Case Management Coordinator - Behavioral Health & Social Services
Type: Full-Time, Remote (U.S.)
Shift: Monday–Friday, 8 AM – 5 PM CST
Position OverviewSeeking a Healthcare Consultant III / Case Management Coordinator to support our Aetna Care Management team. This is a non-clinical, telephonic, fully remote role responsible for supporting members enrolled in Medicare and Medicaid who present with complex medical, behavioral, and social needs.
In this role, you will assist members by coordinating care, scheduling appointments, helping them access benefits, and addressing social determinants of health. You will collaborate closely with case managers, providers, and community organizations to support positive health outcomes.
Key ResponsibilitiesSupport the case management process using strong critical-thinking and judgment skills.
Assist members with appointment scheduling, accessing benefits, and utilizing available resources.
Educate members on available services, programs, and care options.
Collaborate with providers, internal teams, and community resources to resolve member needs.
Navigate multiple systems and maintain accurate documentation.
Work independently from home, staying connected with the team virtually.
Promote improved health outcomes and assist in reducing unnecessary healthcare utilization.
Required QualificationsBachelor’s degree in behavioral health or human services required
(Psychology, Social Work, Nursing, Counseling, Marriage & Family Therapy, etc.)
— OR — Non-licensed master's-level clinician in the same fields.
Minimum 2 years of experience in behavioral health, social services, or related field aligned with care management.
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and ability to navigate multiple systems.
Strong communication, organizational, and interpersonal skills.
Ability to work independently and manage tasks remotely.
Must be comfortable in high-volume telephonic work.
High School Diploma or GED (verifiable).
Preferred QualificationsCase management or discharge planning experience.
Managed care experience (Medicare/Medicaid).
Experience supporting dual-eligible member populations.
Analytical and problem-solving skills.
Work EnvironmentFully Remote – Anywhere in the U.S.
No travel required.
Not a patient-facing or onsite role.
Schedule: 8 AM – 5 PM CST (Monday–Friday)