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Patient Relations Manager Jobs in Nebraska (NOW HIRING)

Johnson County Hospital

Hospital Biller

Tecumseh, NE · On-site

$17.75 - $22.75/hr

Patient Financial Services Reports To: CFO Position Summary: Responsible for posting and managing ... Knowledge of professional telephone techniques and patient relations * Ability to work in a busy ...

Johnson County Hospital

Hospital Biller

Tecumseh, NE · On-site

$19 - $26.50/hr

Patient Financial Services Reports To: CFO Position Summary: Responsible for posting and managing ... Knowledge of professional telephone techniques and patient relations * Ability to work in a busy ...

Bryan Health

Patient Access Educator

Lincoln, NE · On-site

$16.25 - $21.75/hr

GENERAL SUMMARY: Will serve as a resource for all Health System employees in relation to ... Management. * *Obtains Epic Certified Trainer (CT) certification and facilitates Patient Access ...

Bryan Health

Patient Access Educator

Lincoln, NE · On-site

$16.25 - $21.75/hr

GENERAL SUMMARY: Will serve as a resource for all Health System employees in relation to ... Management. * *Obtains Epic Certified Trainer (CT) certification and facilitates Patient Access ...

Bryan Health

Patient Access Educator

Lincoln, NE

$16.25 - $21.75/hr

GENERAL SUMMARY: Will serve as a resource for all Health System employees in relation to ... Management. * *Obtains Epic Certified Trainer (CT) certification and facilitates Patient Access ...

Amber Specialty Pharmacy

Patient Care Nurse

Omaha, NE · On-site +1

$68K - $78K/yr

... management, as well as acting as a resource for subcontracted nursing services. Reporting Relations Reports to: Director, Patient Solutions Direct Reports: None Primary Responsibilities:

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All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Nebraska

Patient Relations Manager information

See Nebraska salary details

$10.5K

$59.3K

$89.6K

How much do patient relations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for patient relations manager in Nebraska is $59,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $65,800.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
What are the most commonly searched types of Patient Relations jobs in Nebraska? The most popular types of Patient Relations jobs in Nebraska are:
What are popular job titles related to Patient Relations Manager jobs in Nebraska? For Patient Relations Manager jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Patient Relations Manager jobs in Nebraska look for? The top searched job categories for Patient Relations Manager jobs in Nebraska are:
What cities in Nebraska are hiring for Patient Relations Manager jobs? Cities in Nebraska with the most Patient Relations Manager job openings:
Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,282 per year, or $28.5 per hour.

Quality-Patient Relations Representative

Faith Health Services Inc

Norfolk, NE • On-site

$15.25 - $19.75/hr

Other

Re-posted 23 days ago

Job description

Work Status Details: Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime: Non-Exempt
Shift Details: M-F
Department: Quality Management | Reports To: Assistant Risk Manager-RN
The mission of Faith Health is to serve Christ by providing all people with exemplary medical services in an environment of love and care.
Summary:
The Patient Relations Representative will have demonstrable skills in leadership, management, interpersonal relations, conflict resolution, and problem solving. The Patient Relations Representative serves as a primary liaison between patients, families, and the organization to facilitate timely service recovery and effective resolution of patient complaints and grievances. This role is responsible for receiving, investigating, coordinating, and documenting concerns related to patient care, patient rights, and service experiences, ensuring concerns are addressed in a compassionate, fair, and regulatory-compliant manner.
The Patient Relations Representative works collaboratively with clinical, administrative, and leadership teams to resolve issues, restore trust, improve patient satisfaction, and identify opportunities for systemic improvement. This position plays a critical role in enhancing the patient experience, mitigating risk, and supporting the organization's commitment to patient-centered care.
The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.
Responsibilities:
Essential Job Duties and Responsibilities:
Service Recovery
  • Serve as the primary point of contact for patients and families experiencing dissatisfaction or concerns related to care, treatment, safety, or service.
  • Respond promptly to patient concerns using service recovery principles, including empathy, clear communication, accountability, and follow-through.
  • Coordinate real-time service recovery interventions when appropriate, working closely with unit leadership and frontline staff.
  • Facilitate meaningful communication between patients/families and care teams to support understanding, trust, and resolution.

Complaint and Grievance Management
  • Receive, assess, and triage patient complaints and grievances in accordance with policy and regulatory requirements.
  • Distinguish complaints from grievances and apply appropriate workflows, timelines, and documentation standards.
  • Conduct thorough, unbiased investigations, including interviews, medical record review, and collaboration with involved departments.
  • Draft clear, accurate, and timely written grievance responses that meet CMS and accreditation requirements.
  • Track and monitor grievances to ensure resolution within required timeframes and escalate concerns as appropriate.
Collaboration and Communication
  • Partner with nursing, providers, quality, risk management, compliance, and patient experience teams to coordinate investigations and resolutions.
  • Facilitate difficult conversations professionally and compassionately, including when outcomes are not aligned with patient expectations.
  • Serve as a resource to staff regarding patient rights, grievance processes, and service recovery best practices.
Documentation and Reporting
  • Maintain accurate, complete, and timely documentation of complaints, grievances, investigations, and outcomes.
  • Enter data into electronic event recording system as required.
  • Identify patterns, trends, and recurring themes from complaints and grievances and provide summary reports as requested.
  • Participate in performance improvement initiatives based on patient feedback and grievance data.

Regulatory and Policy Compliance
  • Ensure complaint and grievance handling complies with CMS Conditions of Participation, state regulations, and accreditation standards.
  • Support survey readiness by maintaining documentation, policies, and processes related to patient rights and grievance resolution.
  • Participate in audits, reviews, or regulatory inquiries related to patient complaints and grievances as needed.

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other information:
Job Requirements:
The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.
EDUCATION (Minimum Requirements for Position):
Bachelor's Degree preferred.
Previous Experience Requirements:
EXPERIENCE:
Previous management experience/organization preferred.
Previous healthcare experience required.
Skills/Knowledge Requirements:
SKILLS (If Applicable):
Language Skills - Ability to read, write, speak, and understand the English language required.
Excellent verbal and written communication, problem-solving and interpersonal skills required.
Ability to effectively and regularly communicate and establish ongoing rapport with diverse client populations required.
Advanced computer skills and knowledge of statistics, data collection, analysis, and data presentation required.
Ability to apply knowledge of patient rights, safety rights, safety practices, infection control principles, and risk management issues required.
Ability to maintain a high level of integrity, confidentiality and professionalism required.
Exceptional customer service required.
KNOWLEDGE (If Applicable):
Knowledge of federal and state laws and regulations and accreditation standards preferred.
Other Certifications/Requirements:
Current, valid driver's license issued in the state of legal residencerequired.
Faith Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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