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Remote Patient Experience Manager Jobs (NOW HIRING)

Bryan Health

Remote Patient Observer

Lincoln, NE · On-site +1

Reports to Nurse Manager, Assistant Nurse Manager, Charge Nurse, Administrative Manager or Staff ... EDUCATION AND EXPERIENCE: High School Diploma/General Educational Development (GED) required.

Sentara

Patient Experience Coach

Harrisonburg, VA · On-site +1

$10K/mo

Works with all levels of internal and external stakeholders to manage and champion patient ... For positions that are available as remote work, Sentara Health employs associates in the following ...

RSi

Remote Patient Account Representative

$15 - $18/hr

... management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering ... High School Diploma or GED required. * 1+ years of call center experience * 1+ years of experience ...

Sentara

Patient Experience Coach

Harrisonburg, VA · On-site +1

Works with all levels of internal and external stakeholders to manage and champion patient ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Medix

Remote Patient Access Scheduler

Blue Ash, OH · On-site +1

$16.50 - $18.15/hr

Key Responsibilities * Manage a high volume of inbound and outbound patient calls routed ... Experience working with EPIC within the last 2 years. * A quiet, dedicated workspace and comfort ...

Healthsnap

Remote LPN (Care Navigator)

$21 - $25/hr

Experience: 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring * Skills: * * Strong communication and ...

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Remote Patient Experience Manager information

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$15

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How much do remote patient experience manager jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What does a Remote Patient Experience Manager do?

A Remote Patient Experience Manager is responsible for overseeing and improving the patient experience in healthcare organizations, but works remotely rather than on-site. They collect feedback, monitor patient satisfaction, coordinate with healthcare teams, and implement strategies to enhance service quality and patient engagement. Their goal is to ensure patients have positive interactions throughout their healthcare journey, even when working from a distance. This role often involves using digital tools and communication platforms to connect with patients and staff.

How does a Remote Patient Experience Manager typically collaborate with other departments to improve patient satisfaction?

As a Remote Patient Experience Manager, you'll regularly coordinate with clinical teams, administrative staff, and IT departments to identify and resolve patient concerns. Your role often involves analyzing patient feedback, facilitating virtual meetings, and implementing cross-functional initiatives to enhance service quality. Strong communication and organizational skills are essential since you'll need to align diverse teams toward shared goals, even when working remotely. Effective collaboration ensures that patient needs are addressed promptly and consistently across all touchpoints.

What is the difference between Remote Patient Experience Manager vs Remote Patient Services Coordinator?

AspectRemote Patient Experience ManagerRemote Patient Services Coordinator
CredentialsHealthcare experience, patient relations skills, possibly certifications in patient experience or healthcare managementHealthcare background, customer service skills, often certifications in healthcare support or patient communication
Work EnvironmentRemote, healthcare organizations, patient-focused settingsRemote, healthcare providers, patient support teams
Employer & IndustryHospitals, clinics, healthcare systemsMedical offices, telehealth companies, healthcare providers
Search & Comparison IntentUnderstanding roles in patient experience management, career optionsCustomer support in healthcare, patient communication roles

The Remote Patient Experience Manager focuses on improving overall patient satisfaction and experience through strategic initiatives, while the Remote Patient Services Coordinator handles direct patient interactions, scheduling, and support. Both roles require healthcare knowledge and remote work skills but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Patient Experience Manager, and why are they important?

To thrive as a Remote Patient Experience Manager, you need a background in healthcare administration, experience with patient relations, and often a bachelor's degree in healthcare or a related field. Familiarity with customer relationship management (CRM) platforms, telehealth systems, and patient feedback tools is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and addressing patient concerns remotely. These skills ensure positive patient experiences, effective virtual engagement, and high satisfaction in a digital healthcare environment.
More about Remote Patient Experience Manager jobs
What cities are hiring for Remote Patient Experience Manager jobs? Cities with the most Remote Patient Experience Manager job openings:
What are the most commonly searched types of Remote Patient Experience jobs? The most popular types of Remote Patient Experience jobs are:
What states have the most Remote Patient Experience Manager jobs? States with the most job openings for Remote Patient Experience Manager jobs include:
What job categories do people searching Remote Patient Experience Manager jobs look for? The top searched job categories for Remote Patient Experience Manager jobs are:
Remote Patient Experience Manager jobs near you
Infographic showing various Remote Patient Experience Manager job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.
General Manager (Remote Patient Monitoring)

General Manager (Remote Patient Monitoring)

Essen Medical Associates

Bronx, NY • On-site, Remote

$65K - $75K/yr

Full-time

Posted 29 days ago

Job description

Overview
Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.
Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry.
We also provide nursing home support, care management services, and in-home medical services through our House Calls Division, Intention Health Care and facilitate smooth transitions between care settings including telehealth, in-person medical visits, and home care through Intention Health Care. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.
We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.
Job Summary
Job Summary:
The General Manager (GM) for Remote Patient Monitoring (RPM) Services will be responsible for overseeing and managing the overall operations of the Essen House Calls remote patient monitoring program. This includes supervising staff, ensuring patient engagement and satisfaction, optimizing financial performance, and ensuring compliance with relevant healthcare regulations. The GM will collaborate closely with medical teams, administrative staff, technology partners, and external stakeholders to ensure the effective delivery of RPM services to patients at home.
Responsibilities
Key Responsibilities:
  1. Leadership & Team Management:
    • Lead and manage a diverse team of care coordinators, administrative staff, and support personnel.
    • Provide training and professional development opportunities to ensure high levels of performance and adherence to best practices.
    • Conduct regular performance reviews, provide feedback, and foster a collaborative and motivating team environment.
    • Develop recruitment and retention strategies to build and maintain a high-quality team of healthcare professionals.
  2. Operations & Service Delivery:
    • Oversee the daily operations of remote patient monitoring services, ensuring seamless integration between patients, healthcare providers, and technology platforms.
    • Develop and implement strategies to improve operational efficiency and service quality.
    • Manage logistics, including device distribution, patient onboarding, and technical support coordination.
    • Work closely with healthcare providers to ensure effective communication and care coordination for patients using RPM services.
  3. Financial Management:
    • Develop and manage budgets, ensuring cost-effectiveness while maintaining high-quality service.
    • Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions as needed.
    • Oversee billing, insurance claims, and revenue cycles, ensuring compliance with payment protocols and regulations.
  4. Compliance & Quality Assurance:
    • Ensure all RPM services comply with local, state, and federal healthcare regulations, including HIPAA, patient confidentiality, and safety standards.
    • Regularly review and update policies and procedures to ensure compliance with the latest healthcare laws and guidelines.
    • Implement quality control processes to maintain high levels of patient satisfaction and service standards.
  5. Patient and Client Relations:
    • Build and maintain positive relationships with patients, families, and external partners.
    • Address and resolve any patient or client concerns, ensuring issues are resolved promptly and satisfactorily.
    • Continuously monitor patient feedback and implement improvements to enhance the RPM experience.
  6. Strategic Planning and Business Development:
    • Collaborate with senior management to develop long-term strategies and goals for the house calls service.
    • Analyze market trends and opportunities to expand services or improve current offers.
    • Establish partnerships with healthcare providers, insurance companies, and technology vendors to strengthen the RPM network.
  7. Reporting and Analysis:
    • Prepare and present regular performance reports to senior management, highlighting key performance indicators, challenges, and successes.
    • Use data analysis to inform decisions related to operational improvements, staffing, and patient care.

Qualifications
Qualifications:
  • Education: Bachelor's degree in healthcare administration, business management, or a related field (master's preferred).
  • Experience:
    • Minimum of 5-7 years of experience in healthcare management, with at least 3 years in a leadership position.
    • Experience in telehealth, remote patient monitoring or digital health services.
    • Strong knowledge of healthcare regulations, compliance requirements, and emerging RPM technologies.
  • Skills:
    • Strong leadership, communication, and problem-solving skills.
    • Ability to manage budgets, financial reports, and operational workflows effectively.
    • Proficiency in electronic health records (EHR) and healthcare technology platforms.
    • Strong understanding of data security, patient confidentiality, and regulatory compliance related to remote healthcare.

Key Competencies:
  • Strong leadership and decision-making skills.
  • Ability to work under pressure and manage multiple priorities.
  • Excellent interpersonal skills and the ability to engage effectively with patients, staff, and external partners.
  • Deep understanding of RPM service operations and regulatory frameworks.
  • Innovative thinking and ability to find solutions to operational challenges.

Salary: $65,000-$75,000
Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

Apply