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Remote Knowledge Management Jobs (NOW HIRING)

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Knowledge Center Manager (Remote)

Chantilly, VA · Remote

The web-based Knowledge Center provides expert research, reference, literature review, curation, cataloging, and information management services that support OMH initiatives, communications, policy ...

kgs

Knowledge Center Manager (Remote)

Chantilly, VA · Remote

The web-based Knowledge Center provides expert research, reference, literature review, curation, cataloging, and information management services that support OMH initiatives, communications, policy ...

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$28K

$61.4K

$115.5K

How much do remote knowledge management jobs pay per year?

As of Jun 26, 2026, the average yearly pay for remote knowledge management in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What is a Remote Knowledge Management job?

A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Knowledge Management position, and why are they important?

To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.

What does a typical day look like for someone working in a remote knowledge management role?

A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.

More about Remote Knowledge Management jobs
What cities are hiring for Remote Knowledge Management jobs? Cities with the most Remote Knowledge Management job openings:
What are the most commonly searched types of Knowledge Management jobs? The most popular types of Knowledge Management jobs are:
What states have the most Remote Knowledge Management jobs? States with the most job openings for Remote Knowledge Management jobs include:
What job categories do people searching Remote Knowledge Management jobs look for? The top searched job categories for Remote Knowledge Management jobs are:
Remote Knowledge Management jobs near you
Infographic showing various Remote Knowledge Management job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

ServiceNow Knowledge Management Specialist (Hybrid or Remote if out of state)

Releady

Tukwila, WA • On-site, Remote

$45 - $57/hr

Contractor

Posted 7 days ago

Job description

OVERVIEW

Releady is partnering with a leading airline and aviation technology company to hire a ServiceNow Knowledge Management Analyst (multiple openings). This organization is in the middle of a large-scale technology consolidation following a major airline merger. Its IT knowledge is currently scattered across many disconnected systems with no consistent ownership, taxonomy, or review cadence, and the link between knowledge articles and incidents is broken. The goal of this role is to consolidate, govern, and continuously maintain that knowledge inside ServiceNow as a single, trusted source of truth.

This is deliberately not a net-new technical writing role. The bulk of the work is migrating and rationalizing roughly 4,000 existing knowledge articles, plus content living in SharePoint, OneNote, Confluence, Azure DevOps wikis, and standalone Word documents for disaster-recovery and business-continuity plans. The analyst will improve the clarity, accuracy, and findability of that content while building the taxonomy, metadata standards, ownership models, and review cadences that keep it accurate over time.

The ideal candidate has hands-on experience inside the ServiceNow Knowledge Management module specifically, understands Knowledge-Centered Service (KCS) principles, and is comfortable interviewing subject matter experts to convert undocumented tribal knowledge into structured, reusable articles. This is a content consolidation, governance, and maintenance role as much as it is a writing role.

  • Employment Type: 6 Month Contract (multiple openings)
  • Location: Hybrid — Seattle, WA headquarters, or REMOTE if out of state, Must cover PST time zone.
  • Compensation: $45/hr - $57/hr, DOE
RESPONSIBILITIES

Knowledge Consolidation & Migration

  • Assess and inventory existing knowledge content across multiple legacy repositories, including intranet knowledge tools, shared drives, wikis, team notebooks, and standalone documents.
  • Migrate, rewrite, and reorganize legacy articles into ServiceNow Knowledge Management, improving clarity, accuracy, and findability.
  • Identify duplicate, outdated, or conflicting content and drive consolidation toward a single source of truth.

Knowledge Governance & Taxonomy

  • Define and enforce knowledge article taxonomy, metadata standards, and content templates.
  • Establish clear ownership models, audience definitions, and review cadences for each article type, and distinguish knowledge articles from runbooks and other documentation.
  • Support quality scoring and audit processes that keep content accurate through continuous maintenance rather than large periodic cleanups.

Content Authoring & SME Partnership

  • Partner with subject matter experts and engineers through interviews, workshops, and shadowing to capture tribal knowledge.
  • Write clear, structured, actionable knowledge articles and troubleshooting guides designed for rapid issue resolution.
  • Support inline feedback and continuous-update workflows so knowledge stays current as part of normal operations.

Cross-Functional Alignment

  • Coordinate with ITSM process teams to clarify boundaries between knowledge articles, operational runbooks, and business continuity documentation.
  • Partner with configuration management (CMDB) stakeholders to reduce redundant documentation and leverage existing structured data, and strengthen linkage between knowledge content and incident/request workflows.
QUALIFICATIONS
  • Three or more years of experience in knowledge management, technical writing, or ITSM-related content roles.
  • Hands-on experience with ServiceNow, including the Knowledge Management module.
  • Demonstrated experience consolidating or migrating content from multiple source systems into a single platform.
  • Strong technical writing skills with a portfolio of knowledge articles, SOPs, or similar structured content, and experience designing or applying taxonomy, metadata, and content governance standards.
  • Comfort interviewing SMEs and translating technical, undocumented knowledge into clear written content.
  • Preferred: KCS methodology or certification, ITIL v3/v4 Foundation, exposure to CMDB concepts, and experience in regulated, mission-critical, or high-availability operational environments.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.