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Remote Patient Experience Manager Jobs in Seattle, WA

Market My Market

Client Experience Manager

Seattle, WA · On-site +1

$70K - $80K/yr

... about new-patient acquisition cost, or how a specialty medical practice navigates referral ... Remote work opportunity All emails will come from a @marketmymarket.com or @applytojob.com domain ...

Market My Market

Client Experience Manager

Seattle, WA · Remote

$70K - $80K/yr

... about new-patient acquisition cost, or how a specialty medical practice navigates referral ... Remote work opportunity All emails will come from a @marketmymarket.com or @applytojob.com domain ...

SalvoHealth

Bi-Lingual, LPN Care Coordinator

Seattle, WA · Remote

$25 - $26/hr

Coordinate with other clinical team members to provide an exceptional patient experience * Develop ... Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s

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Remote Patient Experience Manager information

See Seattle, WA salary details

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$45

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How much do remote patient experience manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote patient experience manager in Seattle, WA is $45.39, according to ZipRecruiter salary data. Most workers in this role earn between $26.83 and $58.56 per hour, depending on experience, location, and employer.

What does a remote patient experience manager do?

A Remote Patient Experience Manager is responsible for overseeing and improving the patient experience in healthcare organizations, but works remotely rather than on-site. They collect feedback, monitor patient satisfaction, coordinate with healthcare teams, and implement strategies to enhance service quality and patient engagement. Their goal is to ensure patients have positive interactions throughout their healthcare journey, even when working from a distance. This role often involves using digital tools and communication platforms to connect with patients and staff.

What are the key skills and qualifications needed to thrive as a remote patient experience manager, and why are they important?

To thrive as a Remote Patient Experience Manager, you need a background in healthcare administration, experience with patient relations, and often a bachelor's degree in healthcare or a related field. Familiarity with customer relationship management (CRM) platforms, telehealth systems, and patient feedback tools is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and addressing patient concerns remotely. These skills ensure positive patient experiences, effective virtual engagement, and high satisfaction in a digital healthcare environment.

How does a remote patient experience manager typically collaborate with other departments to improve patient satisfaction?

As a Remote Patient Experience Manager, you'll regularly coordinate with clinical teams, administrative staff, and IT departments to identify and resolve patient concerns. Your role often involves analyzing patient feedback, facilitating virtual meetings, and implementing cross-functional initiatives to enhance service quality. Strong communication and organizational skills are essential since you'll need to align diverse teams toward shared goals, even when working remotely. Effective collaboration ensures that patient needs are addressed promptly and consistently across all touchpoints.

What is the difference between Remote Patient Experience Manager vs Remote Patient Services Coordinator?

AspectRemote Patient Experience ManagerRemote Patient Services Coordinator
CredentialsHealthcare experience, patient relations skills, possibly certifications in patient experience or healthcare managementHealthcare background, customer service skills, often certifications in healthcare support or patient communication
Work EnvironmentRemote, healthcare organizations, patient-focused settingsRemote, healthcare providers, patient support teams
Employer & IndustryHospitals, clinics, healthcare systemsMedical offices, telehealth companies, healthcare providers
Search & Comparison IntentUnderstanding roles in patient experience management, career optionsCustomer support in healthcare, patient communication roles

The Remote Patient Experience Manager focuses on improving overall patient satisfaction and experience through strategic initiatives, while the Remote Patient Services Coordinator handles direct patient interactions, scheduling, and support. Both roles require healthcare knowledge and remote work skills but differ in scope and responsibilities.

What are popular job titles related to Remote Patient Experience Manager jobs in Seattle, WA?

For Remote Patient Experience Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote Patient Experience Manager jobs in Seattle, WA look for?

The top searched job categories for Remote Patient Experience Manager jobs in Seattle, WA are:

Remote Patient Experience Manager jobs near you

Client Experience Manager

Market My Market

Seattle, WA • On-site, Remote

$70K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Client Experience Manager
About Market My Market
Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.
Our Growth Story: In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.
About the Role
As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service businesses - primarily law firms, specialty medical practices, and dental practices focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience.
A week in this role looks like reviewing ranking changes and surface anything urgent to your SEO Managers, client strategy calls where you'll walk your clients through trends, GBP performance, content roadmap, and what's next fo their campaigns, monthly reporting prep with your CSA, renewal conversations and upsell positioning for clients hitting milestones as well as working alongside the team to find new opportunities to elevate the work we do day in and day out.
Career Growth Opportunities
Join our thriving Client Experience team, which has grown from just 2 team members to 20 in the past 5 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company.
Key Responsibilities
  • Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
  • Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
  • Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
  • Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
  • Portfolio Management: Oversee a portfolio of 30-40 clients, ensuring all deliverables are met and proactively addressing client concerns
  • Collaboration with CSAs: Work closely with CSAs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
  • Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results
  • Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
  • Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance
  • Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship
Requirements
  • 3+ years managing a portfolio of SEO clients at a digital marketing agency. You should be comfortable interpreting Google Search Console data, explaining ranking movement to a non-technical business owner, and discussing the trade-offs of a Google Business Profile category change with a client on a call.
  • Proven track record of managing client relationships and driving client retention
  • Experience with organic SEO strategy development and execution
  • Strong understanding of Google Business Profile optimization and local search marketing
  • Experience analyzing SEO performance data and communicating insights to clients
  • Knowledge of Legal, Dental or Medical industries. You understand how a personal injury firm thinks about caseload, how a dental practice thinks about new-patient acquisition cost, or how a specialty medical practice navigates referral relationships.
  • Excellent verbal and written communication skills
  • Ability to build trust and rapport with clients quickly
  • Problem-solving skills and ability to navigate challenging client conversations
  • Strong organizational skills to manage multiple accounts simultaneously
  • Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software
Team Achievements
Our Client Experience team has been instrumental in:
  • Maintaining a 90%+ client retention rate during our rapid growth phase
  • Successfully transitioning clients to expanded service packages, increasing average client value by 25%
  • Developing sophisticated onboarding processes that reduce time-to-value for new clients
  • Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients
Location
This position is fully remote and we are only hiring candidates located in the following states:
  • Alabama
  • California
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • North Carolina
  • New Jersey
  • Nevada
  • New York
  • Maryland
  • South Carolina
  • Texas
  • Washington
  • Virginia
Compensation & Benefits
  • $70,000 - $80,000 per year, salary based on experience
  • PTO: 2.25 weeks per year
  • Health insurance benefits
  • 401(k) plan (after 1 year of employment)
  • Remote work opportunity

All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams.
Our Core Values
  • Do What You Say
  • Be Honest and Transparent
  • Proactive, Not Reactive
  • Be Thought-Leading
  • Instill Trust Through Consistent Accountability
  • Always Do Better, Always Be Better
  • Do the Right Thing for Clients and MMM

Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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