Relocation Counselor Jobs (NOW HIRING)

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 23 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose 

JCB is seeking an experienced Relocation Specialist in San Antonio, Texas to support and manage the full lifecycle of employee relocations. This role supports employee relocations to San Antonio, TX and Savannah, GA by delivering a smooth transition experience through culturally competent assistance, strong customer service, and cross-team collaboration, helping employees successfully integrate into the community while supporting JCB’s workforce and business objectives.  

Position Type 

Full Time, Exempt  

Major Tasks, Responsibilities & Key Accountabilities 

Country Introduction & Cultural Integration

• Deliver tailored U.S. orientation addressing culture norms, workplace expectations, communication styles and essential practical information.
• Provide San Antonio, Texas and Savannah, Georgia cultural immersion guides, including regional customs, social environment, cost of living, and community resources.
• Facilitate cultural orientation sessions to support smooth integration into U.S. corporate and community environments.
• Serve as a U.S. culture specialist advising employees and families on adaptation challenges, cross-cultural communication, and expectations to ensure a smooth transition.

Pre-Onboarding Program Management

• Design and manage a comprehensive pre-onboarding journey for domestic and international relocatees.
• Provide pre-arrival resources including timelines, housing options, school details, local services, and a 30-day expectation guide.
• Coordinate immigration, visa, and legal compliance steps prior to start date to ensure a fully prepared transition.
• Conduct readiness assessments to anticipate family needs, accessibility requirements, or specialized support.

Holistic Relocation Support

• Manage holistic relocation for domestic and international hires moving to San Antonio, Texas and Savannah, Georgia, delivering a consistent, quality experience.
• Oversee logistics such as temporary housing, permanent housing search, transportation arrangements, and shipment of goods.
• Serve as main contact for addressing concerns, guiding decisions and escalating issues.

Onboarding Readiness & Transition Success

• Ensure seamless Day 1 readiness by partnering with HR, IT, hiring managers, and facilities teams.
• Confirm employee has equipment, system access, HR documents, and workspace setup to successfully begin their roles. 
• Collaborate with managers to align onboarding expectations and early support structures for relocated talent.

Relocation Documentation, Resources & Policy Management

• Develop and continuously improve relocation guides, community information packets, cultural orientation documents, and policy interpretation tools.
• Maintain updated resources reflecting housing market shifts, community developments, school district changes, and vendor performance.
• Ensure all relocation programs adhere to company policies, legal requirements, and industry best practices.

Immigration & International Mobility Coordination

• Partner with immigration counsel to manage visa processing, compliance requirements, work authorization timelines, and proactive risk mitigation. 
• Assist international hires with locating government offices, scheduling required appointments, and understanding immigration related obligations throughout their assignment or employment period.

Vendor & Third-party Relocation Partner Management

• Manage relationships with relocation vendors to ensure services meet company standards and employee needs.
• Lead structured performance evaluations, feedback reviews, and vendor scorecards.
• Conduct systematic negotiations with relocation partners to enhance cost efficiency, improve benefit offerings, and strengthen future relocation packages.

Experience Surveys & Program Evaluation

• Create and maintain survey at key stages to measure satisfaction and identify gaps.
• Conduct structured follow-up conversations with relocatees to validate survey themes and identify improvement opportunities. 
• Report feedback trends to HR Leadership to make recommendations on enhancements to services.

Continuous Improvement & Operational Optimization

• Standardize methods to streamline HR processes by creating clear workflows, checklists, communication templates, and timelines.
• Drive innovation in relocation process, with digital and self-service tools to ensure a consistent, future ready employee experience.

Cross Functional Collaboration & Compliance

• Partner with HR, Finance, Legal, People Operations, Talent Acquisition, and Corporate Services to ensure alignment with corporate strategy and compliance with relevant policy and regulatory frameworks.
• Support financial processes such as relocation allowance approvals, expense reimbursement oversight, and compliance auditing. 
• Provide subject matter expertise for relocation policy updates, global mobility strategy discussions, and workforce planning initiatives.

Minimum Qualifications  

• 3 years of experience in relocation management, global mobility, or a related discipline. 
• 3 years of experience in project management preferred.
• Strong negotiation skills.
• Self-starter mentality required.

• Strong understanding of relocation policies, practices, tax implications, and immigration considerations. 

• Proven ability to manage multiple relocation cases in a rapid environment. 

• Strong analytical and problem-solving skills. 

• Excellent written and verbal communication skills with the ability to support employees at all levels of the organization. 

Preferred Qualifications 

• Experience with relocation management platforms or software. 

• Professional certifications such as GMS or CRP. 

• Understanding of cross-cultural training and strategies that support employee adjustment. 

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.