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Remote Managed Service Provider Jobs (NOW HIRING)

Parexel

Functional Service Provider- Line Manager

Provide consultation, facilitate metrics collection and develop action plans in conjunction with Management/Project Leadership/Leads to keep project on time and within budget * Manage and oversee ...

FusionTek

Client Relationship Manager

Federal Way, WA · Remote

$85K - $100K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... This position is primarily remote; however, occasional travel for client meetings or events is ...

FusionTek

Client Relationship Manager

Kirkland, WA · Remote

$85K - $100K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... This position is primarily remote; however, occasional travel for client meetings or events is ...

FusionTek

Client Relationship Manager

Bellingham, WA · Remote

$85K - $100K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... This position is primarily remote; however, occasional travel for client meetings or events is ...

FusionTek

Client Relationship Manager

Tacoma, WA · Remote

$85K - $100K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... This position is primarily remote; however, occasional travel for client meetings or events is ...

FusionTek

Client Relationship Manager

Issaquah, WA · Remote

$85K - $100K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... This position is primarily remote; however, occasional travel for client meetings or events is ...

Prime System Solutions

Head of Sales - US Market

United States, Remote Employment Type: Full-time About Prime System Solutions Prime System Solutions (PSS) is a Managed Service Provider (MSP) delivering IT infrastructure, network, security, and ...

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Remote Managed Service Provider information

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How much do remote managed service provider jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote managed service provider in the United States is $27.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.52 per hour, depending on experience, location, and employer.

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
More about Remote Managed Service Provider jobs
What cities are hiring for Remote Managed Service Provider jobs? Cities with the most Remote Managed Service Provider job openings:
What are the most commonly searched types of Managed Service Provider jobs? The most popular types of Managed Service Provider jobs are:
What states have the most Remote Managed Service Provider jobs? States with the most job openings for Remote Managed Service Provider jobs include:
What job categories do people searching Remote Managed Service Provider jobs look for? The top searched job categories for Remote Managed Service Provider jobs are:
Remote Managed Service Provider jobs near you
Infographic showing various Remote Managed Service Provider job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 16% Part Time, and 13% Contract. Highlights an 3% In-person, and 97% Remote job distribution, with an average salary of $56,454 per year, or $27.1 per hour.
MSP Service Desk & Support Specialist (Remote)

MSP Service Desk & Support Specialist (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

Full-time

Posted 11 days ago

Job description

We are an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to our clients across multiple industries. You will troubleshoot hardware, software, and network issues, manage tickets, and provide an excellent customer experience in a fast-paced, team-focused environment.

Key Responsibilities

  • Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
  • Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
  • Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.
  • Diagnose and resolve basic network issues (DNS, DHCP, VPN, WiFi, printers, internet connectivity); escalate complex issues when needed.
  • Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
  • Document all work performed in the ticketing system with clear notes and resolutions.
  • Participate in onboarding of new users (accounts, hardware setup, permissions, applications).
  • Collaborate with senior engineers on escalations and follow through to resolution.
  • Educate end users on basic IT best practices and security awareness.

Required Qualifications

  • Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
  • Hands-on experience with:
    • Windows 10/11 workstations (install, configure, troubleshoot).
    • Microsoft 365 (Outlook, OneDrive, Teams, basic admin tasks).
    • Basic networking: TCP/IP, DNS, DHCP, VPN, WiFi troubleshooting.
  • Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA).
  • Strong customer service, communication, and documentation skills.
  • Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.

Preferred Qualifications

  • Previous experience working for a Managed Service Provider is a must
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
  • Basic PowerShell or scripting knowledge for automation and routine tasks.
  • Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
  • Familiarity with backup and disaster recovery solutions.

Soft Skills

  • Strong problem-solving mindset and willingness to research and learn new technologies.
  • Professional, patient, and empathetic approach when working with non-technical users.
  • Reliable work ethic and consistent follow-through on assigned tickets and projects.