ZipRecruiter

Log In

1

Mediation Case Manager Jobs (NOW HIRING)

JAMS, Inc.

Case Manager

Austin, TX

$19.75 - $25.50/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager

San Francisco, CA

$75K - $99K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager

Atlanta, GA

$60K - $78K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager

Boston, MA

$21.75 - $28/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

next page

Showing results 1-20

All JobsMediation Case JobsMediation Case Manager Jobs

Mediation Case Manager information

See salary details

$14

$24

$42

How much do mediation case manager jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for mediation case manager in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What does a Mediation Case Manager do?

A Mediation Case Manager is responsible for coordinating and overseeing the mediation process between parties in dispute. They manage case files, schedule mediation sessions, communicate with all involved parties, and ensure that all required documentation is completed. Their role is to facilitate the smooth progress of cases through the mediation process, while maintaining confidentiality and neutrality. They may also handle administrative tasks and support mediators in preparing for sessions. Overall, they help ensure that disputes are handled efficiently and fairly.

What are the key skills and qualifications needed to thrive as a Mediation Case Manager, and why are they important?

To thrive as a Mediation Case Manager, you need strong organizational skills, conflict resolution abilities, and a background in legal studies or dispute resolution, often supported by a relevant degree or certification. Familiarity with case management software, scheduling tools, and documentation systems is typically required. Excellent communication, impartiality, and active listening are standout soft skills for effectively handling sensitive disputes and coordinating between parties. These skills ensure efficient case processing, fair outcomes, and positive experiences for all stakeholders involved in mediation.

What is the difference between Mediation Case Manager vs Dispute Resolution Specialist?

AspectMediation Case ManagerDispute Resolution Specialist
CredentialsTypically requires mediation training, certification, or related experienceOften requires certification in dispute resolution or mediation, with some roles needing legal or counseling background
Work EnvironmentUsually works in legal, social services, or community settings, managing mediation casesWorks in legal, corporate, or organizational settings resolving disputes through mediation or arbitration
Employer & IndustryLegal firms, community organizations, social servicesLegal firms, corporations, government agencies, conflict resolution organizations

The Mediation Case Manager primarily manages individual mediation cases, focusing on client interaction and case coordination. In contrast, a Dispute Resolution Specialist often handles broader conflict resolution strategies across organizations or legal contexts. Both roles require mediation skills and certifications but differ in scope and work environment.

How does a Mediation Case Manager typically collaborate with mediators and disputing parties during the resolution process?

A Mediation Case Manager acts as a central point of communication, coordinating schedules, documents, and logistics between mediators and the involved parties. They ensure all necessary information is exchanged efficiently and that both sides are prepared for mediation sessions. Additionally, they help maintain confidentiality and manage administrative tasks, allowing mediators to focus on facilitating productive discussions. This collaborative structure supports smoother case progression and enhances the overall effectiveness of the mediation process.
More about Mediation Case Manager jobs
What states have the most Mediation Case Manager jobs? States with the most job openings for Mediation Case Manager jobs include:
What job categories do people searching Mediation Case Manager jobs look for? The top searched job categories for Mediation Case Manager jobs are:
Mediation Case Manager jobs near you
Infographic showing various Mediation Case Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,494 per year, or $24.8 per hour.
Arbitration & Mediation Case Filing Supervisor

Arbitration & Mediation Case Filing Supervisor

American Arbitration Association Inc.

Boston, MA • On-site, Remote

$79K - $84K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

American Arbitration Association rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

23rd of 488 rated business services

Job description

Description

Case Filing Supervisor (2026-77)
Overview
The American Arbitration Association (AAA) is seeking a Case Filing Supervisor to oversee a team responsible for the accurate and efficient entry of case filings into our PRISM case management system. This role manages a team of Case Filing Specialists, ensuring compliance with filing standards and case processing procedures while also handling a caseload of deficient or incomplete filings. The ideal candidate will bring strong leadership, communication, and data-driven process improvement skills to support high-quality case administration and excellent internal/external service.
 
Work Environment
This position offers a remote work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
 
Compensation
  • San Antonio, TX; Miami, FL: $79,000 – $84,000
  • Fresno, CA; Dallas, TX; Atlanta, GA; Buffalo, NY: $84,000 – $89,000
  • Houston, TX; Minneapolis, MN; Johnston, RI; Voorhees, NJ: $85,000 – $90,000
  • Chicago, IL; Philadelphia, PA, Voorhees, NJ: $89,000 – $95,000
  • Los Angeles, CA; Boston, MA: $93,000 – $98,000
  • San Francisco, CA; New York City, NY: $99,000 – $105,000
This position is also eligible for an annual performance-based incentive.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Qualifications
  • Bachelor’s degree in business or related field with 2–4 years of relevant experience, including some supervisory experience; or
  • Associate’s degree with 4–6 years of relevant experience, including 2+ years in a supervisory role; or
  • An equivalent mix of education and experience that demonstrates the required skills and competencies for the position.
  • Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and convey complex information clearly.
  • Demonstrated ability to supervise, mentor, and develop team members, including setting goals, providing feedback, and managing performance.
  • Strong analytical and critical thinking skills to address practical problems, make sound decisions, and develop effective solutions in a dynamic work environment.
  • Intermediate to advanced proficiency in case management systems, Microsoft Office suite (particularly Excel for reporting), and HRIS/HRMS software applications.
  • Knowledge of best practices in case filing and data entry processes, with the ability to identify inefficiencies and implement improvements to enhance accuracy and productivity.
About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
 
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

What American Arbitration Association employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Arbitration Association logo

About American Arbitration Association

Sourced by ZipRecruiter

The American Arbitration Association (AAA), situated in New York, NY, operates in the dispute resolution sector and it plays an essential role in the global business environment. Established in 1926, AAA has increased access to and improved the quality of justice through its range of dispute resolution services, including arbitration and mediation, as well as educational programs. The core mission of AAA is to help individuals and organizations of all sizes manage conflict and resolve disputes in a manner that is fair, swift, and economical. Over the years, AAA has been instrumental in engineering conflict management and dispute resolution techniques that have been recognized and adopted worldwide.

Industry

Mediation and negotiation services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1926

Social media

Twitter

View All American Arbitration Association Jobs

Apply