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Remote Support Jobs in Rochester, NY (NOW HIRING)

Nexera

Entry Level Remote Sales Role

Rochester, NY · Remote

$1.5K - $5.3K/wk

We provide full training and licensing support. Why recent grads choose this over a traditional job ... Fully remote -- work from home or anywhere in the U.S. * Flexible schedule -- full time or ...

First American

Commercial Title Coordinator (Remote)

Rochester, NY · Remote

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

First American's GO Title division provides global title and escrow production support across all ... This is a remote job opportunity. #LI-DS1 #LI-REMOTE Pay Range: $20.34 - $27.12 Hourly, Remote This ...

Talkiatry

Remote Psychiatrist (MD/DO) - New York

Rochester, NY · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

Athena

Remote Psychotherapist

Rochester, NY · Remote

$50K - $100K/yr

While this is a remote position, candidates must reside in or be willing to relocate to one of the ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

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Showing results 21-40

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Rochester, NY

Remote Support information

See Rochester, NY salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs

What are the most commonly searched types of Support jobs in Rochester, NY?

The most popular types of Support jobs in Rochester, NY are:

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For Remote Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Rochester, NY look for?

The top searched job categories for Remote Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Support jobs?

Cities near Rochester, NY with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Medical Microbiology Consultant - Remote

micro1 AI

Rochester, NY • Remote

$70 - $90/hr

Part-time

Posted 18 days ago

Job description

Role Title: Microbiologist


Role Type: Contractor


Location: Remote


micro1 is engaging Microbiologists to contribute their scientific expertise to a unique customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Key Responsibilities:

  1. Investigate and analyze the development, morphology, and behavior of microscopic organisms including bacteria, fungi, and algae.
  2. Contribute to the study of the relationship between microorganisms and disease, supporting projects involving medical microbiology.
  3. Assess the impact of antibiotics and other agents on microbial populations, providing insights for AI model accuracy.
  4. Document experimental findings and processes with a focus on clarity for AI training data.
  5. Collaborate with interdisciplinary teams to ensure scientific rigor and data integrity in AI development.
  6. Provide written and verbal expertise on microbiological phenomena and their relevance to real-world and computational contexts.
  7. Utilize rubrics and established evaluation criteria to assess data quality and support AI training workflows.


Required Skills and Qualifications:

  1. Bachelor’s degree or higher in Biology, Microbiology, Chemistry, or a related field.
  2. Extensive knowledge of bacterial, fungal, and algal systems.
  3. Demonstrated expertise in investigating microbial structure and physiology.
  4. Strong written and verbal communication skills for technical and interdisciplinary collaboration.
  5. Ability to document processes and findings clearly for integration into AI systems.
  6. Comfort working independently in a fully remote, digital-first environment.
  7. Attention to detail and commitment to scientific accuracy.


Preferred Qualifications:

  1. Prior experience developing or applying rubrics in scientific or educational contexts.
  2. Experience with AI, machine learning, or annotation projects related to biology or microbiology.
  3. Advanced degree (Master’s or PhD) in a relevant field.

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