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Fujifilm

Dir of US Govt Affairs-Federal

$130K - $228K/yr

This senior-level position will oversee federal government relations efforts across all US ... This role reports to the Head of Government Affairs and operates in a remote capacity while ...

Fujifilm

Dir of US Govt Affairs-Federal

$130K - $228K/yr

This senior-level position will oversee federal government relations efforts across all US ... This role reports to the Head of Government Affairs and operates in a remote capacity while ...

Raymond

Federal Project Manager

Conyers, GA · On-site +1

Atlanta, GA / Savannah, GA (Hybrid/Remote options available) About Raymond: Raymond is a ... We operate in a variety of market sectors (federal government, department of defense, higher ...

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How much do remote federal government jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote federal government in the United States is $32.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.77 and $34.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Federal Government position, and why are they important?

To thrive in a Remote Federal Government role, you need strong organizational abilities, attention to detail, and a solid understanding of federal regulations, often supported by relevant degrees or prior government experience. Familiarity with government software systems such as USAJOBS, secure communication platforms, and compliance management tools is typically required. Excellent written communication, self-motivation, and problem-solving skills help individuals excel when working remotely with minimal supervision. These skills ensure the ability to manage sensitive information, achieve productivity standards, and maintain compliance with federal protocols while working off-site.

What are the biggest challenges of working remotely in a federal government position?

One of the main challenges of a remote federal government job is maintaining clear and consistent communication with your team and supervisors, as many assignments involve cross-departmental collaboration. Security and data privacy are also critical, so you'll need to follow strict protocols for handling sensitive information. Adapting to government-approved remote work technologies and staying proactive about project deadlines are essential for success. With the right organizational strategies and a commitment to ongoing communication, you can effectively navigate these challenges and contribute meaningfully to your agency's mission.

What is a Remote Federal Government job?

A Remote Federal Government job is a position with a U.S. federal agency that allows employees to work from home or another off-site location instead of a traditional office. These roles span various fields, including IT, finance, project management, and customer support. Remote federal jobs provide the same benefits as in-office government positions, such as healthcare, retirement plans, and job stability. However, employees must meet security requirements and may need to attend occasional in-person meetings or travel as required.

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Remote Federal Government jobs near you
Customer Success Team (CST) - Federal Government Team

Customer Success Team (CST) - Federal Government Team

Safeware, Inc

Lanham, MD • Remote

Full-time

Posted 16 hours ago

Job description

Customer Success Team (CST) – Federal Government Team 

Job Description 

Safeware, Inc. is seeking a Customer Success Team Member (CST) to support our Federal Government Sales team. This role combines core CST responsibilities with specialized support for federal sales operations, including bid management, contract compliance, and government procurement processes. 

The CST serves as a critical link between customers, vendors, contracts, and the sales team—ensuring timely, accurate, and compliant execution of orders and bids within the federal space. This is a Remote position. 


Key Responsibilities 

Customer Support & Order Management 

  • Respond to inbound customer inquiries via phone and email regarding product availability, pricing, order status, tracking, and lead times. 

  • Process customer orders and maintain accurate records in Epicor Prophet 21. 

  • Track and manage orders from quote to delivery, ensuring timely updates and resolution of issues. 

  • Provide freight estimates, rush requests, and coordinate solutions to meet required delivery timelines. 

  • Source products through existing and new vendors to meet customer needs. 

Federal Sales & Bid Support 

  • Support the Federal Sales team with new bid opportunities and assist in preparing and submitting pricing quotes. 

  • Search for and monitor opportunities across federal bidding platforms such as GSA eBuy, SAM.gov, Unison, and other bid boards. 

  • Assist in managing sales accounts, including prime vendors and end users within the Department of Defense and other federal agencies. 

  • Collaborate with the Contracts team to review solicitations, terms and conditions, and required documentation to ensure compliance. 

  • Work with Vendor Relations to obtain DORs (Dealer of Record), special pricing, and other vendor communications. 

Contracts & Compliance 

  • Learn and apply knowledge of federal contract vehicles to ensure sales align with appropriate agreements. 

  • Ensure all transactions comply with federal regulations, including TAA (Trade Agreements Act) and Berry Amendment requirements. 

  • Understand and adhere to requirements for handling sensitive government security information. 

  • Support internal teams and customers in understanding contract terms and proper usage. 

General CST Responsibilities 

  • Maintain detailed records of customer interactions, transactions, and resolutions. 

  • Identify customer needs and provide solutions to ensure high levels of satisfaction. 

  • Communicate effectively with internal teams and escalate issues as needed. 

  • Assist with inventory processes and other operational tasks as required. 

  • Continuously build knowledge of Safeware products, vendors, and federal procurement processes. 

Qualifications 

  • High School diploma or GED required; additional education preferred 

  • 1+ year of customer service experience in a fast-paced environment (distribution experience preferred) 

  • Strong attention to detail, especially in compliance-driven environments 

  • Ability to manage multiple priorities and meet deadlines 

  • Excellent written, verbal, and interpersonal communication skills 

  • Proficiency in Microsoft Office (Word, Excel, Outlook) 

  • Ability to work both independently and collaboratively 

Preferred (Can Be Developed Over Time) 

  • Experience with federal procurement platforms (GSA eBuy, SAM.gov, Unison) 

  • Familiarity with government contracts and compliance requirements 

  • Understanding of federal sales cycles and bid processes 

What Success Looks Like 

  • Timely and accurate quote and order processing 

  • Strong support of federal bid opportunities and compliance requirements 

  • High customer satisfaction through proactive communication and problem-solving 

  • Effective collaboration with Sales, Contracts, and Vendor Relations teams 

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