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Remote Support Jobs in Rochester, NY (NOW HIRING)

Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...

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Remote Support information

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How much do remote support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are the most commonly searched types of Support jobs in Rochester, NY?

The most popular types of Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Support jobs?

Cities near Rochester, NY with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Full-time Licensed Mental Health Counselor - Remote Position

Trusted Support Counseling Center

Rochester, NY โ€ข Remote

Full-time

Retirement, PTO

Posted 14 days ago


Job description

Position Overview

The Trusted Support Counseling Center is actively looking for a dedicated and compassionate Licensed Mental Health Counselor (LMHC) to enhance our tier of mental health services. This full-time, remote role requires an empathetic professional adept at assessing mental health issues and collaborating with clients to develop effective treatment plans. You will play a critical role in providing psychotherapy and support to individuals, couples, and families coping with a range of emotional and psychological issues.

About the Organization

Trusted Support Counseling Center is committed to delivering high-quality mental health services across Rochester, New York, and beyond. Our mission is to empower clients by offering accessible and compassionate care tailored to individual needs. We prioritize creating a welcoming and professional atmosphere where clients feel safe to explore their emotions and experiences. Our team is comprised of experienced counselors who continually seek to adopt the latest evidence-based practices in mental health support.

Work Environment

This position is fully remote, allowing for flexibility while still maintaining a close connection with our counseling community. As a member of our outpatient office, you will work within a collaborative environment that values teamwork and communication. Utilizing modern telehealth technologies, you will provide services from the comfort of your chosen space while remaining part of a supportive and dedicated team of mental health professionals.

Key Responsibilities
  • Conduct comprehensive client assessments through interviews, questionnaires, and observation to accurately identify mental health conditions and treatment needs.
  • Create personalized treatment plans that align with each client's unique mental health goals, incorporating evidence-based strategies.
  • Provide individual psychotherapy sessions, utilizing therapeutic modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and others relevant to individual client needs.
  • Facilitate group therapy and family sessions as necessary, providing a structured yet supportive environment for interpersonal connection and healing.
  • Continuously monitor and evaluate clients' progress, making data-informed adjustments to treatment plans to optimize outcomes.
  • Thoroughly document all client interactions, assessments, treatment plans, and progress notes using our electronic medical records (EMR) system.
  • Engage in multidisciplinary case consultations with other mental health professionals, sharing insights and strategies to deliver comprehensive care to clients.
  • Participate in ongoing training and professional development opportunities to stay updated on trends and best practices in mental health treatment.
Patient Population / Client Focus

The clients you will serve at Trusted Support Counseling Center span a wide demographic, including children, adolescents, adults, and families dealing with various mental health concerns such as anxiety, depression, trauma, and relationship issues. You will have the opportunity to make a significant impact on the lives of your clients by helping them navigate their challenges and promote healing through therapeutic interventions.

Qualifications
  • A Masterโ€™s degree in Mental Health Counseling or a closely related field from an accredited institution.
  • A valid New York state license to practice as a Mental Health Counselor (LMHC).
  • A minimum of two years of experience in mental health counseling, demonstrating a track record of effective clinical practice.
  • Exceptional communication and interpersonal skills, allowing for empathic engagement with clients and effective collaboration with colleagues.
  • Proficient with the technology and tools used in mental health counseling, including electronic medical records systems.
  • A strong foundation in various therapeutic techniques and a thorough understanding of evidence-based treatment methods.
Preferred Experience
  • Experience with diverse client populations and familiarity with culturally sensitive practices in mental health.
  • Background in crisis intervention and treatment planning for clients facing acute mental health challenges.
  • Knowledge of community resources and referral networks to enrich treatment options for clients.
Compensation and Benefits

The annual salary for this position ranges between USD 85,000 and 95,000, commensurate with experience. In addition to a competitive salary, we offer a comprehensive benefits package that includes:

  • A robust 401(k) retirement savings plan with employer match.
  • Generous paid time off (PTO) policy along with designated holidays.
  • Opportunities for professional development, including trainings and workshops to advance your career.
  • A flexible work schedule to help balance personal and professional commitments.
Career Growth Opportunities

At Trusted Support Counseling Center, we are deeply committed to the professional growth of our staff. We offer a structured avenue for career advancement, encouraging counselors to specialize in areas of interest, obtain additional certifications, and take on leadership roles within our organization. You will be supported to expand your clinical skills and client impact through ongoing education.

Why Join Our Team

By becoming a member of the Trusted Support Counseling Center team, you will join a passionate and committed group of mental health professionals dedicated to improving the lives of our clients. We foster an inclusive culture of support, collaboration, and respect, where your contributions are valued, and your professional development is prioritized. Join us in our mission to make a difference in the mental health landscape of Rochester, New York, and beyond.

Application Information

If you are ready to take the next step in your counseling career and make a substantial impact in the lives of others, we encourage you to submit your resume and a cover letter outlining your qualifications and experience. Apply today to join a team that values your expertise and commitment to mental health care.