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Patient Relations Manager Jobs in Delaware (NOW HIRING)

RadNet

Employee Relations Manager

Newark, DE · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward ... When you join RadNet as an Employee Relations Manager , you will be joining a dedicated team of ...

PROGRESSIVE DENTAL ARTS

Office Manager

Newark, DE

Patient Relations * Ensure exceptional patient experience by addressing patient inquiries, concerns ... Manage the practice's budget, overseeing accounts receivable and payable to ensure financial health.

Sedgwick

Patient Care Coordinator-Bilingual Preferred

Dover, DE · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reaches out to patients in relation to new or already processing referrals confirming patient ... Communicates with vendor partners, claims adjusters and nurse case managers providing updates on ...

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All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Delaware

Patient Relations Manager information

See Delaware salary details

$11K

$62.2K

$94.1K

How much do patient relations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for patient relations manager in Delaware is $62,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Delaware?

The most popular types of Patient Relations jobs in Delaware are:

What are popular job titles related to Patient Relations Manager jobs in Delaware?

For Patient Relations Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Delaware look for?

The top searched job categories for Patient Relations Manager jobs in Delaware are:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Delaware as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $62,230 per year, or $29.9 per hour.

Patient Relations Coordinator (casual part-time)

Nemours Children's Hospital Orlando

Wilmington, DE • On-site

Other

Posted 6 days ago

Job description

Patient Relations Coordinator

Patient Relations Coordinator serves as the point of contact to address unsolicited complaints and concerns for Nemours Children's Health Delaware Valley. The Patient Relations Coordinator addresses unsolicited feedback utilizing an individualized methodology fostering effective communication between the patient's legal representative and Nemours leaders. Working alongside the Senior Patient Relations Coordinator, this position supports the process of documenting a formal response to feedback provide to Nemours as a member of the interdisciplinary team and ensures alignment with regulatory responsibility.

Job Responsibilities:

  1. Serve as a point of contact and content expert for handling of Delaware Valley unsolicited feedback cases related to compliments, complaints, grievances, and concerns.
  2. Receive, refer and respond to feedback cases through incoming calls, emails, mail and online submission vehicles.
  3. Counsel and collaborate between named departments to facilitate responses to complaints and grievances.
  4. Manage all aspects of the complaint/grievance event processes:
    1. Directly communicate with the complainant in a neutral manner to hear concerns and understand an ideal resolution
    2. Objectively and accurately provide detailed documentation of the complaint to department associates in the appropriate databases, platforms, procedures
    3. Communicate with identified leaders and associates throughout each event review to ensure appropriate timelines for event closure are met in accordance with Nemours policy and regulatory guidelines.
    4. Facilitate the closure of each event with formal written responses and other communication tools as appropriate to the type of feedback.
    5. If complainant continues to be dissatisfied, escalate information to appropriate executive leadership
  5. Provide expert support and active listening to complainant as they discuss concerns related to their experience, which can be sensitive and complex.
  6. Set boundaries with complainants regarding respectful behavior, language and attitudes to foster professional communication.
  7. Support the reporting of data and facilitate sharing of information during Unsolicited Feedback Committee meetings.
  8. Initiate collaborative work with financial departments across the enterprise to navigate feedback related to billing/charges.
  9. Integrate Nemours Risk Management, Privacy and Legal to address concerns that have potential organization impact.

Qualifications:

  • Customer Service work within a complex organization or company closely related to healthcare required
  • High School Diploma required
  • Certificate in Patient Advocacy, Patient Experience Certification preferred

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

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