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Patient Relations Manager Jobs (NOW HIRING)

Mercy

Patient Relations Specialist

Joplin, MT

The Patient Relations Specialist acts as an administrative liaison to patients, family members ... Is self-motivated and able to manage tasks without constant supervision. Assess and addresses ...

Legacy Health

Patient Relations Liaison

Portland, OR · On-site

$38.55/hr

Responsibilities The Patient Relations Liaison serves as the primary point of contact between the ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:

CVS Health

Patient Relations Analyst

Brooklyn, NY

$21.10 - $49.08/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Manage the welcome visit and orientation process for new Oak Street Health patients * Educate ...

New

CVS Health

Analyst,Patient Relations

Richmond, VA

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Manage the welcome visit and orientation process for new Oak Street Health patients * Educate ...

Legacy Health

Patient Relations Liaison

Portland, OR

$38.55 - $47.93/hr

Responsibilities The Patient Relations Liaison serves as the primary point of contact between the ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:

CVS Health

Patient Relations Analyst

Manhattan, NY · On-site

$21.10 - $49.08/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Manage the welcome visit and orientation process for new Oak Street Health patients * Educate ...

Legacy Health

Patient Relations Liaison

Portland, OR

$38.55 - $47.93/hr

The Patient Relations Liaison serves as the primary point of contact between the organization and ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:

Moffitt Cancer Center

PATIENT RELATIONS REP

Tampa, FL

$14 - $18.25/hr

Patient Relations Representative Working at Moffitt is both a career and a mission: to contribute ... Performs other duties as directed by the manager of the department. Responsibilities: * Provides ...

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Patient Relations Manager information

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$11K

$62.2K

$94K

How much do patient relations manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for patient relations manager in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a Patient Relations Manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a Patient Relations Manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a Patient Relations Manager, and why are they important?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
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Patient Relations Manager jobs near you
PATIENT RELATIONS SPECIALIST

PATIENT RELATIONS SPECIALIST

Salina Regional Health Center

Salina, KS • On-site

Full-time

Posted 5 days ago

Salina Regional Health Center rating

6.9

Company rating: 6.9 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

528th of 997 rated hospitals

Job description

  • POSITION SUMMARY
    • Position Summary:
      • The System Patient Relations Specialist serves as the primary contact for patients and family members who communicate concerns, complaints, or grievances and supports a positive patient and family experience through advocacy, service recovery, and effective issue resolution. This position is responsible for receiving. documenting, investigating, coordinating, and facilitating resolution of patient concerns received through telephone calls, written correspondence, electronic communication, in-person interaction, or other approved communication channels in accordance with organizational policy and applicable federal, state, and accreditation requirements. The same process is followed for affiliate hospitals: however, patient and family follow-up for affiliate hospitals is conducted through approved remote communication methods rather than in-person meetings. The System Patient Relations Specialist manages each case from intake through closure, collaborates with leaders and interdisciplinary teams, prepares grievance-related reports for committee and leadership review, and supports quality improvement, patient safety, and process improvement activities.
  • POSITION QUALIFICATIONS
    • Minimum Education
      • Associates degree in healthcare, social services or psychology. 
      • Bachelor's degree in healthcare, social services or psychology preferred.
    • Minimum Experience
      • 2 years’ experience in healthcare, patient relations, or a related healthcare setting required
      • Experience managing patient complaints, service recovery, grievance documentation, or issue resolution preferred
      • Experience working collaboratively with leaders, providers, and interdisciplinary teams preferred
    • Required Registration/License/Certification
      • None

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