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Remote Managed Service Provider Jobs in Raleigh, NC

Darkhorse Tech

IT Field Technician (Remote)

Raleigh, NC · Remote

$48K - $55K/yr

... Managed Service Provider (MSP) which creates true partnerships with its clients. Constantly ... With technicians on the ground throughout the country we offer in-person as well as remote support.

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AKIVA AI

Senior Recruiting Manager

Raleigh, NC · Remote

$125K - $185K/yr

North Carolina (Remote with periodic on-site coordination at participating community colleges ... Managed Service Provider (MSP) workflows. Familiarity with AI powered sourcing, screening, and ...

Darkhorse Tech, Inc.

IT Field Technician

Raleigh, NC · On-site +1

$48K - $55K/yr

We also manage routine maintenance and installations for our clients throughout the country. Responsibilities * Provide excellent customer service via phone, remote, and on-site technical support

AKIVA AI

Program Manager / Contract Manager

Raleigh, NC · Remote

$125K - $185K/yr

North Carolina (Remote with periodic on-site coordination at participating community colleges ... VMS) and Managed Service Provider (MSP) environments. Experience with North Carolina state ...

IQVIA

Lead Clinical Data Manager (Remote)

Durham, NC · Remote

$68K - $217K/yr

Hiring multiple Clinical Data Management (CDM) Leads across our FSP (Functional Service Provider ... This is a remote/WFH position with all necessary equipment provided. What You'll Do * Lead data ...

IQVIA

Lead Clinical Data Manager (Remote)

Raleigh, NC · Remote

$68K - $217K/yr

Hiring multiple Clinical Data Management (CDM) Leads across our FSP (Functional Service Provider ... This is a remote/WFH position with all necessary equipment provided. What You'll Do * Lead data ...

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

About the job The SAS Cloud Operations team is looking for a Senior Cloud Technical Lead to provide ... and ensure service quality for hosted and remote managed customers. * Contribute to customer ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer ... The Pest Management Industry is growing - and is a recession-resistant line of business. Consider ...

HMG Careers

Remote Sales and Service Advisor

Garner, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

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All JobsRemote Managed Service Provider JobsRemote Managed Service Provider Jobs in Raleigh, NC

Remote Managed Service Provider information

See Raleigh, NC salary details

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$26

$39

How much do remote managed service provider jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for remote managed service provider in Raleigh, NC is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.85 per hour, depending on experience, location, and employer.

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
What are popular job titles related to Remote Managed Service Provider jobs in Raleigh, NC? For Remote Managed Service Provider jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Managed Service Provider jobs in Raleigh, NC look for? The top searched job categories for Remote Managed Service Provider jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Managed Service Provider jobs? Cities near Raleigh, NC with the most Remote Managed Service Provider job openings:
Remote Managed Service Provider jobs near you
Infographic showing various Remote Managed Service Provider job openings in Raleigh, NC as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,878 per year, or $26.4 per hour.
Engineer, Managed Services

Engineer, Managed Services

IT Solutions Consulting LLC

Raleigh, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Requirements
Responsibilities:
  • Manage service tickets assigned to your personal and team queue and respond in agreed-upon timeframe.
  • Provide superior service to customers and clients with limited supervision consistently.
  • Provides remote hardware/software support, documentation, support logs and other related information throughout triage process.
  • Act as internal escalation point for other Technicians to engage for technical assistance or process guidance and provide guidance to teammates on operational processes, troubleshooting or customer service.
  • Responsible for the management of network, datacenter, security, and voice technologies. This includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp and other technologies.
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, etc.
  • Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Interacts with telecommunication, hardware and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
  • Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
  • Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam.
  • Produce detailed service reports regularly and communicate updates or changes internally and to the clients.
  • Participate in a week-long on-call rotation a few times per year.
  • Travel onsite to client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions or at times working from home.

Experience
Knowledge, Skills, and Abilities:
  • Confident and comfortable with client facing activity.
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Maintains the ability to stay organized and be detail oriented.
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
  • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
  • Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.

Experience:
  • Bachelor's Degree, or equivalent level of experience, in an engineering, business, or IT-related field preferred
  • 2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • 3 years in a helpdesk role, triaging reported issues and incidents by customers.
  • Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
  • Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
  • Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
  • Experience with a ticketing system, such as ConnectWise Manage
  • Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is prefer

Certificates, Licenses, Registrations:
  • CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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