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Benefits Counselor Jobs (NOW HIRING)

Monarch NC

Benefits Counselor

Albemarle, NC

$18/hr

The Benefits Counselor will work with IPS Team Leads and the Director of Operations for IPS Services to provide ongoing benefits counseling for those individuals identified as being in need of this ...

Monarch

Benefits Counselor

Albemarle, NC · On-site

$18/hr

The Benefits Counselor will work with IPS Team Leads and the Director of Operations for IPS Services to provide ongoing benefits counseling for those individuals identified as being in need of this ...

Gallagher

Employee Benefits Counselor

Houston, TX

The Employee Benefits Counselor provides personalized enrollment assistance to employees through the benefits enrollment call center or in a face-to face environment. This role is responsible for ...

Mountain Region Support

$18.97 - $32.19/hr

This HBA/Financial Counselor position is accountable for making decisions supported by policy based ... After the verification of benefits and authorization, HBA/FC populates price estimate tool to ...

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Benefits Counselor information

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How much do benefits counselor jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for benefits counselor in the United States is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Benefits Counselor vs Benefits Specialist?

AspectBenefits CounselorBenefits Specialist
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; certifications like Certified Benefits Counselor (CBC) are commonUsually requires a bachelor's degree in human resources, social sciences, or related field; certifications like Certified Employee Benefits Specialist (CEBS) are advantageous
Work EnvironmentOften works directly with clients in community agencies, healthcare settings, or government programsPrimarily works within HR departments, insurance companies, or corporate settings
Employer & IndustryNonprofit organizations, government agencies, healthcare providersCorporations, insurance firms, HR consulting firms

Benefits Counselors focus on assisting individuals with understanding and accessing benefits programs, often working directly with clients. Benefits Specialists typically handle the administration and management of employee benefits within organizations. While both roles require knowledge of benefits systems and certifications, their work environments and client interactions differ.

What is a Benefits Counselor?

A Benefits Counselor is a professional who helps individuals understand and navigate their employee benefits, such as health insurance, retirement plans, and other workplace perks. They provide guidance on choosing the best benefit options, explain coverage details, and assist with enrollment or claims processes. Benefits Counselors often work for employers, insurance companies, or independent agencies, ensuring employees make informed decisions about their benefits packages. They may also answer questions about eligibility, changes in coverage, and help resolve any issues related to benefits.

Do you need a degree to be a benefits advisor?

Benefits counselors typically do not require a college degree, but having a high school diploma or equivalent is usually necessary. Relevant skills such as knowledge of benefits programs, communication, and customer service are important, and some employers may prefer or require certifications or training in benefits administration.

How to become a benefits counselor?

To become a benefits counselor, typically one needs a high school diploma or equivalent, with some roles requiring a bachelor's degree in social work, psychology, or a related field. Relevant skills include strong communication, knowledge of benefits programs, and sometimes certification or training in benefits administration or counseling. Gaining experience through internships or entry-level positions can also be helpful for career advancement.

How does a Benefits Counselor typically collaborate with HR teams and employees during open enrollment periods?

During open enrollment, Benefits Counselors work closely with HR teams to ensure employees have the information and support they need to make informed decisions about their benefits. They often conduct informational sessions, answer individual questions, and help employees understand the details of various health, retirement, and supplemental benefit plans. Counselors also assist in resolving any issues or concerns that arise and help facilitate the enrollment process, ensuring compliance with company policies and legal requirements.

What does a benefits counselor do?

A benefits counselor helps individuals understand and navigate available social, health, and insurance benefits. They assess clients' needs, explain eligibility requirements, and assist with applications, often working in government agencies or healthcare settings. Strong communication skills and knowledge of benefit programs are essential for this role.

Which type of counselor gets paid most?

In the counseling field, mental health counselors and substance abuse counselors tend to have higher average salaries compared to other counseling roles. Factors such as advanced certifications, experience, and working in private practice or specialized settings can also influence earning potential for counselors.

What Is a Benefits Counselor?

A benefits counselor manages the employee benefits program within a company or organization. As a benefits counselor, your job duties may include designing and administering the program to ensure employee and company needs are met, as well as educating and assisting employees in benefits enrollment activities. The career requires a thorough understanding of health care benefits, including medical, dental, and life insurance, as well as knowledge of relevant regulations and legislation. Depending on the work environment, benefits counselors may also need to be familiar with other incentives like 401(k), pensions, and stock ownership. Additional qualifications include a bachelor’s degree in a related field like human resources or business administration, strong communication skills, and relevant work experience.

What are the key skills and qualifications needed to thrive as a Benefits Counselor, and why are they important?

To thrive as a Benefits Counselor, you need a solid understanding of employee benefits programs, insurance products, and relevant regulations, typically supported by a bachelor’s degree in human resources or a related field. Familiarity with HRIS platforms, benefits administration systems, and sometimes state insurance licensing is important for managing and communicating plan details. Strong interpersonal skills, active listening, and clear communication help build trust with clients and explain complex information effectively. These skills ensure accurate benefits guidance, regulatory compliance, and a positive experience for employees navigating their benefits options.
More about Benefits Counselor jobs
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What are the most commonly searched types of Benefits Counselor jobs? The most popular types of Benefits Counselor jobs are:
Who are the top companies hiring for Benefits Counselor jobs? The top employers for Benefits Counselor jobs are:
What states have the most Benefits Counselor jobs? States with the most job openings for Benefits Counselor jobs include:
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What are popular job titles related to Benefits Counselor jobs? For Benefits Counselor jobs, the most frequently searched job titles are:
Benefits Counselor jobs near you
Infographic showing various Benefits Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,923 per year, or $23 per hour.

Benefits Counselor

Monarch NC

Albemarle, NC

$18/hr

Full-time

Medical, Life, Retirement

Re-posted 11 hours ago

Job description

Scheduled Weekly Hours:

40

Schedule:

Monday - Friday (8:00am - 5:00pm)

Pay Range Minimum:

$18.00

Education We're Looking for:

High School Diploma (Required)

Certifications We're Looking For:

Certified Work Incentives Counselor (CWIC) obtained within 6 months of hire date - Social Security Administration, Credentialed Work Incentives Planner-Credentialed (WIP-C CWIP) obtained within 6 months of hire date - Social Security Administration, Drivers License (Valid) - USA

Experience We're Looking For:

Additional Details:

Must have one of the following certifications within 6 months of hire:

  • Certified Work Incentives Counselor (CWIC)
  • Credentialed Work Incentives Planner-Credentialed (WIP-C/CWIP)

Job Description Summary:

This position has been developed to support individuals served by IPS teams. The Benefits Counselor will work with IPS Team Leads and the Director of Operations for IPS Services to provide ongoing benefits counseling for those individuals identified as being in need of this service. The Benefits Counselor will complete documentation, to include a completed Work Incentives Benefits Analaysis Report, as well as a service note written for each date of service.

What You'll Do:

1. Possess a thorough understanding of ALL eligibility requirements (including local requirements), processes, & rules for all types of benefits, including SSA, SSI, State of NC, Housing, etc.

2. Possess the ability to complete basic benefits calculations.

3. Have basic knowledge of work incentives (how they work, how they are calculated, etc.).

4. Understand how to access work incentives (for example, 1916b, Subsidies, IRWEs, PASS, etc.).

5. Support the individual to develop a better understanding in regard to the questions and concerns he/she has around his/her benefits and working.As appropriate, help the individual develop a plan to maximize his/her earning potential, report his/her earnings, and navigate the benefit systems he/she is involved in or seeks to gain involvement in.

6. As appropriate, provide the individual a report explaining the results of the WIBAS services generated analysis.

7. As appropriate, provide a written report to the individual regarding any changes to his/her entitlements.

8. Create a Work Incentive Benefits Analysis and/or amend a Work Incentive Benefits Analysis in the event of the individual seeking the PRN or Supplementary Benefits Counseling portion of WIBAS services.

9. Possess the ability to develop IRWEs, Subsidies, Special Conditions, & PASS with individuals.

10. Schedule date/time(s) for when and where services are to be provided. Communicate effectively and efficiently, in the individuals preferred mode of contact (email, phone, letter, etc.).

11. Follow service definition guidelines for service being provided.

12. Complete all other relevant responsibilities assigned by the supervisor.

13. Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.

14. Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

15. Traveling and driving may be required.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package-and what matters most to you-during the interview process.

Make a Difference in Someone's Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.


Monarch Healthcare does not accept paper applications.Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contactHR@MonarchNC.orgor call (704) 986-1550.


This job description in no way implies that these are the only duties and responsibilities to be performed.You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.This job description is subject to revision at the discretion of Monarch Healthcare.

Department:

BH - Non-Service

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