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Rma Manager Jobs in Florida (NOW HIRING)

Zonar

Lead RMA Quality Specialist

Lakeland, FL · On-site

The Lead RMA Quality Specialist reports to the Distribution Center Manager and acts as the operational point of contact for all RMA quality activities. Key Responsibilities and Duties * Lead, direct ...

Pae

Senior Systems Engineer - RMA

Cocoa Beach, FL · On-site

$88K - $121K/yr

Amentum is seeking an RMA Systems Engineer for the Space Force Range contract to be located at ... Support interface definition and management across multiple subsystems, contractors, and government ...

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Rma Manager information

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How much do rma manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for rma manager in Florida is $52,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,050.00 and $67,710.00 per year, depending on experience, location, and employer.

What does an RMA Manager do?

An RMA (Return Merchandise Authorization) Manager oversees the return and warranty process for defective or unwanted products. They ensure compliance with company policies, coordinate with customers and suppliers, and track returned items for repair, replacement, or refund. The role involves managing inventory, analyzing return trends, and improving processes to enhance customer satisfaction. Effective communication and problem-solving skills are essential for handling disputes and streamlining returns efficiently.

What are some common challenges faced by an RMA Manager and how are they addressed?

As an RMA Manager, you’ll often encounter challenges such as balancing customer satisfaction with cost-effective solutions, managing high volumes of returns, and streamlining communication between departments like sales, technical support, and logistics. Addressing these challenges typically involves creating clear return policies, leveraging robust software platforms for tracking, and fostering a culture of collaboration across teams. Strong analytical and process improvement skills also help identify trends and implement solutions that reduce return rates. By proactively addressing these challenges, you contribute to both customer loyalty and overall operational efficiency.

What is an RMA manager?

An RMA manager oversees the return merchandise authorization process within a company, managing product returns, repairs, and exchanges to ensure customer satisfaction and efficient operations. They coordinate with customer service, logistics, and technical teams, often using inventory management and tracking software. Strong organizational and communication skills are essential for this role.

Is regional manager a big position?

A regional manager in a company overseeing multiple locations is generally considered a senior leadership role with significant responsibilities, including staff management, budget oversight, and strategic planning. The position often requires experience in management, strong leadership skills, and the ability to coordinate across different teams or regions.

What jobs pay 500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Certain specialized medical professionals, successful entrepreneurs, and top-tier sales executives can also reach this income level, often requiring extensive experience, advanced skills, and leadership responsibilities.

What jobs in the US pay 300,000 a year?

For an RMA Manager, salaries of $300,000 or more annually are typically found in senior leadership roles such as Director or Vice President of Operations, especially in large companies or specialized industries. High compensation may also be achieved through bonuses, profit sharing, or extensive experience in supply chain management, quality assurance, or technical leadership. These roles often require advanced certifications, extensive industry experience, and strong managerial skills.

What are the key skills and qualifications needed to thrive in the Rma Manager position, and why are they important?

To excel as an RMA (Return Merchandise Authorization) Manager, you need expertise in reverse logistics, inventory management, and strong analytical abilities, usually supported by a background in supply chain or operations. Familiarity with ERP systems, RMA processing platforms, and data analysis tools is commonly required, along with relevant certifications like Six Sigma or APICS being advantageous. Exceptional problem-solving, communication, and leadership skills help manage cross-functional teams and resolve customer returns efficiently. These skills ensure efficient handling of defective products, cost control, and a positive customer experience, all vital to the role's success.

What are the most commonly searched types of Rma jobs in Florida? The most popular types of Rma jobs in Florida are:
What are popular job titles related to Rma Manager jobs in Florida? For Rma Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Rma Manager jobs in Florida look for? The top searched job categories for Rma Manager jobs in Florida are:
What cities in Florida are hiring for Rma Manager jobs? Cities in Florida with the most Rma Manager job openings:
Rma Manager jobs near you
Infographic showing various Rma Manager job openings in Florida as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,982 per year, or $25.5 per hour.

Lead RMA Quality Specialist

Zonar Systems, Inc

Lakeland, FL • On-site

$55K - $60K/yr

Full-time

Re-posted 29 days ago

Job description

The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA Quality team, ensuring returned devices are processed accurately and efficiently, quality inspection standards are upheld, and manufacturer returns are owned end to end. This role serves as the primary technical and organizational lead for the RMA Quality function, working hands-on alongside the team while driving performance, process consistency, and continuous improvement. The Lead RMA Quality Specialist reports to the Distribution Center Manager and acts as the operational point of contact for all RMA quality activities.
Key Responsibilities and Duties
  • Lead, direct, and organize the daily workflow of the RMA Quality team to ensure timely and accurate processing of all returns and inspections
  • Serve as the primary point of escalation for team members on technical, process, or disposition questions
  • Train new and existing team members on RMA processing procedures, quality inspection standards, and documentation requirements
  • Monitor team performance and throughput, identifying bottlenecks and implementing corrective actions
  • Foster a culture of accountability, accuracy, and continuous improvement within the team
  • Own the end-to-end manufacturer return process, including initiating returns, tracking shipments, managing documentation, and following up to resolutio
  • Maintain accurate records of all manufacturer return activities in Microsoft Dynamics Business Central
  • Communicate status updates and escalate unresolved manufacturer return issues to the Distribution Center Manager
  • Identify trends in manufacturer returns and work cross-functionally with engineering and procurement to address root causes
  • Oversee and perform processing of returned RMA packages in a timely and accurate manner
  • Determine and approve appropriate disposition for returned devices: refurbishment, manufacturer warranty return, or recycling
  • Configure refurbished devices for redeployment into GPS tracking applications
  • Ensure proper handling, labeling, and storage of returned devices to maintain inventory accuracy and traceability
  • Manage Samsung tablet warranty program, including evaluating returned tablets, determining warranty coverage, and coordinating returns to Samsung repair partner
  • Test and diagnose hardware and software issues on returned and in-process devices
  • Perform and oversee repairs, software and firmware updates, and full refurbishment of units
  • Use electronic test equipment, hand tools, test fixtures, and computer workstations to perform and document testing
  • Accurately log test results and track failure trends to support root cause analysis
  • Review and validate team test results and documentation for accuracy and completeness
  • Perform and lead first article inspections on sub-assemblies and finished goods to verify conformance with source control drawing specifications
  • Document and report inspection findings, drive corrective actions to resolution, and monitor outcomes
  • Ensure calibration and maintenance of all inspection equipment is performed on schedule
  • Identify recurring quality issues and lead root cause analysis and process improvement efforts
  • Maintain accurate and thorough records for all returns, repairs, inspections, and test results
  • Write, review, and maintain work procedures and standard operating documentation for the RMA Quality function
  • Communicate findings clearly in written and verbal form to management and cross-functional teams
  • Ensure the team follows all housekeeping, safety, and quality compliance procedures

Knowledge, Skills, and Abilities
  • High school diploma or equivalent required; AA degree or technical degree preferred
  • Prior experience in a lead, senior, or team lead capacity preferred
  • Experience troubleshooting complex hardware and software systems
  • Strong computer hardware skills; proficiency in Microsoft Office (Excel, Word, Access)
  • Working knowledge of Microsoft Dynamics Business Central or similar ERP/inventory system preferred
  • Strong analytical skills and attention to detail
  • Demonstrated ability to lead, organize, and motivate a team in a fast-paced environment
  • Clear written and verbal communication skills with ability to escalate and document effectively
  • Ability to work independently, prioritize competing tasks, and drive work to completion

Salary: $55k-60k/yr
Benefits: Careers | Zonar

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