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Remote Patient Experience Manager Jobs in Washington

Mosaic Pharmacy

Patient Enrollment Representative

Sterling, VA · Remote

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Patient Enrollment Representative (Remote) Fully Remote US Remote Patient Enrollment ... Prior experience with CRM systems and enrollment communications. * Pharmacy experience. * Bilingual ...

Inova Primary Care

Patient Service Representative 3

Falls Church, VA · On-site +1

$18.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

This position is eligible for remote/hybrid work for candidates residing in the following states ... Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

These are remote full-time roles, day shift with varying hours from 7:30 a.m. - 5:30 p.m. Monday ... Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

Vheda Health

Bilingual Clinical Support Specialist

Columbia, MD · On-site +1

$40K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Remote Clinical Support Specialist, you will receive real-time data through remote patient ... Experience in care coordination or case management roles. * Experience with HEDIS and/or NCQA ...

Sparks Group

Senior Manager, UX Strategy

West Mclean, VA · On-site +1

  • Medical

  • Life

  • Retirement

Senior Manager, UX Strategy Job Summary: Sparks Group is partnering with a premier technology and ... Knowledge of accessibility regulations and WCAG standards. ----- This job is Hybrid Remote. We ...

Ennoble Care

BHI Specialist (Hybrid)

Arlington, VA · On-site +1

$50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote patient monitoring, behavioral health management, and chronic care management, to ensure ... Ennoble Careis seeking an experienced Full-time BHI Specialist (Hybrid) to service our patients ...

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All JobsPatient Experience JobsRemote Patient Experience Manager JobsRemote Patient Experience Manager Jobs in Washington

Remote Patient Experience Manager information

What does a remote patient experience manager do?

A Remote Patient Experience Manager is responsible for overseeing and improving the patient experience in healthcare organizations, but works remotely rather than on-site. They collect feedback, monitor patient satisfaction, coordinate with healthcare teams, and implement strategies to enhance service quality and patient engagement. Their goal is to ensure patients have positive interactions throughout their healthcare journey, even when working from a distance. This role often involves using digital tools and communication platforms to connect with patients and staff.

How does a remote patient experience manager typically collaborate with other departments to improve patient satisfaction?

As a Remote Patient Experience Manager, you'll regularly coordinate with clinical teams, administrative staff, and IT departments to identify and resolve patient concerns. Your role often involves analyzing patient feedback, facilitating virtual meetings, and implementing cross-functional initiatives to enhance service quality. Strong communication and organizational skills are essential since you'll need to align diverse teams toward shared goals, even when working remotely. Effective collaboration ensures that patient needs are addressed promptly and consistently across all touchpoints.

What is the difference between Remote Patient Experience Manager vs Remote Patient Services Coordinator?

AspectRemote Patient Experience ManagerRemote Patient Services Coordinator
CredentialsHealthcare experience, patient relations skills, possibly certifications in patient experience or healthcare managementHealthcare background, customer service skills, often certifications in healthcare support or patient communication
Work EnvironmentRemote, healthcare organizations, patient-focused settingsRemote, healthcare providers, patient support teams
Employer & IndustryHospitals, clinics, healthcare systemsMedical offices, telehealth companies, healthcare providers
Search & Comparison IntentUnderstanding roles in patient experience management, career optionsCustomer support in healthcare, patient communication roles

The Remote Patient Experience Manager focuses on improving overall patient satisfaction and experience through strategic initiatives, while the Remote Patient Services Coordinator handles direct patient interactions, scheduling, and support. Both roles require healthcare knowledge and remote work skills but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote patient experience manager, and why are they important?

To thrive as a Remote Patient Experience Manager, you need a background in healthcare administration, experience with patient relations, and often a bachelor's degree in healthcare or a related field. Familiarity with customer relationship management (CRM) platforms, telehealth systems, and patient feedback tools is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and addressing patient concerns remotely. These skills ensure positive patient experiences, effective virtual engagement, and high satisfaction in a digital healthcare environment.

What are popular job titles related to Remote Patient Experience Manager jobs in Washington?

For Remote Patient Experience Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Patient Experience Manager jobs in Washington look for?

The top searched job categories for Remote Patient Experience Manager jobs in Washington are:

What cities in Washington are hiring for Remote Patient Experience Manager jobs?

Cities in Washington with the most Remote Patient Experience Manager job openings:

Remote Patient Experience Manager jobs near you
Infographic showing various Remote Patient Experience Manager job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Experience Manager (CXM)

Hirekeyz Inc

Herndon, VA • Remote

Contractor

Re-posted 16 days ago

Job description

Role: Customer Experience Manager (CXM)

Location: Local to Herndon, VA preferred but will accept remote candidates. If local to Herndon, resource must be onsite 4 days per week.

Duration: 12+ Months Contract

  • Candidates must be able to obtain MBI clearance

Job Description:
The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with cross‑functional teams to deliver high‑quality agency support before and after go‑live. Responsibilities include leading functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment. The role translates agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams, and assists with post‑go‑live stabilization and customer experience improvements.

Required Skills:

  • Hands-on experience with functional consulting or system implementation.
  • Experience in requirements gathering, system configuration, testing, integration coordination, and support.
  • Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client   recommendations.
  • Experience working with Federal or DoD clients.
  • Knowledge of system implementation principles, business process design, and functional testing.
  • Experience in Agile environments.
  • Experience with SAP Concur or travel and expense systems.
  • Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements.
  • Understanding of integration concepts, system or service design, and content or process management.

Clearance:

  • Candidates must be able to obtain MBI clearance