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Remote Patient Experience Manager Jobs in Florida

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

Description We are looking for a Guest Experience Manager to be an energetic and service-minded ... During evening hours and on weekends, as necessary, assist guests with remote check-in and ...

Home Physicians Group

RPM Specialist

Orlando, FL · Remote

... remote monitoring devices and helping providers proactively manage patient care. Key ... Medical office experience preferred. * Knowledge of medical terminology and medications. * Strong ...

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Remote Patient Experience Manager information

What does a remote patient experience manager do?

A Remote Patient Experience Manager is responsible for overseeing and improving the patient experience in healthcare organizations, but works remotely rather than on-site. They collect feedback, monitor patient satisfaction, coordinate with healthcare teams, and implement strategies to enhance service quality and patient engagement. Their goal is to ensure patients have positive interactions throughout their healthcare journey, even when working from a distance. This role often involves using digital tools and communication platforms to connect with patients and staff.

What are the key skills and qualifications needed to thrive as a remote patient experience manager, and why are they important?

To thrive as a Remote Patient Experience Manager, you need a background in healthcare administration, experience with patient relations, and often a bachelor's degree in healthcare or a related field. Familiarity with customer relationship management (CRM) platforms, telehealth systems, and patient feedback tools is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and addressing patient concerns remotely. These skills ensure positive patient experiences, effective virtual engagement, and high satisfaction in a digital healthcare environment.

How does a remote patient experience manager typically collaborate with other departments to improve patient satisfaction?

As a Remote Patient Experience Manager, you'll regularly coordinate with clinical teams, administrative staff, and IT departments to identify and resolve patient concerns. Your role often involves analyzing patient feedback, facilitating virtual meetings, and implementing cross-functional initiatives to enhance service quality. Strong communication and organizational skills are essential since you'll need to align diverse teams toward shared goals, even when working remotely. Effective collaboration ensures that patient needs are addressed promptly and consistently across all touchpoints.

What is the difference between Remote Patient Experience Manager vs Remote Patient Services Coordinator?

AspectRemote Patient Experience ManagerRemote Patient Services Coordinator
CredentialsHealthcare experience, patient relations skills, possibly certifications in patient experience or healthcare managementHealthcare background, customer service skills, often certifications in healthcare support or patient communication
Work EnvironmentRemote, healthcare organizations, patient-focused settingsRemote, healthcare providers, patient support teams
Employer & IndustryHospitals, clinics, healthcare systemsMedical offices, telehealth companies, healthcare providers
Search & Comparison IntentUnderstanding roles in patient experience management, career optionsCustomer support in healthcare, patient communication roles

The Remote Patient Experience Manager focuses on improving overall patient satisfaction and experience through strategic initiatives, while the Remote Patient Services Coordinator handles direct patient interactions, scheduling, and support. Both roles require healthcare knowledge and remote work skills but differ in scope and responsibilities.

What are popular job titles related to Remote Patient Experience Manager jobs in Florida?

For Remote Patient Experience Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Patient Experience Manager jobs in Florida look for?

The top searched job categories for Remote Patient Experience Manager jobs in Florida are:

What cities in Florida are hiring for Remote Patient Experience Manager jobs?

Cities in Florida with the most Remote Patient Experience Manager job openings:

Remote Patient Experience Manager jobs near you
Infographic showing various Remote Patient Experience Manager job openings in Florida as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution.

Remote Patient Financial Counselor

Colonial Management Group Careers

Maitland, FL • On-site, Remote

$17.50 - $23/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
Job Summary:
The National Patient Financial Counselor is responsible for assisting patients in navigating their health insurance options through both the Health Insurance Marketplace and Medicaid programs. This includes determining potential eligibility, supporting patients through the application process, guiding them in selecting a Marketplace Plan or Medicaid Managed Care Organization (MCO) without directing them toward a specific plan, and assisting with renewals/revalidations to help maintain continuous coverage.
The National Patient Financial Counselor also handles key patient financial responsibilities, including reconciling balance journals, processing verified patient reimbursement requests, and responding to patient and facility inquiries regarding balances.
The National Patient Financial Counselor must demonstrate exceptional patience, empathy, and professionalism while helping patients navigate sensitive financial and healthcare matters.
Essential Functions:
  • Assist patients with understanding and navigating the Health Insurance Marketplace and Medicaid application processes, including eligibility, enrollment, and renewals.
  • Provide education on Health Insurance Marketplace and Medicaid Managed Care Organization (MCO) options and support patients in making informed decisions.
  • Conduct patient interviews to collect necessary information for insurance and payment assistance programs.
  • Offer ongoing support post-enrollment to help maintain patient coverage.
  • Document patient interactions and maintain accurate records for reporting and compliance.
  • Communicate effectively and compassionately with patients, insurance companies, and internal teams.
  • Address patient balance inquiries, process refunds, reconcile accounts, and collaborate with clinics on account resolution.
  • Work closely with internal teams to ensure coordinated patient support and accurate financial management.
  • Perform special projects and other duties as needed. Assist with special projects by utilizing Excel/Google spreadsheets and communicate results.
  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Other duties as assigned by the management team.

Supervisory Responsibilities :
(Scope of the person's authority, including a list of jobs that report to this job)
None
Essential Qualifications:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Education/Licensure/Certification:
High school graduate or equivalent
Required Knowledge:
Minimum of 1 year of experience in customer service, with demonstrated skills in reading and interpreting balance journals, managing insurance accounts receivable, and assisting patients
with health coverage enrollment, including applications for the Health Insurance Marketplace or Medicaid..
Experience Required
2+ years experience in customer service, with demonstrated skills in reading and interpreting balance journals, managing insurance accounts receivable, and assisting patients with health
coverage enrollment, including applications for the Health Insurance Marketplace or Medicaid..
Skill and Ability:
Knowledge of insurance policies, CPT and ICD10, and payer requirements.
Excellent communication and interpersonal skills, with the ability to interact effectively with patients, payers, and clinical staff.
Detail-oriented with strong organizational and problem-solving skills.
Strong understanding of and ability to use software and systems, including but not limited to electronic medical record systems, Microsoft Office, and Google Docs/Sheets; daily use of laptop/computer for email, note taking, and other tasks required.
Prefer bilingual in English and Spanish
Job or State Requirements
HS diploma or equivalent

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