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Mediation Case Manager Jobs (NOW HIRING)

JAMS, Inc.

Case Manager

Los Angeles, CA

$67K - $87K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager

Los Angeles, CA · On-site

$21.50 - $27.75/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc

Case Manager

Chicago, IL · On-site

$60 - $80/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc

$60 - $80/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager

Los Angeles, CA · On-site

$67K - $87K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc

Case Manager

Irvine, CA · On-site

$60 - $80/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

Hunter | Everage

Case Manager

Charlotte, NC · On-site

$24 - $27/hr

Calendar deadlines, schedule depositions, mediations, and meetings. * File documents with the court and manage both electronic and paper files. * Assist attorneys with case preparation and ...

Hunter | Everage

Case Manager

Montgomery, AL · On-site

$43K - $53K/yr

Calendar deadlines, schedule depositions, mediations, and meetings. * File documents with the court and manage both electronic and paper files. * Assist attorneys with case preparation and ...

Tech9

Case Manager

Charlotte, NC · On-site

$60 - $80/hr

Calendar deadlines, schedule depositions, mediations, and meetings.File documents with the court and manage both electronic and paper files.Assist attorneys with case preparation and administrative ...

JAMS, Inc.

Case Manager (Paralegal)

Dallas, TX

$62K - $81K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager (Paralegal)

Atlanta, GA · On-site

$60K - $78K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager (Paralegal)

Chicago, IL

$64K - $84K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager (Paralegal)

San Francisco, CA · On-site

$23.50 - $30.25/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager (Paralegal)

Atlanta, GA

$60K - $78K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager (Paralegal)

San Francisco, CA

$75K - $99K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager (Paralegal)

Irvine, CA · On-site

$65K - $86K/yr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

JAMS, Inc.

Case Manager (Paralegal)

Chicago, IL · On-site

$20.50 - $26.50/hr

A Brief Overview The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and ...

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Mediation Case Manager information

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How much do mediation case manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for mediation case manager in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What does a mediation case manager do?

A Mediation Case Manager is responsible for coordinating and overseeing the mediation process between parties in dispute. They manage case files, schedule mediation sessions, communicate with all involved parties, and ensure that all required documentation is completed. Their role is to facilitate the smooth progress of cases through the mediation process, while maintaining confidentiality and neutrality. They may also handle administrative tasks and support mediators in preparing for sessions. Overall, they help ensure that disputes are handled efficiently and fairly.

What skills and qualifications are needed to be a mediation case manager?

To thrive as a Mediation Case Manager, you need strong organizational skills, conflict resolution abilities, and a background in legal studies or dispute resolution, often supported by a relevant degree or certification. Familiarity with case management software, scheduling tools, and documentation systems is typically required. Excellent communication, impartiality, and active listening are standout soft skills for effectively handling sensitive disputes and coordinating between parties. These skills ensure efficient case processing, fair outcomes, and positive experiences for all stakeholders involved in mediation.

How does a mediation case manager collaborate with mediators and disputing parties during the resolution process?

A Mediation Case Manager acts as a central point of communication, coordinating schedules, documents, and logistics between mediators and the involved parties. They ensure all necessary information is exchanged efficiently and that both sides are prepared for mediation sessions. Additionally, they help maintain confidentiality and manage administrative tasks, allowing mediators to focus on facilitating productive discussions. This collaborative structure supports smoother case progression and enhances the overall effectiveness of the mediation process.

What is the difference between Mediation Case Manager vs Dispute Resolution Specialist?

AspectMediation Case ManagerDispute Resolution Specialist
CredentialsTypically requires mediation training, certification, or related experienceOften requires certification in dispute resolution or mediation, with some roles needing legal or counseling background
Work EnvironmentUsually works in legal, social services, or community settings, managing mediation casesWorks in legal, corporate, or organizational settings resolving disputes through mediation or arbitration
Employer & IndustryLegal firms, community organizations, social servicesLegal firms, corporations, government agencies, conflict resolution organizations

The Mediation Case Manager primarily manages individual mediation cases, focusing on client interaction and case coordination. In contrast, a Dispute Resolution Specialist often handles broader conflict resolution strategies across organizations or legal contexts. Both roles require mediation skills and certifications but differ in scope and work environment.

More about Mediation Case Manager jobs

What states have the most Mediation Case Manager jobs?

States with the most job openings for Mediation Case Manager jobs include:

What are popular job titles related to Mediation Case Manager jobs?

For Mediation Case Manager jobs, the most frequently searched job titles are:

Mediation Case Manager jobs near you
Infographic showing various Mediation Case Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $51,494 per year, or $24.8 per hour.

Case Manager

Los Angeles, CA

JAMS, Inc.
Mediation and Negotiation Services • 201 - 500 employees
Learn more about JAMS, Inc.external

$67K - $87K/yr

Full-time

Posted 14 days ago

Job description

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

 

A Brief Overview

The Case Manager ("CM") provides vital administrative and operational support to panelists who handle arbitrations and mediations while ensuring smooth case management processes and experiences. The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR") process.


What you will do

  • Manages case files, maintains accurate records and ensures that all case-related documents are up to date.
  • Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.
  • Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.
  • Provides exceptional client service by responding promptly to general inquiries and website information requests.
  • Supports their assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
  • Monitors case timeliness and deadlines; ensures all milestones are met.
  • Communicates effectively with clients, panelists, and team members to resolve basic questions or issues that arise during the case lifecycle.
  • Engages in learning opportunities to expand knowledge in the company’s processes and tools to become proficient in case management systems and workflows.
  • Builds foundational knowledge of ADR practices and procedures through training and hands-on experience.
  • Other duties as assigned within similar scope.

  • Bachelor's Degree in Business, Operations, Management, or related field. Preferred
  • 2-4 years of working in case management. Required
  • 2-4 years of working in legal and client service role. Required
  • 1-3 years For internal candidates, proven ability as a Case Coordinator, or similar position. Required
  • Proficiency in all ADR processes and procedures including mediation, arbitration and court reference matters. (Required proficiency)
  • Knowledge of Panelists’ proficiency, practice areas and preferences in the local Resolution Center (RC). (Preferred proficiency)
  • Computer literate and proficient in all software programs required for the position. (Required proficiency)
  • Written and verbal communication skills. (Required proficiency)
  • Emotional intelligence and adaptability under pressure. (Required proficiency)
  • Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)

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