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Remote Patient Experience Manager Jobs (NOW HIRING)

Essentia Health

Patient Experience Partner

Duluth, MN · On-site +1

$57K - $86K/yr

Exposure to facilitation, change management, or performance improvement activities * Certifications ... FTE: 1 Possible Remote/Hybrid Option: Hybrid Shift Rotation: Day Rotation (United States of America ...

FamilyWell

Product Manager, Patient Experience

Product Manager, Patient Experience Reports to: Chief Product Officer Department: Product Employment Type: Full-Time About FamilyWell Health FamilyWell Health is an AI-enabled mental health start-up ...

Press Ganey

Patient Experience Advisor

Remote work-from-home (U.S.) or Hybrid based at our Chicago, Boston, or South Bend hubs. Travel: Up ... Coordinate and present regular client performance reviews in partnership with the Managing Director.

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

Description We are looking for a Guest Experience Manager to be an energetic and service-minded ... During evening hours and on weekends, as necessary, assist guests with remote check-in and ...

SmarterDx

Clinical Experience Manager

$125K - $150K/yr

SmarterDx is transforming how health systems use clinical AI to capture the full value of patient ... This role is fully remote within the US** What You'll Do * Help hospitals and health systems ...

Raise Away

Guest Experience Manager

$60K - $70K/yr

Remote work. ABOUT RAISE AWAY - we provide kick-ass fundraising solutions to nonprofits and schools, specializing in luxury travel. RAISE AWAY CORE VALUES : Fun, Unique, Creative BOOKING TEAM CORE ...

OpenLoop Health, Inc

Patient Experience Specialist II

$19.25 - $26/hr

In this role, you will be responsible for monitoring and managing client-facing support channels ... patient experience. What You'll Do: * Actively monitor and engage in Slack channels used by ...

New

SalvoHealth

Care Manager, Remote (LPN)

Dallas, TX · On-site +1

$25 - $26/hr

Coordinate with other clinical team members to provide an exceptional patient experience * Develop ... Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s ...

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How much do remote patient experience manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What does a remote patient experience manager do?

A Remote Patient Experience Manager is responsible for overseeing and improving the patient experience in healthcare organizations, but works remotely rather than on-site. They collect feedback, monitor patient satisfaction, coordinate with healthcare teams, and implement strategies to enhance service quality and patient engagement. Their goal is to ensure patients have positive interactions throughout their healthcare journey, even when working from a distance. This role often involves using digital tools and communication platforms to connect with patients and staff.

How does a remote patient experience manager typically collaborate with other departments to improve patient satisfaction?

As a Remote Patient Experience Manager, you'll regularly coordinate with clinical teams, administrative staff, and IT departments to identify and resolve patient concerns. Your role often involves analyzing patient feedback, facilitating virtual meetings, and implementing cross-functional initiatives to enhance service quality. Strong communication and organizational skills are essential since you'll need to align diverse teams toward shared goals, even when working remotely. Effective collaboration ensures that patient needs are addressed promptly and consistently across all touchpoints.

What is the difference between Remote Patient Experience Manager vs Remote Patient Services Coordinator?

AspectRemote Patient Experience ManagerRemote Patient Services Coordinator
CredentialsHealthcare experience, patient relations skills, possibly certifications in patient experience or healthcare managementHealthcare background, customer service skills, often certifications in healthcare support or patient communication
Work EnvironmentRemote, healthcare organizations, patient-focused settingsRemote, healthcare providers, patient support teams
Employer & IndustryHospitals, clinics, healthcare systemsMedical offices, telehealth companies, healthcare providers
Search & Comparison IntentUnderstanding roles in patient experience management, career optionsCustomer support in healthcare, patient communication roles

The Remote Patient Experience Manager focuses on improving overall patient satisfaction and experience through strategic initiatives, while the Remote Patient Services Coordinator handles direct patient interactions, scheduling, and support. Both roles require healthcare knowledge and remote work skills but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote patient experience manager, and why are they important?

To thrive as a Remote Patient Experience Manager, you need a background in healthcare administration, experience with patient relations, and often a bachelor's degree in healthcare or a related field. Familiarity with customer relationship management (CRM) platforms, telehealth systems, and patient feedback tools is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and addressing patient concerns remotely. These skills ensure positive patient experiences, effective virtual engagement, and high satisfaction in a digital healthcare environment.
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Remote Patient Experience Manager jobs near you
Infographic showing various Remote Patient Experience Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.

Patient Experience Partner

Essentia Health

Duluth, MN • On-site, Remote

$57K - $86K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Essentia Health rating

7.0

Company rating: 7.0 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

415th of 887 rated healthcare providers

Job description

Building Location:Support Services BuildingDepartment:1006420 PATIENT EXPERIENCE - EH SSJob Description:The Patient Experience Partner supports enterprise-wide patient experience strategy through analytics, survey development and maintenance, reporting, data governance, operational partnership, and improvement coordination. Under moderate supervision, this role follows established processes to collect, analyze, and summarize patient, family, and physician experience data; support reporting and survey activities; and assist with implementation of improvement plans. In collaboration with Patient Experience leaders and interdisciplinary stakeholders, the role helps translate insights into action to strengthen the care experience across the organization.Education Qualifications:

Key Responsibilities:

  • Supports partnerships with leaders and teams across the organization to advance patient experience goals, priorities, and improvement initiatives through coordination, facilitation support, follow-up, change management, and performance improvement activities within assigned scope
  • Collects, monitors, analyzes, and summarizes patient experience data, comments, and trends to identify opportunities and support decision-making
  • Supports survey development and maintenance, reporting processes, and data governance activities to help ensure data integrity, consistency, methodology compliance, and clear metric definitions
  • Prepares and maintains standard dashboards, reports, visualizations, executive summaries, and presentations; documents business needs for routine analytic or technical requests
  • Explains standard reports, survey processes, and job-related policies and practices to stakeholders; continues building knowledge of methodology, best practices, trends, and regulatory considerations
  • Continuously improves processes and systems within the immediate job area while following standard processes and expectations


Key Attributes:

  • Foundational ability to analyze and interpret data and communicate findings, which may be gained through internship, practicum, academic, or professional experience
  • Ability to work collaboratively with leaders and cross-functional teams to support improvement efforts, operational planning, or change initiatives

Education Requirement:

  • Bachelor's degree in healthcare administration, business, informatics, public health, analytics, statistics, or a related field

Preferred Qualifications:

  • Direct patient experience or service excellence experience
  • Experience with survey platforms or survey methodology, including Press Ganey
  • Knowledge of data governance, metric validation, and reporting definitions
  • Experience developing dashboards, visualizations, and executive summaries
  • Exposure to facilitation, change management, or performance improvement activities
  • Certifications such as CPXP, Lean, or Six Sigma
  • AI or innovation-related experience
Licensure/CertificationQualifications:FTE:1

Possible Remote/Hybrid Option:

HybridShift Rotation:Day Rotation (United States of America)Shift Start Time:8:00 AMShift End Time:4:30 PMWeekends:Holidays:NoCall Obligation:NoUnion:Union Posting Deadline:

Compensation Range:

$57,345.60 - $86,028.80Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

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About Essentia Health

Sourced by ZipRecruiter

Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of 13,500 employees, including 3,500 registered nurses & licensed practical nurses, who serve our patients and communities through the mission of being called to make a healthy difference in people's lives. Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 70 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Duluth, MN, US

Year founded

2004

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