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Remote Patient Experience Manager Jobs (NOW HIRING)

ChartSpan

Client Experience Manager

$100K/yr

The Client Experience Manager is responsible for the end-to-end deployment of the Company ... Lead technical configuration and deployment of the Company's Remote Patient Monitoring platform ...

DocGo

Remote Patient Monitoring Technician - RPM

$18 - $24/hr

Manage noncompliance and patient engagement: monitor patient adherence to remote monitoring program ... Demonstrates professionalism in all interactions to create a positive experience * Adheres to the ...

RSi

Remote Patient Account Representative

$15 - $18/hr

... management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering ... High School Diploma or GED required. * 1+ years of call center experience * 1+ years of experience ...

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How much do remote patient experience manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What does a Remote Patient Experience Manager do?

A Remote Patient Experience Manager is responsible for overseeing and improving the patient experience in healthcare organizations, but works remotely rather than on-site. They collect feedback, monitor patient satisfaction, coordinate with healthcare teams, and implement strategies to enhance service quality and patient engagement. Their goal is to ensure patients have positive interactions throughout their healthcare journey, even when working from a distance. This role often involves using digital tools and communication platforms to connect with patients and staff.

How does a Remote Patient Experience Manager typically collaborate with other departments to improve patient satisfaction?

As a Remote Patient Experience Manager, you'll regularly coordinate with clinical teams, administrative staff, and IT departments to identify and resolve patient concerns. Your role often involves analyzing patient feedback, facilitating virtual meetings, and implementing cross-functional initiatives to enhance service quality. Strong communication and organizational skills are essential since you'll need to align diverse teams toward shared goals, even when working remotely. Effective collaboration ensures that patient needs are addressed promptly and consistently across all touchpoints.

What is the difference between Remote Patient Experience Manager vs Remote Patient Services Coordinator?

AspectRemote Patient Experience ManagerRemote Patient Services Coordinator
CredentialsHealthcare experience, patient relations skills, possibly certifications in patient experience or healthcare managementHealthcare background, customer service skills, often certifications in healthcare support or patient communication
Work EnvironmentRemote, healthcare organizations, patient-focused settingsRemote, healthcare providers, patient support teams
Employer & IndustryHospitals, clinics, healthcare systemsMedical offices, telehealth companies, healthcare providers
Search & Comparison IntentUnderstanding roles in patient experience management, career optionsCustomer support in healthcare, patient communication roles

The Remote Patient Experience Manager focuses on improving overall patient satisfaction and experience through strategic initiatives, while the Remote Patient Services Coordinator handles direct patient interactions, scheduling, and support. Both roles require healthcare knowledge and remote work skills but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Patient Experience Manager, and why are they important?

To thrive as a Remote Patient Experience Manager, you need a background in healthcare administration, experience with patient relations, and often a bachelor's degree in healthcare or a related field. Familiarity with customer relationship management (CRM) platforms, telehealth systems, and patient feedback tools is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and addressing patient concerns remotely. These skills ensure positive patient experiences, effective virtual engagement, and high satisfaction in a digital healthcare environment.
More about Remote Patient Experience Manager jobs
What cities are hiring for Remote Patient Experience Manager jobs? Cities with the most Remote Patient Experience Manager job openings:
What are the most commonly searched types of Remote Patient Experience jobs? The most popular types of Remote Patient Experience jobs are:
What states have the most Remote Patient Experience Manager jobs? States with the most job openings for Remote Patient Experience Manager jobs include:
What job categories do people searching Remote Patient Experience Manager jobs look for? The top searched job categories for Remote Patient Experience Manager jobs are:
Remote Patient Experience Manager jobs near you
Infographic showing various Remote Patient Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.
Client Experience Manager

Client Experience Manager

ChartSpan

Remote

$100K/yr

Full-time

Posted 29 days ago

Job description

The Client Experience Manager is responsible for the end-to-end deployment of the Company's products and nurtures ongoing client relationships to drive adoption and growth. This individual leverages deep EHR expertise to ensure seamless integrations, train users, and proactively identify new opportunities to expand use of the Company's products.
Responsibilities:
Implementation & Technical Expertise:
? Lead technical configuration and deployment of the Company's Remote Patient Monitoring platform/solution within client EHR environments, with a focus on Epic and Cerner integrations
? Serve as the primary technical point-of-contact for business and development stakeholders during onboarding
? Manage all implementation phases, from kick-off and requirements gathering through testing, go-live, and hand-off
? Troubleshoot complex integration issues in collaboration with Technical Support Engineers and escalate as needed
? Partner with senior team members to learn to support the Company's Health IoT platform implementations and data source integrations
? Gradually take on onboarding tasks for the Company's Health IoT Platform, including training, configuration, and strategic expansion
Strategic Client Experience:
? Own the post-launch client relationship for assigned accounts for the Company's Remote Patient Monitoring platform/solution, acting as both advocate and advisor
? Conduct regular check-ins and strategic reviews to understand client goals, reveal new use cases, and propose incremental feature or measurement-type expansions
? Monitor key adoption metrics and serve as an early warning for at-risk accounts, partnering with the Director, Client Experience to mitigate churn
? Frame every client interaction around delivering measurable value, never a hard sell, but always aligned to the client's business objectives
Project Management & Collaboration:
? Develop and maintain detailed project plans, ensuring milestones, deliverables, and deadlines are met
? Coordinate cross-functional resources, with Support, Solutions Engineering, and Product, to align on client requirements and timelines
? Document and communicate implementation status, risks, and resolution plans to both internal teams and client stakeholders
Training & Enablement:
? Create and deliver tailored training programs-live or recorded-to educate clinicians, administrators, and technical teams on the Company's Remote Patient Monitoring platform/solution features and best practices
? Produce clear technical documentation and knowledge-base articles to empower clients to self-serve common tasks
? Share lessons learned across all product lines to continually refine the Company's implementation playbooks
? Host or support "Feature Spotlight" sessions aimed at highlighting high-value Impact capabilities and driving adoption of additional measurement types
Continuous Improvement & Feedback:
? Capture client feedback on usability, workflows, and feature requests, and surface actionable insights to Product and Engineering teams.
? Contribute to ongoing refinement of implementation and experience playbooks, incorporating lessons learned and industry best practices
? Stay current on the remote monitoring landscape and EHR trends to anticipate client needs and maintain technical authority
Requirements
Qualifications:
? Strong understanding of EHR architectures, HL7/FHIR fundamentals, and enterprise SaaS deployment
? Exceptional consultative skills with a track record of driving platform adoption and client satisfaction
? Outstanding verbal and written communication skills
? Proven adeptness at presenting technical concepts to both clinical and executive audiences
? Highly organized, detail-oriented, and flexible in a fast-paced environment
? Passionate about building long-term client partnerships
Salary Description
100,000.00

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