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Remote Knowledge Management Jobs in North Carolina

NetApp

Product Manager - Active IQ

Morrisville, NC · Remote

Familiarity with remote support tools and knowledge management systems. * Understanding of supportability engineering and self-service experiences. * Experience using customer feedback and support ...

Corvel

Knowledge Center Representative I

Charlotte, NC · Remote

$13.94 - $21.48/hr

This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Delivers friendly, efficient ... Attention to detail and time management skills EDUCATION & EXPERIENCE: * High School diploma or ...

AEG

Remote Broadcast Engineer

Concord, NC · On-site +1

Manage and validate critical audio, video, and data transmission paths between race venues ... Specific knowledge of RTS Intercom systems software, Evertz/Grass Valley or similar HD Video and ...

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Remote Knowledge Management information

What is a remote knowledge management?

A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.

What does a typical day look like for someone working in remote knowledge management?

A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.

What are the key skills and qualifications needed to thrive in remote knowledge management, and why are they important?

To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.

What are the most commonly searched types of Knowledge Management jobs in North Carolina?

The most popular types of Knowledge Management jobs in North Carolina are:

What job categories do people searching Remote Knowledge Management jobs in North Carolina look for?

The top searched job categories for Remote Knowledge Management jobs in North Carolina are:

What cities in North Carolina are hiring for Remote Knowledge Management jobs?

Cities in North Carolina with the most Remote Knowledge Management job openings:

Remote Knowledge Management jobs near you
Infographic showing various Remote Knowledge Management job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Product Manager - Active IQ

Morrisville, NC • Remote

NetApp
IT Services • 10K+ employees

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 499 rated business services

Great coworkers

Good employer

Respectful managers

Learn more about NetAppexternal

Full-time

Posted 17 days ago

Job description

Job Summary

About the Role

We're seeking an experienced Product Manager passionate about transforming the technical support experience through workflow automation, intelligent tooling, and deep operational empathy. This execution-focused role centers on making support engineers more effective, automating end-to-end support case workflows, and leveraging support data to continuously improve the customer and engineer experience. You'll own the tools, platforms, and processes that power our support organization ensuring supportability is built into everything we deliver.

Job Requirements
  • Understand technical support engineer workflows and identify improvement opportunities.
  • Drive evolution of remote support tools and support platforms.
  • Leverage AutoSupport, telemetry, and diagnostic data to improve proactive support and resolution speed.
  • Design and optimize support workflows, tooling, and data access.
  • Lead end-to-end workflow automation across support case management.
  • Define and track supportability metrics including MTTR, automation coverage, productivity, and adoption.
  • Partner with engineering to build products with strong diagnosability, logging, and supportability.
  • Promote a design-for-supportability mindset across teams.
  • Identify AI/ML opportunities for routing, diagnostics, root cause analysis, and knowledge retrieval.

Customer Experience

  • Understand customer journeys throughout the support lifecycle.
  • Translate support trends and customer feedback into product improvements.
  • Improve self-service, knowledge management, and support experiences.
  • Monitor customer metrics including CSAT, CES, NPS, and first-contact resolution.
  • Create closed-loop feedback processes between customers, support, and product teams.

Security & Compliance

  • Ensure support tools and data handling comply with security and privacy standards.
  • Partner with security and legal teams on governance and access controls.
  • Implement secure-by-default support tooling practices.

Agile Collaboration

  • Support agile squads delivering automation and customer experience initiatives.
  • Create user stories, requirements, and backlog priorities.
  • Partner with Product Owners and Scrum Masters to deliver incrementally.
  • Drive data-informed decision making and operational excellence.

Cross-Functional Leadership

  • Connect support operations, engineering, data, and customer experience teams.
  • Communicate insights and automation opportunities to leaders and stakeholders.
  • Align tooling strategy and platform investments across organizations.

Required Qualifications

  • 9-12 years of relevant experience with 8+ years in Product Management.
  • Experience supporting technical support or service organizations.
  • Proven success driving workflow automation and operational efficiency.
  • Experience managing support tools, platforms, or diagnostic applications.
  • Strong analytical and data-driven decision-making skills.
  • Experience with Jira, Confluence, agile practices, and backlog management.
  • Track record improving engineer productivity and customer satisfaction.

Preferred Qualifications

  • Experience with telemetry platforms and proactive support models.
  • Knowledge of AI-assisted diagnostics, intelligent routing, and automation.
  • Familiarity with remote support tools and knowledge management systems.
  • Understanding of supportability engineering and self-service experiences.
  • Experience using customer feedback and support KPIs to drive improvements
Education
  • Bachelor's degree in Technical Communication, English, Computer Science, Information Science, Engineering, or a related field, or equivalent experience.
NetApp logo

About NetApp

Sourced by ZipRecruiter

The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Sunnyvale, CA, US

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Pay

Hours and flexibility

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