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Rma Manager Jobs (NOW HIRING)

Foxconn WI

RMA Manager

Mount Pleasant, WI

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

RMA Manager Department: Supporting Quality Employment Type: Full Time Location: SMC Description FII USA, Inc. , a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return ...

Hyve Solutions

RMA Manager I

Olive Branch, MS · On-site

RMA Manager Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world's largest Cloud ...

hyve solutions

RMA Manager I

Olive Branch, MS · On-site

RMA Manager Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world's largest Cloud ...

FM Industries

Manager, RMA

Fremont, CA · On-site

$107K - $150K/yr

The RMA Manager will be responsible for overseeing the Return Material Authorization process (RMA), ensuring efficient and accurate handling of returned products. This role involves managing an ...

Industrial Electric Manufacturing

RMA Coordinator I

Ashburn, VA · On-site

$20 - $26.50/hr

The purpose of the RMA Coordinator I role is to manage the processing of returned materials from Field Service locations and ensure proper documentation, tracking, and disposition of returned parts ...

New

NextLink

RMA Specialist

Lincoln, NE · On-site

Responsible for testing returned equipment (RMA), managing the return process, and tracking company assets. Ensure equipment functionality, maintain accurate records, and manage asset inventory ...

NextLink

RMA Specialist

Lincoln, NE · On-site

Responsible for testing returned equipment (RMA), managing the return process, and tracking company assets. Ensure equipment functionality, maintain accurate records, and manage asset inventory ...

Nextek, Inc.

RMA Coordinator

Madison, AL · On-site

Manage the shut down / phase out of the old RMA database * Manage the start up process for Epicor RMA database * Report Weekly RMA trends. * Coordinate Debit and/or replacement product with CSR's, PM ...

Star Pipe Products

RMA Specialist

Houston, TX

Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges. * Verifies product ...

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How much do rma manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for rma manager in the United States is $66,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What does an RMA Manager do?

An RMA (Return Merchandise Authorization) Manager oversees the return and warranty process for defective or unwanted products. They ensure compliance with company policies, coordinate with customers and suppliers, and track returned items for repair, replacement, or refund. The role involves managing inventory, analyzing return trends, and improving processes to enhance customer satisfaction. Effective communication and problem-solving skills are essential for handling disputes and streamlining returns efficiently.

What are some common challenges faced by an RMA Manager and how are they addressed?

As an RMA Manager, you’ll often encounter challenges such as balancing customer satisfaction with cost-effective solutions, managing high volumes of returns, and streamlining communication between departments like sales, technical support, and logistics. Addressing these challenges typically involves creating clear return policies, leveraging robust software platforms for tracking, and fostering a culture of collaboration across teams. Strong analytical and process improvement skills also help identify trends and implement solutions that reduce return rates. By proactively addressing these challenges, you contribute to both customer loyalty and overall operational efficiency.

What is an RMA manager?

An RMA manager oversees the return merchandise authorization process within a company, managing product returns, repairs, and exchanges to ensure customer satisfaction and efficient operations. They coordinate with customer service, logistics, and technical teams, often using inventory management and tracking software. Strong organizational and communication skills are essential for this role.

Is regional manager a big position?

A regional manager in a company overseeing multiple locations is generally considered a senior leadership role with significant responsibilities, including staff management, budget oversight, and strategic planning. The position often requires experience in management, strong leadership skills, and the ability to coordinate across different teams or regions.

What jobs pay 500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Certain specialized medical professionals, successful entrepreneurs, and top-tier sales executives can also reach this income level, often requiring extensive experience, advanced skills, and leadership responsibilities.

What jobs in the US pay 300,000 a year?

For an RMA Manager, salaries of $300,000 or more annually are typically found in senior leadership roles such as Director or Vice President of Operations, especially in large companies or specialized industries. High compensation may also be achieved through bonuses, profit sharing, or extensive experience in supply chain management, quality assurance, or technical leadership. These roles often require advanced certifications, extensive industry experience, and strong managerial skills.

What are the key skills and qualifications needed to thrive in the Rma Manager position, and why are they important?

To excel as an RMA (Return Merchandise Authorization) Manager, you need expertise in reverse logistics, inventory management, and strong analytical abilities, usually supported by a background in supply chain or operations. Familiarity with ERP systems, RMA processing platforms, and data analysis tools is commonly required, along with relevant certifications like Six Sigma or APICS being advantageous. Exceptional problem-solving, communication, and leadership skills help manage cross-functional teams and resolve customer returns efficiently. These skills ensure efficient handling of defective products, cost control, and a positive customer experience, all vital to the role's success.

What cities are hiring for Rma Manager jobs? Cities with the most Rma Manager job openings:
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Rma Manager jobs near you
Infographic showing various Rma Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,511 per year, or $32 per hour.

RMA Manager

Foxconn WI

Mount Pleasant, WI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.

Responsibilities
  •  Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
  •  Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
  •  Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
  •  Establish and maintain RMA procedures, work instructions, and documentation standards
  •  Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
  •  Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
  •  Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
  •  Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
  •  Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
  •  Support customer escalations related to returned products and ensure timely resolution
  •  Oversee disposition decisions including repair, scrap, return to customer, or replacement
  •  Lead cross-functional problem-solving efforts to address recurring product or process issues
  •  Ensure compliance with quality standards, customer requirements, and internal policies
  •  Train and develop team members on RMA processes, systems, and best practices
  •  Support audit activities related to RMA processes and documentation
  •  Drive reporting and visibility of RMA performance metrics to leadership
  •  Other Duties as assigned 

Qualifications
  •  Bachelor’s Degree in Engineering strongly preferred
  •  5+ years of experience in RMA, repair operations, quality, or manufacturing environment
  •  Experience in electronics manufacturing, PCBA, or repair operations preferred
  •  Strong understanding of RMA processes, failure analysis, and product lifecycle
  •  Experience working with ERP/MES systems for tracking and reporting
  •  Strong analytical and problem-solving skills with a data-driven approach
  •  Excellent communication and leadership skills with the ability to manage cross-functional teams
  •  Ability to manage multiple priorities in a fast-paced production/warehouse environment
  •  Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  •  Experience with customer-facing quality or service processes preferred
  •  Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds 

Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.