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Remote Support Jobs in Rochester, NY (NOW HIRING)

micro1 AI

Physics Modeling Expert - Remote

Rochester, NY · Remote

$80 - $140/hr

Remote micro1 is engaging Physics Experts (PhD / Postdoc) to contribute deep scientific knowledge ... support if needed. * Demonstrated excellence in written technical communication, with a track ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Partner with Product, UX, QA, Support, CloudOps, and other engineering teams to prioritize work ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Rochester, NY

Remote Support information

See Rochester, NY salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs

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For Remote Support jobs in Rochester, NY, the most frequently searched job titles are:

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Cities near Rochester, NY with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Physics Modeling Expert - Remote

micro1 AI

Rochester, NY • Remote

$80 - $140/hr

Part-time

Posted 12 days ago

Job description

Role Title: Physics Expert (PhD / Postdoc)


Role Type: Contractor.


Location: Remote


micro1 is engaging Physics Experts (PhD / Postdoc) to contribute deep scientific knowledge and problem-solving skills to a high-impact customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Scope of Work

  1. Solve advanced physics problems from your specialization, delivering rigorous, well-documented derivations and analyses.
  2. Produce technically precise, clearly written solutions, detailing all assumptions, approximations, and final results using LaTeX mathematical notation.
  3. Utilize SymPy, Python, and Jupyter for symbolic or numerical verification and clear computational workflows where relevant.
  4. Identify and articulate subtleties in problem statements, including special cases, boundary conditions, and dimensional consistency.
  5. Flag ambiguities in project materials, proposing well-reasoned interpretations and clarifications as needed.
  6. Iterate on submitted solutions in response to feedback from project reviewers, ensuring corrections are cleanly integrated.
  7. Uphold rigorous standards in documentation and reproducibility consistent with professional research practice.


Preferred Qualifications

  1. PhD in physics or advanced-stage PhD candidacy, with active research experience in a relevant subfield.
  2. Research expertise in one or more of: High Energy Physics, Mathematical Physics, Biophysics, Statistical Physics, Condensed Matter (including moiré systems, magnetism, PXP/Rydberg), AMO/Quantum Optics, Gravitation, Cosmology, Astrophysics, Quantum Information, or Optical Properties of Materials.
  3. 2–5 recent representative publications (past ~5 years) in your field, with accessible arXiv or DOI records.
  4. Proficiency with LaTeX for presenting mathematics, and with SymPy, Python, and Jupyter for computational work; willingness to indicate areas for further support if needed.
  5. Demonstrated excellence in written technical communication, with a track record of producing clear, precise, and well-argued scientific outputs.
  6. Strong analytical skills, able to isolate key physical principles and provide nuanced solutions to complex problems.
  7. Availability to engage with the project consistently over an 8–10 week period (approx. 10 hours/week).

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