Familiarity with remote support tools and knowledge management systems. * Understanding of supportability engineering and self-service experiences. * Experience using customer feedback and support ...
Familiarity with remote support tools and knowledge management systems. * Understanding of supportability engineering and self-service experiences. * Experience using customer feedback and support ...
Senior Remote Sensing Technician
Raleigh, NC · On-site +1
In depth knowledge of coordinate systems and projections. * Industry experience in power generation ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Senior Remote Sensing Technician
Raleigh, NC · On-site +1
In depth knowledge of coordinate systems and projections. * Industry experience in power generation ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
In depth knowledge of coordinate systems and projections. * Industry experience in power generation ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
In depth knowledge of coordinate systems and projections. * Industry experience in power generation ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
The job is 100% remote; the duration is 6 months with a possibility of extension. Background ... Oversees knowledge management activities of the delivery team using knowledge server or comparable ...
Quick apply
The job is 100% remote; the duration is 6 months with a possibility of extension. Background ... Oversees knowledge management activities of the delivery team using knowledge server or comparable ...
Technical Customer Support Team Lead
Raleigh, NC · On-site +1
Familiarity with AI-powered support tools, knowledge management, and proactive support strategies ... Flexible PTO and remote-first work environment * Professional development and leadership training
New
Technical Customer Support Team Lead
Raleigh, NC · On-site +1
Familiarity with AI-powered support tools, knowledge management, and proactive support strategies ... Flexible PTO and remote-first work environment * Professional development and leadership training
New
SAS Project Manager
Raleigh, NC · Remote
Remote in US Technical Skills: PMP Certified, NOT PM's that have managed networking\hardware ... Oversees knowledge management activities of the delivery team using knowledge server or comparable ...
Quick apply
SAS Project Manager
Raleigh, NC · Remote
Remote in US Technical Skills: PMP Certified, NOT PM's that have managed networking\hardware ... Oversees knowledge management activities of the delivery team using knowledge server or comparable ...
... management of their health through continuous care programs like Remote Patient Monitoring and ... Proficient knowledge, skill, and interest in basic computer skills * Proficient in problem solving ...
... management of their health through continuous care programs like Remote Patient Monitoring and ... Proficient knowledge, skill, and interest in basic computer skills * Proficient in problem solving ...
... management of their health through continuous care programs like Remote Patient Monitoring and ... Proficient knowledge, skill, and interest in basic computer skills * Proficient in problem solving ...
... management of their health through continuous care programs like Remote Patient Monitoring and ... Proficient knowledge, skill, and interest in basic computer skills * Proficient in problem solving ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position can be a hybrid position in any ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position can be a hybrid position in any ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Support project management and Agile/Kanban workflows What We're Looking For: * Bachelor's Degree ... Strong knowledge of modern EMRs and healthcare integrations * Microsoft Office proficiency
Quick apply
Support project management and Agile/Kanban workflows What We're Looking For: * Bachelor's Degree ... Strong knowledge of modern EMRs and healthcare integrations * Microsoft Office proficiency
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
Remote Insurance Advisor (Work from home)
Raleigh, NC · Remote
$80K - $120K/yr
We are seeking a results-driven Remote Sales Manager to lead and develop a small, high-performing ... knowledge and selling skills. * Support complex client consultations as needed and maintain high ...
Quick apply
Remote Insurance Advisor (Work from home)
Raleigh, NC · Remote
$80K - $120K/yr
We are seeking a results-driven Remote Sales Manager to lead and develop a small, high-performing ... knowledge and selling skills. * Support complex client consultations as needed and maintain high ...
Remote Inside Sales Representative
Raleigh, NC · On-site +1
Build and manage a pipeline of opportunities using CRM tools * Follow up consistently to nurture ... Passion for fitness or knowledge of gym equipment is a bonus What We Offer * Competitive base pay ...
Remote Inside Sales Representative
Raleigh, NC · On-site +1
Build and manage a pipeline of opportunities using CRM tools * Follow up consistently to nurture ... Passion for fitness or knowledge of gym equipment is a bonus What We Offer * Competitive base pay ...
Remote Knowledge Management information
See Durham, NC salary details
$33.1K is the 25th percentile. Wages below this are outliers.
$27.1K - $34.7K
32% of jobs
$34.7K - $42.4K
2% of jobs
$42.4K - $50.1K
11% of jobs
The median wage is $52.1K / yr.
$50.1K - $57.8K
22% of jobs
$57.8K - $65.5K
5% of jobs
$71.7K is the 75th percentile. Wages above this are outliers.
$65.5K - $73.2K
4% of jobs
$73.2K - $80.9K
4% of jobs
$80.9K - $88.5K
5% of jobs
$88.5K - $96.2K
6% of jobs
$96.2K - $103.9K
6% of jobs
$103.9K - $111.6K
2% of jobs
$27.1K
$59.4K
$111.6K
How much do remote knowledge management jobs pay per year?
As of Aug 27, 2026, the average yearly pay for remote knowledge management in Durham, NC is $59,355.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,400.00 and $81,200.00 per year, depending on experience, location, and employer.
What is a remote knowledge management?
A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.
What does a typical day look like for someone working in remote knowledge management?
A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.
What are the key skills and qualifications needed to thrive in remote knowledge management, and why are they important?
To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.
What are popular job titles related to Remote Knowledge Management jobs in Durham, NC?
For Remote Knowledge Management jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Management jobs in Durham, NC look for?
The top searched job categories for Remote Knowledge Management jobs in Durham, NC are:
What cities near Durham, NC are hiring for Remote Knowledge Management jobs?
Cities near Durham, NC with the most Remote Knowledge Management job openings:
Product Manager - Active IQ
Morrisville, NC • Remote
NetApp •
IT Services • 10K+ employees10,000+ employees
9.4
Based on 5 frontline employees who took The Breakroom Quiz
2nd of 496 rated business services
Great coworkers
Good employer
Respectful managers
Full-time
Posted 12 days ago
Job description
Job Summary
About the Role
We're seeking an experienced Product Manager passionate about transforming the technical support experience through workflow automation, intelligent tooling, and deep operational empathy. This execution-focused role centers on making support engineers more effective, automating end-to-end support case workflows, and leveraging support data to continuously improve the customer and engineer experience. You'll own the tools, platforms, and processes that power our support organization ensuring supportability is built into everything we deliver.
Job Requirements
- Understand technical support engineer workflows and identify improvement opportunities.
- Drive evolution of remote support tools and support platforms.
- Leverage AutoSupport, telemetry, and diagnostic data to improve proactive support and resolution speed.
- Design and optimize support workflows, tooling, and data access.
- Lead end-to-end workflow automation across support case management.
- Define and track supportability metrics including MTTR, automation coverage, productivity, and adoption.
- Partner with engineering to build products with strong diagnosability, logging, and supportability.
- Promote a design-for-supportability mindset across teams.
- Identify AI/ML opportunities for routing, diagnostics, root cause analysis, and knowledge retrieval.
Customer Experience
- Understand customer journeys throughout the support lifecycle.
- Translate support trends and customer feedback into product improvements.
- Improve self-service, knowledge management, and support experiences.
- Monitor customer metrics including CSAT, CES, NPS, and first-contact resolution.
- Create closed-loop feedback processes between customers, support, and product teams.
Security & Compliance
- Ensure support tools and data handling comply with security and privacy standards.
- Partner with security and legal teams on governance and access controls.
- Implement secure-by-default support tooling practices.
Agile Collaboration
- Support agile squads delivering automation and customer experience initiatives.
- Create user stories, requirements, and backlog priorities.
- Partner with Product Owners and Scrum Masters to deliver incrementally.
- Drive data-informed decision making and operational excellence.
Cross-Functional Leadership
- Connect support operations, engineering, data, and customer experience teams.
- Communicate insights and automation opportunities to leaders and stakeholders.
- Align tooling strategy and platform investments across organizations.
Required Qualifications
- 9-12 years of relevant experience with 8+ years in Product Management.
- Experience supporting technical support or service organizations.
- Proven success driving workflow automation and operational efficiency.
- Experience managing support tools, platforms, or diagnostic applications.
- Strong analytical and data-driven decision-making skills.
- Experience with Jira, Confluence, agile practices, and backlog management.
- Track record improving engineer productivity and customer satisfaction.
Preferred Qualifications
- Experience with telemetry platforms and proactive support models.
- Knowledge of AI-assisted diagnostics, intelligent routing, and automation.
- Familiarity with remote support tools and knowledge management systems.
- Understanding of supportability engineering and self-service experiences.
- Experience using customer feedback and support KPIs to drive improvements
Education
- Bachelor's degree in Technical Communication, English, Computer Science, Information Science, Engineering, or a related field, or equivalent experience.
About NetApp
Sourced by ZipRecruiter
The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Sunnyvale, CA, US
