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Remote Managed Service Provider Jobs in Nebraska

Harris

... service delivery standards. This position requires someone who can balance strategic client ... Lead and mentor a small team of customer support analysts, providing mentorship, performance ...

Harris

... service delivery standards. This position requires someone who can balance strategic client ... Lead and mentor a small team of customer support analysts, providing mentorship, performance ...

ForgeFit

Remote Customer Service Specialist

Lincoln, NE · On-site +1

$14.75 - $19.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Omaha, NE · On-site +1

$16.25 - $21.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

HMG Careers

Remote Customer Service and Sales

Omaha, NE · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Customer Service and Sales

Omaha, NE · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

Deutz

Remote Field Service Technician III

Omaha, NE · On-site +1

Job Summary The Remote Field Service Technicians are creative mechanic marvels that contribute to the organization's success by providing expertise in field service troubleshooting, installations ...

Liveops

Remote Customer Service Agent

Omaha, NE · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Lincoln, NE · Remote

$13.50 - $18/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Bellevue, NE · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Harris

Lead and manage the R&D team, providing guidance, mentorship, and support to team members ... Remote work and more! About PulseChecked/OnePulse: PulseChecked offers innovative, clinician ...

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Remote Managed Service Provider information

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
What are popular job titles related to Remote Managed Service Provider jobs in Nebraska? For Remote Managed Service Provider jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Remote Managed Service Provider jobs in Nebraska look for? The top searched job categories for Remote Managed Service Provider jobs in Nebraska are:
Remote Managed Service Provider jobs near you
Infographic showing various Remote Managed Service Provider job openings in Nebraska as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% Remote job distribution.
Preferred Service Provider Program Manager

Preferred Service Provider Program Manager

Boss Truck Shops, Inc

Grand Island, NE • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Boss Truck Shops rating

4.3

Company rating: 4.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

320th of 329 rated vehicle maintenance

Job description

Overview
The Preferred Service Provider (PSP) Program Manager is responsible for developing, expanding, and managing the Boss Truck Shops Preferred Service Provider Network. This role oversees the identification, recruitment, onboarding, and ongoing management of independent service centers and repair providers participating in the PSP network.
The PSP Program Manager ensures that service partners meet company standards for quality, safety, compliance, and customer experience while supporting the growth, operational efficiency, and profitability of the PSP program. This position serves as the primary liaison between the company, service providers, and fleet customers while working cross-functionally with operations, sales, dispatch, and billing teams to ensure consistent, high-quality repair services across the network.
Bosselman has many benefits to offer you that you will not find anywhere else like:
  • Paid vacation
  • 401K and matching contributions
  • Health, dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • A clearly defined path for growth
  • On-demand pay with PayActiv (access to earned but not yet paid wages)
  • And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
  • Develops, implements, and continuously improves the Preferred Service Provider Program, including program standards, policies, service expectations, and operational workflows.
  • Establishes provider qualification requirements, service standards, pricing frameworks, and compliance guidelines for participation in the network.
  • Analyzes market trends and industry benchmarks to ensure the PSP program remains competitive and aligned with fleet customer needs.
  • Manages and grows the PSP revenue line by identifying new revenue opportunities, expanding services available through the network, and supporting program profitability.
  • Generates monthly and quarterly reports summarizing program performance, growth, and operational metrics for leadership.
  • Identifies and target independent truck service centers, repair facilities, mobile repair providers, and related vendors for inclusion in the PSP network.
  • Conducts in-person visits, presentations, and negotiations to secure participation agreements with qualified service providers.
  • Sources, evaluates, and contract with service partners across designated regions to expand network coverage.
  • Coordinates onboarding of new providers, including documentation, compliance verification, insurance validation, and system integration.
  • Develops and maintains strong business relationships with service partners to ensure engagement, alignment with company expectations, and long-term program participation.
  • Serves as the primary liaison between Boss Truck Shops, network service providers, and fleet customers utilizing the PSP network.
  • Leads onboarding and training initiatives to ensure providers understand program expectations, service workflows, and technology platforms.
  • Ensures providers have proper system access, communication channels, and operational tools required for efficient service delivery.
  • Establishes and monitors key performance indicators (KPIs) for service providers including turnaround time, repair quality, cost accuracy, and customer satisfaction.
  • Conducts periodic provider performance reviews, site visits, and audits to ensure compliance with quality, safety, and operational standards.
  • Develops and implements corrective action plans for underperforming providers and manage provider offboarding when necessary.
  • Maintain accurate records of provider agreements, performance metrics, and territory development activities.
  • Collaborates with Operations, Sales, Fleet Accounts, Dispatch, Customer Service, and Accounting to ensure seamless service execution and billing accuracy.
  • Supports resolution of escalated service issues between fleet customers and network providers.
  • Assists in developing pricing guidelines, contractual terms, and service expectations for PSP providers.
  • Works with sales and account management teams to increase utilization of PSP partners among national fleet customers.

Additional Responsibilities:
  • Assists with other duties as assigned.

Supervisory Responsibilities:
  • This position may supervise or lead program support staff as the PSP program grows.

Qualifications
Education and/or Experience (include certs or licenses needed):
  • Bachelor's degree in Business, Marketing, Transportation or related field preferred; equivalent experience considered.
  • 3-5 years of experience in diesel repair operations, fleet maintenance, transportation services, vendors management, or related operational roles.
  • Experience in truck service, heavy-duty repair, transportation, or automotive industries strongly preferred.
  • Proven experience developing vendor relationships, managing service partners, or leading multi-location operational programs.
  • Demonstrated ability to negotiate agreements and build long-term business partnerships.

Minimum Qualifications:
  • Strong relationship-building and communication skills.
  • Excellent negotiation and vendor management capabilities.
  • Ability to analyze performance data and drive operational improvement.
  • Strong organizational planning and time-management skills.
  • Self-motivated with the ability to work independently in a field-based role.
  • Proficient in Microsoft Office and CRM or vendor management systems.
  • Ability to travel frequently (up to 50-75%) to recruit, evaluate, and support network providers.
  • Must possess a current valid driver's license, insurable, and be able to drive.
  • Must be able to communicate in English. - IF APPLICABLE
  • Able and willing to deliver friendly, courteous, and prompt customer service.
  • Able and willing to work cooperatively with other team members.

Physical Requirements: The physical demands described here are representative of those that must be met by the Preferred Service Provider Program Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
  • The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
  • Extensive travel and physical attendance at provider locations and meetings may be required.

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