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Remote Managed Service Provider Jobs in Raleigh, NC

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer ... The Pest Management Industry is growing - and is a recession-resistant line of business. Consider ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer ... The Pest Management Industry is growing - and is a recession-resistant line of business. Consider ...

HMG Careers

Remote Customer Service and Sales

Cary, NC · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

ReminderMedia

Remote Account Executive

Raleigh, NC · Remote

$65K - $125K/yr

ReminderMedia is a leading marketing services provider dedicated to helping small businesses grow ... As a Remote B2B Phone Sales Closer, you will play a critical role in driving our growth by ...

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All JobsManaged Service Provider JobsRemote Managed Service Provider JobsRemote Managed Service Provider Jobs in Raleigh, NC

Remote Managed Service Provider information

See Raleigh, NC salary details

$14

$26

$39

How much do remote managed service provider jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote managed service provider in Raleigh, NC is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.85 per hour, depending on experience, location, and employer.

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
What are popular job titles related to Remote Managed Service Provider jobs in Raleigh, NC? For Remote Managed Service Provider jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Managed Service Provider jobs in Raleigh, NC look for? The top searched job categories for Remote Managed Service Provider jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Managed Service Provider jobs? Cities near Raleigh, NC with the most Remote Managed Service Provider job openings:
Remote Managed Service Provider jobs near you
Provider Support Line Specialist (Full-time Remote, North Carolina Based)

Provider Support Line Specialist (Full-time Remote, North Carolina Based)

Alliance

Morrisville, NC • On-site, Remote

$22.90 - $29.19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

The Provider Support Line Specialist handles calls from providers and answers questions about joining the network, contracts, enrollment, billing, member information, navigating the EHR, claims submissions, authorization requests, onboarding into our network, troubleshooting various technology platforms, and NCTracks
The Provider Helpdesk is open Monday through Saturday 7AM to 6:30PM, Employee schedules may vary to cover the Helpdesk and will include working holidays.
This position is full-time remote opportunity. The selected candidate must reside in North Carolina.
Responsibilities & Duties
Provide coverage of the Provider Network Helpdesk phone within Department expectations
  • Guide providers through process of initiating credentialing during times of network expansion
  • Assist providers in navigating the EHR and other portal platforms
  • Respond to requests for information in writing and over email
  • Assist providers in navigating the provider handbook, the Alliance website, forms lists, and other resources
  • Assist providers by troubleshooting basic IT issues, including resetting and changing passwords
  • Assist providers in navigating NCTracks
  • Respond to question regarding claims and UM requirements
  • Conduct research across agency procedures, software, and agency contacts to correctly respond to complex provider questions
  • Identify and report trends of requests/communications that come through the Helpdesk and communicate information to Supervisor
  • Contact Providers regarding use of EHR calendar, and maintaining the agency listing

Maintain departmental resources and provide administrative support
  • Assist in maintaining list of provider specialties
  • Maintain departmental Agency Listing to include basic information on physical health, behavioral health, IPRS, Spanish-Speaking, crisis, and enhanced-service providers
  • Maintain Insurance tracking database, current availability, and contract status of providers
  • Document work in supported software to meet expectations of oversight agencies
  • Screen and route materials
  • Provide receptionist and telephone services
  • Proofread documents as requested
  • Monitor and complete tasks related to incoming emails in the department inbox.

Knowledge, Skills, & Abilities
  • Knowledge of computerized record-keeping techniques
  • Knowledge of and experience with records, reports and file maintenance.
  • Proficient with Microsoft Office suite
  • Proficient with grammar, spelling, punctuation and vocabulary
  • Skilled at organizing work to meet schedules and timelines
  • Ability to read, interpret and disseminate information regarding state laws, rules, regulations and policies related to enrollment
  • Ability to communicate effectively both in oral and written form
  • Ability to understand and follow oral and written directions
  • Ability to exercise tact and discretion in working with confidential or sensitive information
  • Ability to work independently with little direction
  • Ability to establish and maintain effective working relationships with others
  • Ability to analyze situations accurately and adopt an effective course of action

Minimum Education & Experience
High School diploma or equivalent and three (3) years of office experience;
or
Bachelor's degree in Business or a closely related field
Preferred:
Healthcare experience preferred.
Salary Range
$22.90 -$29.19/hourly
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
  • Medical, Dental, Vision, Life, Long Term Disability
  • Generous retirement savings plan
  • Flexible work schedules including hybrid/remote options
  • Paid time off including vacation, sick leave, holiday, management leave
  • Dress flexibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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