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Remote It Support Jobs (NOW HIRING)

FiscalNote

IT Support Lead

Charleston, WV · Remote

$80K - $95K/yr

About the Position The IT Support Lead reports to the VP, Information Security and will oversee the day-to-day delivery of L1/L2 IT support operations at FiscalNote. This role provides direct ...

T3 Services Group

IT Support Specialist (Remote)

Denver, CO · Remote

$70K - $80K/yr

Our teams rely on strong systems, technology, and support to keep operations running efficiently, and our IT team plays a critical role in powering the people and platforms behind our success. At T3 ...

New

FiscalNote

IT Support Lead

$80K - $95K/yr

About the Position The IT Support Lead reports to the VP, Information Security and will oversee the day-to-day delivery of L1/L2 IT support operations at FiscalNote. This role provides direct ...

Underdog

IT Support Engineer

OR · Remote

$90K - $120K/yr

Who you are * 2-4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first or distributed environment. * Extensive experience in administering ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

Job Title Corporate IT Support Specialist Role Overview The Corporate IT Support Specialist provides technical support to corporate employees, executives, and business teams across office and remote ...

Segal McCambridge

IT Support Specialist

Chicago, IL · On-site +1

This role is primarily remote, with one day per week in our Chicago office (or as needed) and is ... or IT support experience * Strong experience supporting: * Windows 10/11 * Microsoft 365 ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site +1

Reporting directly to the IT Manager, you will be responsible for ensuring seamless technology ... Technical Support (On-Campus & Remote) * Provide Tier 1 and Tier 2 technical support for laptops ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site +1

Technical Support (On-Campus & Remote) * Provide Tier 1 and Tier 2 technical support for laptops ... Associate or bachelor's degree in information technology, Computer Science, or a related field (or ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltime IT Application Support Specialist will be responsible for investigating and troubleshooting ...

VisibleThread

IT Support Engineer

VisibleThread is seeking a highly motivated and experienced IT Support Contractor to focus on the ... Fully remote working * Monthly "all hands" and other team-building events * Competitive annual ...

ACT Power Services

Reliable internet access is required on remote days. Duties/Responsibilities: * Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system * Diagnose and ...

Teleflex

Manager, Global IT Support

Templeton, MA · On-site +1

... remote support concepts • Change management • Experience and considerable technical knowledge in a cross-cultural, multinational environment • Exemplary IT Support management skills • ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Mesa, AZ · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Sugar Land, TX · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

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Remote It Support information

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How much do remote it support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

More about Remote It Support jobs
What cities are hiring for Remote It Support jobs? Cities with the most Remote It Support job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most Remote It Support jobs? States with the most job openings for Remote It Support jobs include:
What job categories do people searching Remote It Support jobs look for? The top searched job categories for Remote It Support jobs are:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in the United States as of May 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
IT Support Lead

IT Support Lead

FiscalNote

Charleston, WV • Remote

$80K - $95K/yr

Full-time

Posted 11 days ago

Job description

About the Position

The IT Support Lead reports to the VP, Information Security and will oversee the day-to-day delivery of L1/L2 IT support operations at FiscalNote. This role provides direct leadership and coaching to two IT Support Engineers, ensuring effective ticket resolution, excellent customer service, and strong process adherence. While remaining a senior escalation point for complex issues, the Support Lead's primary responsibility is to manage the support function at the operational level, enabling IT leadership to focus on strategic initiatives.

About the Team 

The FiscalNote IT team supports all employee technology needs worldwide, including collaboration platforms, email, identity, and productivity systems. As a modern technology organization, we leverage tools that meet strict security standards while delivering a great user experience. The IT Support Lead plays a key role in ensuring consistent, reliable, and efficient front-line support.

 
About You 
You are a proven IT support professional who thrives in people leadership and operational management. You can balance workload prioritization, staff development, and customer service metrics, while remaining technically capable of stepping in on challenging issues. You value structure, accountability, and continuous improvement at the team level.
 
The salary range for the role is $80,000 - 95,000 per year.
 
#LI-HR1
What To Expect In This Position
  • Provide daily leadership, coaching, and performance management for two IT Support Engineers
  • Manage the IT support queue, prioritizing and assigning requests to meet SLA commitments
  • Act as a senior escalation point for complex or critical IT support incidents
  • Maintain IT asset lifecycle management (inventory, procurement, deployment, decommissioning)
  • Drive improvements in IT documentation, knowledge base, and training materials
  • Partner with IT leadership on execution of process improvements, automation rollouts, and service enhancements (without owning strategic design)
  • Ensure smooth and consistent employee onboarding/offboarding experiences
  • Research and recommend new tools and practices; support implementation led by IT leadership
  • Support core IT systems including but not limited to, FiscalNote's collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
  • Participate in the IT support escalation rotation as needed
  • Leverage AI tools to automate repetitive IT workflows, including ticket triage, routing, and status updates within FreshService
  • Champion the use of AI-assisted documentation to maintain an accurate, up-to-date knowledge base with minimal manual overhead
  • Support the team's responsible use of Claude and other approved AI tools for drafting runbooks, SOPs, and internal communications
What Sets You Apart
  • 5+ years of IT Service Desk / Support experience with at least 1–2 years in a team lead, supervisor, or managing role
  • Strong leadership skills with the ability to delegate, coach, and hold team members accountable
  • Expert troubleshooting across macOS and Windows environments
  • Advanced knowledge of Google Workspace, Microsoft 365, and enterprise collaboration tools
  • Hands-on experience with Okta, Jamf, Intune, and enterprise ITSM platforms (FreshService preferred)
  • Strong networking knowledge (switches, routers, firewalls, Wi-Fi, VPNs)
  • Excellent written and verbal communication skills
  • Experience working within compliance frameworks such as SOC 2 / SOX, with focus on adhering to established IT controls and processes
  • Highly organized with proven ability to manage competing priorities
  • Familiarity with AI-assisted IT operations tools (e.g., AI ticket summarization, predictive routing, or chatbot-based Tier 0 deflection)
  • Exposure to prompt engineering or workflow automation using LLM-based tools in an IT or enterprise support context
  • Experience evaluating AI tools against SOC 2 / security requirements prior to deployment
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! 
When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!
 
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.
 
About FiscalNote 
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.
 
Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.
 
At FiscalNote, We Lead with Values
Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family 
 
Company Benefits
FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.
 
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.
 
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.