is commonly required, along with relevant certifications like Six Sigma or APICS being advantageous. Exceptional problem-solving, communication, and leadership skills help manage cross-functional teams and resolve customer returns efficiently. These skills ensure efficient handling of defective products, cost control, and a positive customer experience, all vital to the role's success.

What are some common challenges faced by an RMA Manager and how are they addressed?

As an RMA Manager, you’ll often encounter challenges such as balancing customer satisfaction with cost-effective solutions, managing high volumes of returns, and streamlining communication between departments like sales, technical support, and logistics. Addressing these challenges typically involves creating clear return policies, leveraging robust software platforms for tracking, and fostering a culture of collaboration across teams. Strong analytical and process improvement skills also help identify trends and implement solutions that reduce return rates. By proactively addressing these challenges, you contribute to both customer loyalty and overall operational efficiency.
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Rma Manager jobs near you
Infographic showing various Rma Manager job openings in the United States as of May 2026, with employment types broken down into 34% As Needed, 33% Full Time, and 33% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $66,511 per year, or $32 per hour.

RMA Manager

Foxconn WI

Mount Pleasant, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

RMA Manager
Department: Supporting Quality
Employment Type: Full Time
Location: SMC
Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.
Responsibilities
  • Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
  • Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
  • Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
  • Establish and maintain RMA procedures, work instructions, and documentation standards
  • Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
  • Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
  • Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
  • Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
  • Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
  • Support customer escalations related to returned products and ensure timely resolution
  • Oversee disposition decisions including repair, scrap, return to customer, or replacement
  • Lead cross-functional problem-solving efforts to address recurring product or process issues
  • Ensure compliance with quality standards, customer requirements, and internal policies
  • Train and develop team members on RMA processes, systems, and best practices
  • Support audit activities related to RMA processes and documentation
  • Drive reporting and visibility of RMA performance metrics to leadership
  • Other Duties as assigned

Qualifications
  • Bachelor's Degree in Engineering strongly preferred
  • 5+ years of experience in RMA, repair operations, quality, or manufacturing environment
  • Experience in electronics manufacturing, PCBA, or repair operations preferred
  • Strong understanding of RMA processes, failure analysis, and product lifecycle
  • Experience working with ERP/MES systems for tracking and reporting
  • Strong analytical and problem-solving skills with a data-driven approach
  • Excellent communication and leadership skills with the ability to manage cross-functional teams
  • Ability to manage multiple priorities in a fast-paced production/warehouse environment
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Experience with customer-facing quality or service processes preferred
  • Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds

Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

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