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Patient Account Representative Jobs in Virginia (NOW HIRING)

Acadia Healthcare

Patient Account Representative

Galax, VA · On-site

$14 - $17.87/hr

Patient Account Representative Come join our team at the Life Center of Galax-Hillsville! We are looking for individuals who are passionate about behavioral health. If you are interested in growth ...

DH Technologies

Account Representative

Leesburg, VA · On-site

We're seeking an Account Representative. At DH Technologies our Inside Sales Account Representatives begin their career with extensive paid training so they can design customized, cost effective ...

Kimball Midwest

Account Representative

Harrisonburg, VA · On-site

$42K - $47K/yr

Account Representative (Hybrid) As an Account Representative, you will enter a two-year training program to gain sales experience, product knowledge and further develop skills needed to become a ...

Firstsource

$20 - $22/hr

Bilingual Account Representative - Full-Time (Spanish/English) Company: Firstsource Advantage Location: Amherst, NY Pay: $20.00-$22.00 per hour (Based on expereince) Start Date: Monday August 24th ...

Firstsource

$19 - $21/hr

Account Representative - Full-Time Company: Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour / $21.00 per hour for Bilingual in Spanish/English Start Date: Monday August 17th ...

colonialgroup

Account Representative

Roanoke, VA

Build Your Career, Impact Your Community, Join Our Colonial Family The Account Representative I (Acct Rep I) manages purchase orders of commodity and specialty chemicals, while communicating with ...

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Patient Account Representative information

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$11

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$28

How much do patient account representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient account representative in Virginia is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.64 per hour, depending on experience, location, and employer.

What is a patient account representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

How does a patient account representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What are the key skills and qualifications needed to thrive as a patient account representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.
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For Patient Account Representative jobs in Virginia, the most frequently searched job titles are:

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Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in Virginia as of July 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 74% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,167 per year, or $21.2 per hour.

Patient Account Representative

Eastern Virginia Medical School

Norfolk, VA • On-site

$36K/mo

Full-time

Re-posted 8 days ago

Job description

EVMS Medical Group at ODU is seeking a Patient Account Representative. This is a customer service representative position to handle/resolve patient issues and answer billing account questions. The representative is responsible for reaching out on the patient's behalf to the clinics for any department disputes. The daily responsibilities include taking inbound patient calls, placing outbound calls regarding balance on accounts, process credit card payments in EPIC, work all mail correspondence to include return mail, set up and monitor budget plans, process requests for itemized statements, and complete financial interviews.


  • Taking inbound patient calls
  • Placing outbound calls on balances on account
  • Research and process all mail correspondence
  • Process credit card payment in EPIC to patient accounts.

Minimum Qualifications and Skills:

  • Customer service experience, CPT/ICD10 knowledge, familiar with carrier explanation of benefits (EOB)

Preferred Qualifications:

  • One year experience in a medical office setting. High School Diploma or its equivalent.

US-VA-Norfolk

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