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Patient Relations Manager Jobs (NOW HIRING)

Legacy Health

Patient Relations Liaison

Portland, OR

$38.55 - $47.93/hr

Responsibilities The Patient Relations Liaison serves as the primary point of contact between the ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:

Legacy Health

Patient Relations Liaison

Portland, OR

$38.55 - $47.93/hr

The Patient Relations Liaison serves as the primary point of contact between the organization and ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:

Trinity Health

Patient Relations Coordinator

Boise, ID · On-site

Under general supervision, supports the Patient Relations Manager by serving as a coordinator, liaison and educator in regards to the patient and family concerns and grievance process. Additionally ...

Network Temp Inc

Patient Relations Representative

Bronx, NY · On-site

$16.25 - $20.75/hr

Patient Relations Representative A patient relations representative acts as a liaison between ... Complaint management: Receiving and documenting patient complaints, concerns, and feedback ...

Trinity Health

Patient Relations Coordinator

Boise, ID · On-site

Under general supervision, supports the Patient Relations Manager by serving as a coordinator, liaison and educator in regards to the patient and family concerns and grievance process. Additionally ...

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Patient Relations Manager information

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$11K

$62.2K

$94K

How much do patient relations manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for patient relations manager in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a Patient Relations Manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a Patient Relations Manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a Patient Relations Manager, and why are they important?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
More about Patient Relations Manager jobs
What cities are hiring for Patient Relations Manager jobs? Cities with the most Patient Relations Manager job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
Who are the top companies hiring for Patient Relations Manager jobs? The top employers for Patient Relations Manager jobs are:
What states have the most Patient Relations Manager jobs? States with the most job openings for Patient Relations Manager jobs include:
What job categories do people searching Patient Relations Manager jobs look for? The top searched job categories for Patient Relations Manager jobs are:
Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 41% Full Time, 56% Part Time, and 1% Temporary. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $62,176 per year, or $29.9 per hour.
Patient Relations Liaison

Patient Relations Liaison

Legacy Health

Portland, OR

$38.55 - $47.93/hr

Full-time

Posted 10 days ago

Job description

Overview

Your compassion for patients and families, along with your respect and understanding for hospital staff, create a bridge that unites a common goal. With strong communication and conflict-resolution skills, you will address patient and family concerns and bring to light the Legacy mission of making life better for others.

Responsibilities

The Patient Relations Liaison serves as the primary point of contact between the organization and patients, ensuring a patient-centric and regulatory-compliant response to complaints and grievances. The Patient Relations Liaison is a key member of the Quality and Patient Safety Division, dedicated to ensuring a positive patient experience by addressing complaints and grievances with empathy, efficiency, and regulatory compliance. The role demands high emotional intelligence, a background in healthcare and customer service, and the ability to navigate complex situations while maintaining a patient-centric focus.

Qualifications

Education:

  • Bachelor's degree in customer service positions in regulatory complex environments, healthcare administration, social work, medical aid, or related fields.
  • Healthcare experience preferred.

Experience:

  • Minimum of three years' experience in patient relations or customer service within a healthcare or regulatory complex setting.
  • Preferred experience in patient advocacy, risk management, or a related field in healthcare.

Skills:

  • Effective communication and active listening.
  • Conflict resolution and problem-solving.
  • Regulatory compliance knowledge.
  • Empathy and patience.
  • Ability to work independently and proactively manage tasks within a dynamic healthcare environment.
  • Exceptional communication and interpersonal skills for effective patient interaction.
  • Strong attention to detail with a commitment to maintaining accurate patient records.
  • Previous experience in patient relations, customer service, or healthcare administration is a plus.
  • Proficiency in data entry and record keeping.
  • Excellent organizational and administrative skills.
  • Ability to handle patient information with discretion and maintain confidentiality.
  • Adaptability to changing patient needs and proactive learning.
  • Effective problem-solving skills for addressing patient concerns.
  • Collaborative attitude and ability to work as a team player.
  • Competency in data entry and record keeping.
  • Exceptional attention to detail for accurate patient data entry and record-keeping.
  • Familiarity with healthcare regulatory compliance requirements.
Licensure

Licensure/Certification: None

Pay RangeUSD $38.55 - USD $47.93 /Hr.Our Commitment to Health and Equal Opportunity

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you

Employment Type: FULL_TIME

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