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Remote Patient Experience Manager Jobs in Virginia

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

These are remote full-time roles, day shift with varying hours from 7:30 a.m. - 5:30 p.m. Monday ... Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

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Remote Patient Experience Manager information

What does a remote patient experience manager do?

A Remote Patient Experience Manager is responsible for overseeing and improving the patient experience in healthcare organizations, but works remotely rather than on-site. They collect feedback, monitor patient satisfaction, coordinate with healthcare teams, and implement strategies to enhance service quality and patient engagement. Their goal is to ensure patients have positive interactions throughout their healthcare journey, even when working from a distance. This role often involves using digital tools and communication platforms to connect with patients and staff.

What are the key skills and qualifications needed to thrive as a remote patient experience manager, and why are they important?

To thrive as a Remote Patient Experience Manager, you need a background in healthcare administration, experience with patient relations, and often a bachelor's degree in healthcare or a related field. Familiarity with customer relationship management (CRM) platforms, telehealth systems, and patient feedback tools is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and addressing patient concerns remotely. These skills ensure positive patient experiences, effective virtual engagement, and high satisfaction in a digital healthcare environment.

How does a remote patient experience manager typically collaborate with other departments to improve patient satisfaction?

As a Remote Patient Experience Manager, you'll regularly coordinate with clinical teams, administrative staff, and IT departments to identify and resolve patient concerns. Your role often involves analyzing patient feedback, facilitating virtual meetings, and implementing cross-functional initiatives to enhance service quality. Strong communication and organizational skills are essential since you'll need to align diverse teams toward shared goals, even when working remotely. Effective collaboration ensures that patient needs are addressed promptly and consistently across all touchpoints.

What is the difference between Remote Patient Experience Manager vs Remote Patient Services Coordinator?

AspectRemote Patient Experience ManagerRemote Patient Services Coordinator
CredentialsHealthcare experience, patient relations skills, possibly certifications in patient experience or healthcare managementHealthcare background, customer service skills, often certifications in healthcare support or patient communication
Work EnvironmentRemote, healthcare organizations, patient-focused settingsRemote, healthcare providers, patient support teams
Employer & IndustryHospitals, clinics, healthcare systemsMedical offices, telehealth companies, healthcare providers
Search & Comparison IntentUnderstanding roles in patient experience management, career optionsCustomer support in healthcare, patient communication roles

The Remote Patient Experience Manager focuses on improving overall patient satisfaction and experience through strategic initiatives, while the Remote Patient Services Coordinator handles direct patient interactions, scheduling, and support. Both roles require healthcare knowledge and remote work skills but differ in scope and responsibilities.

What are popular job titles related to Remote Patient Experience Manager jobs in Virginia?

For Remote Patient Experience Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Patient Experience Manager jobs in Virginia look for?

The top searched job categories for Remote Patient Experience Manager jobs in Virginia are:

What cities in Virginia are hiring for Remote Patient Experience Manager jobs?

Cities in Virginia with the most Remote Patient Experience Manager job openings:

Remote Patient Experience Manager jobs near you
Infographic showing various Remote Patient Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Virginia Remote Patient Monitoring LPN Contractor

Roanoke, VA • On-site, Remote

Empo Health, Inc
See more jobs at Empo Health, Incexternal

$25.50 - $33.75/hr

Contractor

Re-posted 3 days ago

Job description

Founded in 2020 and based in Silicon Valley, Empo Health is a seed-funded, VC-backed, and NSF-supported startup developing revolutionary in-home health monitoring products. We're assembling a contracted team of experienced Remote Patient Monitoring LPNs to provide clinical services to our partner health system and patients.
Empo Health's first product, the Empo Footprint, is an in-home imaging scale that helps doctors and patients monitor for early signs of diabetic foot ulcers. After running a successful pilot study with results that exceeded all expectations, the team is hard at work preparing the world-class device and associated Empo Remote Health Link service for launch in a few months. This is a hands-on role: you will monitor patient data and work with a supervising physician on the practice side, as well as an operations supervisor on the Empo side.
Your work will directly contribute to detecting the diabetic foot ulcers that impact millions of at-risk patients, potentially preventing amputations and saving lives. If you're passionate about remote care and helping prevent the worst outcomes for diabetic patients, then we'd love to hear from you!
The Job
This role will be a part-time contracted position with the opportunity to grow hours to near-full-time. LPNs will be contracted by Empo and managed by Empo, but will be assigned under the general supervision of patients' physicians to provide clinical services. The position will be fully-remote, and responsibilities will include:
  • Monitoring foot images and weight data collected by the Empo Footprint and displayed in the Empo Remote Health Link web portal daily. Escalating critical findings to the physicians and/or patients as necessary.
  • Conducting routine patient check-ins and adherence reminders, ensuring proper documentation is completed for each check-in. Check-ins will occur as frequently as once per month for a caseload of up to 50 patients initially.
  • Providing additional outreach to patients who have questions, experience changes in their health, or encounter issues with their Empo devices, ensuring timely resolution, support, and accurate documentation of all interactions.
  • Fielding questions from patients and delegating to other members of the Empo team as needed
  • Interacting with patients' physicians
You might be a good fit if you
  • Are accredited as a Licensed Practical Nurse in Virginia
  • Are based in the United States
  • Have experience with working with diabetic patients
  • Learn new clinical protocols quickly
  • Communicate well with both patients and providers
  • Have excellent English verbal and written communication skills
  • Are passionate about improving access to high quality healthcare
  • Are tech-savvy with strong proficiency in using various digital tools and software beyond Microsoft Office. You should be comfortable with tasks such as converting files (e.g., Word to PDF), using cloud-based software and online portals, downloading and installing apps, and uploading documents to web platforms.
  • Have an interest in learning new technologies
Even better if you
  • Have a compact license
  • Have experience working with diabetic foot complications
  • Have experience with remote patient monitoring or telehealth
  • Can communicate effectively verbally or in writing in other languages
  • Have clinical research / GCP experience
What We Offer
  • Remote-friendly working environment
Important Note
Promoting diversity of backgrounds is extremely important at Empo Health. Although we do our best to list everything we are looking for in a candidate, we may be missing skills and/or attributes that could make you a great fit for the role. If you think you might fit this role but don't perfectly match the description above, then please still apply! We would hate for both of us to miss out on a great opportunity.

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