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Refugee Case Management Jobs (NOW HIRING)

Bethany Christian Services

Refugee Case Manager

Memphis, TN · On-site

$17.75 - $22.75/hr

Provide culturally sensitive case management services to refugee clients during the defined timeframe from their arrival to the United States; * Maintain up-to-date information in client files as ...

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How much do refugee case management jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for refugee case management in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.88 per hour, depending on experience, location, and employer.

What is refugee case management?

Refugee case management is a professional service that helps refugees navigate the complex process of resettlement and integration into a new country. Case managers assess the needs of refugees, develop individualized service plans, and connect clients with resources such as housing, healthcare, education, and employment opportunities. They also provide ongoing support, advocacy, and coordination with other service providers to ensure refugees can successfully adapt and thrive in their new communities.

What are some common challenges faced by refugee case managers, and how can they be addressed?

Refugee Case Managers often encounter challenges such as language barriers, cultural differences, and limited resources when supporting clients through resettlement. To address these, case managers rely on interpreters, cultural orientation training, and collaborate closely with community organizations to connect refugees with essential services. Building trust and maintaining regular communication with clients are key to overcoming obstacles and ensuring successful integration. Additionally, strong organizational skills and self-care practices help manage the emotional demands of the role.

What are the key skills and qualifications needed to thrive in refugee case management, and why are they important?

To thrive in Refugee Case Management, you need a background in social work, human services, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, government databases, and knowledge of immigration laws and protocols is essential. Cultural sensitivity, strong communication, and problem-solving abilities are critical soft skills for effectively supporting clients from diverse backgrounds. These skills ensure refugees receive comprehensive support and guidance, facilitating their successful integration and well-being.

What is the difference between Refugee Case Management vs Refugee Social Worker?

AspectRefugee Case ManagementRefugee Social Worker
CredentialsTypically requires a bachelor's degree in social work, psychology, or related fieldRequires a bachelor's or master's degree in social work or counseling, plus licensure
Work EnvironmentNonprofit organizations, government agencies, community centersSocial service agencies, healthcare facilities, government offices
Job FocusCoordinating services, resource referral, and case follow-upProviding direct counseling, assessment, and emotional support
Common Search IntentManaging refugee cases, resource coordinationProviding social support to refugees, counseling

Refugee Case Management primarily involves coordinating services and resources for refugees, while Refugee Social Workers focus on providing direct counseling and emotional support. Both roles require similar educational backgrounds but differ in job focus and work environment.

What does a refugee case management do?

A refugee case management professional coordinates services and support for refugees, helping them access housing, healthcare, legal assistance, and employment resources. They assess individual needs, develop case plans, and collaborate with community organizations to ensure refugees' integration and well-being.
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Refugee Case Management jobs near you
Infographic showing various Refugee Case Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,090 per year, or $19.8 per hour.

Refugee Case Manager

Bethany Christian Services

Memphis, TN • On-site

$17.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Bethany Christian Services rating

7.7

Company rating: 7.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.
Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we're united in our Christian mission and these shared values: We're motivated by our faith, we support one another, we champion justice, we pursue excellence, and we're in it for the long haul. As a Refugee Case Manager, you'll help carry this mission forward and make a meaningful impact every day.
How Your Role Makes a Difference
  • Provide culturally sensitive case management services to refugee clients during the defined timeframe from their arrival to the United States;
  • Maintain up-to-date information in client files as required by partner organizations and Department of State;
  • Ensure delivery of services as described in partner organizations' handbook and contractual agreement;
  • Complete paperwork within appropriate time frames based on contract guidelines;
  • Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
  • Collaborate effectively with the appropriate internal staff within Bethany programs to coordinate the services for the clients enrolled in their programs as well;
  • Develop and maintain understanding of current refugee issues through personal reading, attendance at related seminars, participation in related task forces and committees, and personal involvement with refugees;
  • Keep abreast of community resources and refer clients for support, as needed;
  • Must be willing to complete on call duties that include time outside normal business hours and weekends;
  • Support volunteers from local community groups by providing information and training, as needed;
  • Provide transportation to clients, as needed;
  • Stay abreast of all agency, federal, and state regulatory requirements related to social services;
  • Essential job responsibilities may vary based on the specific needs of each program/department;
  • May be required or asked to participate in a Bethany sponsored event;
  • Complete other duties as assigned.

What Will Make You Successful
  • Bachelor's level degree in Behavioral Sciences, Human Services, or a Social Services field from an accredited college;
  • Child welfare and/or case management experience is strongly preferred;
  • Bilingual: English/Arabic, French, Kinyarwanda, Swahili or other indigenous languages for Refugee Resettlement and English/Dari, Farsi, Pashto, or other applicable languages for Afghan program, preferred;
  • Prior work experience with serving refugees, preferred;
  • Sensitivity in communicating and developing cross-cultural relationships;
  • Excellent verbal and written communication skills;
  • Must be a team player and highly collaborative;
  • Demonstrated clinical, therapeutic, and crisis intervention skills;
  • Ability to work independently and exercise a high level of confidentiality;
  • Must be willing and able to work a flexible schedule which may include evening airport arrivals and weekend home visits, when necessary;
  • Commitment to goals of refugee resettlement, co-sponsorship, and the program mission;
  • Must be 21 years old with a valid driver's license with at least 3 years of driving experience in the United States to operate a vehicle on behalf of Bethany;
  • Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
  • Pass a criminal history screen, including state and local child protection agency registries;
  • Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You
  • Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
  • Access to training, professional development, and career growth opportunities
  • Comprehensive health insurance (medical, dental, and vision)
  • 403(b) retirement plan with employer match eligibility
  • Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
  • Access to education reimbursement for those that qualify
  • Comprehensive employee assistance and wellness program
  • Employer paid long-term disability and group term life insurance

#LI-CC1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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