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Remote Managed Service Provider Jobs (NOW HIRING)

Kaseya

Technical Support (Cybersecurity/EDR)

... Managed Service Providers and internal IT organizations worldwide. The Technical Support Engineer ... Kaseya is an IT and security management platform that offers remote management software for the ...

Cisco

Inside Account Executive - Service Provider

Edina, MN · On-site +1

$142K - $183K/yr

... the Remote US Meet the Team Join Cisco's Global Virtual Sales organization - one of our fastest ... Responsibilities include Meet quota targets and manage all sales opportunities for the assigned ...

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How much do remote managed service provider jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote managed service provider in the United States is $27.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.52 per hour, depending on experience, location, and employer.

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
More about Remote Managed Service Provider jobs
What cities are hiring for Remote Managed Service Provider jobs? Cities with the most Remote Managed Service Provider job openings:
What are the most commonly searched types of Managed Service Provider jobs? The most popular types of Managed Service Provider jobs are:
What states have the most Remote Managed Service Provider jobs? States with the most job openings for Remote Managed Service Provider jobs include:
What job categories do people searching Remote Managed Service Provider jobs look for? The top searched job categories for Remote Managed Service Provider jobs are:
Remote Managed Service Provider jobs near you
Infographic showing various Remote Managed Service Provider job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $56,454 per year, or $27.1 per hour.
Technical Support (Cybersecurity/EDR)

Technical Support (Cybersecurity/EDR)

Kaseya

Remote

Full-time

Posted 12 days ago

Kaseya rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

114th of 188 rated software companies

Job description

Job Summary:
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers and internal IT organizations worldwide. The Technical Support Engineer role focuses on delivering world-class technical assistance for Datto EDR and Antivirus solutions, troubleshooting various endpoint security issues and collaborating with multiple teams to resolve complex incidents.
Responsibilities:
• Provide second/ third level technical support for Datto EDR and AV solutions via phone, chat, and ticketing systems to our partners across the globe
• Troubleshoot endpoint detection, antivirus protection, policy configuration, agent deployment, and remediation workflows
• Investigate security alerts, behavioral detections, and threat events to assist customers in resolving incidents
• Analyze logs, diagnostic outputs, and system behavior to identify root cause
• Collaborate with Support leadership, Engineering, Product, and Security teams to escalate and resolve complex issues, volume drivers, and product improvement opportunities
• Document troubleshooting steps, solutions, and knowledge base articles
• Assist customers with best practices for endpoint security configuration and optimization
• Participate in on-call rotations as required
Qualifications:
Required:
• 5+ years of experience in technical support and cybersecurity support (if combined, at least 2 years of cybersecurity support experience)
• Hands-on experience with endpoint security, EDR, or antivirus platforms
• Strong understanding of: Windows operating systems (desktop and server)
• Strong understanding of: Networking fundamentals - Familiarity with networking protocols, security configurations, firewalls, and system administration
• Strong understanding of: Cybersecurity principles – Ransomware and Malware behavior and remediation techniques
• Strong understanding of: Modern threat landscape
• Strong understanding of: Fundamentals of Endpoint Security
• Strong understanding of: Endpoint Detection and Response
• Experience analyzing system logs and security alerts
• Familiarity with scripting (PowerShell preferred) for troubleshooting and automation
• Excellent written and verbal communication skills
• Ability to manage multiple cases in a fast-paced, global support environment
• CompTIA A+ or CompTIA Security+ certifications. (Security+ preferred)
• Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions.
• Experience with remote support tools and methodologies.
Preferred:
• Experience with Endpoint Detection and Response, Antiviruses, Firewalls, Policies and Exclusions
• MSP (Managed Service Provider) experience
• Security certifications (Security+, CySA+, CEH, or similar)
• Experience with SOC workflows
• Experience with OpenSearch, Kibana, Splunk, Grafana, Wireshark
• Understanding performance indicators of the operating system
• Knowledge of macOS endpoint security (a plus)
Company:
Kaseya is an IT and security management platform that offers remote management software for the information technology industry. Founded in 2000, the company is headquartered in Miami, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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