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Patient Account Representative Jobs in Virginia (NOW HIRING)

City of Norfolk, VA

Account Representative

Norfolk, VA · On-site

$45K - $52K/yr

Water Accounts Opening Date: 08/14/2026 Closing Date: 9/13/2026 11:59 PM Eastern Description The Department of Utilities is seeking qualified candidates for a Account Representative in our Water ...

Dover Corporation

Account Representative

Richmond, VA · On-site

Job Title: Account Representative Location: Richmond, VA What we're looking for: We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and ...

Firstsource

$19/hr

Digitial Account Representative - Full-Time Company: Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour Start Date: Monday September 21st Schedule: * Training: Monday to Friday, 8:30AM ...

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Patient Account Representative information

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$11

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How much do patient account representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient account representative in Virginia is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.64 per hour, depending on experience, location, and employer.

What is a patient account representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

How does a patient account representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What are the key skills and qualifications needed to thrive as a patient account representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What does a patient account representative do?

A patient account representative manages patients' billing and insurance information, processes payments, and resolves billing issues. They often use billing software and require strong communication skills to coordinate with patients and healthcare providers.
More about Patient Account Representative jobs

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Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in Virginia as of August 2026, with employment types broken down into 3% As Needed, 74% Full Time, 16% Part Time, and 7% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,167 per year, or $21.2 per hour.

Account Representative

Dover Corporation

Colonial Heights, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Determine customer product needs and configure products to provide quotations

  • Price quotations and orders, and reconcile pricing discrepancies

  • Liaise with Engineering to determine technical feasibility of new products and prepare customer bid packages

Dover Corporation rating

8.2

Company rating: 8.2 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Our Story:
Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title: Account Representative
Location: Richmond, VA
What we're looking for:
We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey.
What you'll be responsible for in this role:
  • Determine customer product needs
  • Configure products to provide quotations to customers /sales
  • Price quotations / orders and reconcile pricing discrepancies
  • Liaise with Engineering to determine technical feasibility of new products / configurations/ options
  • Prepare customer bid packages
  • Act as internal point of contact for account(s) incoming and outgoing funnel
  • Other duties that may be assigned

What are the basic qualifications?
  • Bachelor's Degree or 3 years' experience in account management/ inside sales

What are the preferred qualifications?
  • 2 years' experience OEM Mfg environment

To be a great fit for the role:
  • Understanding of Microsoft Office Programs (Outlook and Excel)
  • Customer focus - ability to keep needs of customer front of mind with every initiative
  • Diligence in adhering to standard processes
  • Excellent written and verbal communication
  • Superior organizational skills

How We Define Our Values and Why You Should Join Our Team:
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.
  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust

What's in it for you? (Comprehensive Benefit Package)
  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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