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Patient Relations Jobs in Delaware (NOW HIRING)

RadNet

Employee Relations Manager

Newark, DE

$80K - $90K/yr

The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward ... When you join RadNet as an Employee Relations Manager , you will be joining a dedicated team of ...

PROGRESSIVE DENTAL ARTS

Office Manager

Newark, DE

Patient Relations * Ensure exceptional patient experience by addressing patient inquiries, concerns, and feedback promptly and professionally. * Oversee patient scheduling, confirming appointments ...

Bayhealth

Lactation Specialist

Dover, DE · On-site

Evaluates the effectiveness of interventions in relation to outcomes.g. Documents patient's response to interventions. 7. Demonstrates the ability to systematically evaluate the quality and ...

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All JobsPatient Relations JobsPatient Relations Jobs in Delaware

Patient Relations information

See Delaware salary details

$11K

$62.2K

$94.1K

How much do patient relations jobs pay per year?

As of Jul 27, 2026, the average yearly pay for patient relations in Delaware is $62,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What is the most chill healthcare job?

A patient relations specialist typically has a calm work environment focused on communication and customer service. The role often involves regular hours, minimal physical demands, and requires strong interpersonal skills, making it a relatively relaxed healthcare position compared to more clinical roles.

What is the role of patient relations?

Patient relations professionals serve as a bridge between patients and healthcare providers, addressing patient concerns, providing information, and ensuring a positive experience. They often handle communication, resolve conflicts, and may use customer service skills to improve patient satisfaction within healthcare settings.

What are the key skills and qualifications needed to thrive as a Patient Relations professional, and why are they important?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What degree is needed to be a patient advocate?

A patient advocate typically needs at least a high school diploma or equivalent, but many employers prefer candidates with a bachelor's degree in healthcare, social work, or a related field. Relevant skills include communication, empathy, and knowledge of healthcare systems; certifications such as Certified Patient Advocate (CPA) can also enhance job prospects.

What are Patient Relations?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What are some common challenges faced by Patient Relations professionals, and how can they be effectively managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

Can you get paid to be a patient advocate?

Patient advocates can be paid for their services, especially if they work for healthcare organizations, insurance companies, or as independent consultants. Compensation varies based on experience, location, and whether they are employed or freelance, with some roles offering full-time salaries and others paying per case or project. Certification and strong communication skills can enhance earning potential in this field.
What are the most commonly searched types of Patient Relations jobs in Delaware? The most popular types of Patient Relations jobs in Delaware are:
What are popular job titles related to Patient Relations jobs in Delaware? For Patient Relations jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Patient Relations jobs in Delaware look for? The top searched job categories for Patient Relations jobs in Delaware are:
Patient Relations jobs near you
Infographic showing various Patient Relations job openings in Delaware as of July 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 72% Full Time, 19% Part Time, and 5% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $62,230 per year, or $29.9 per hour.
Patient Advocacy - Patient Care Liaison

Patient Advocacy - Patient Care Liaison

Bayhealth

Dover, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Bayhealth (Delaware) rating

7.3

Company rating: 7.3 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

305th of 890 rated healthcare providers

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?
Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!
Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:
  • Generous Paid Time Off and Paid Holidays
  • Matching 401(k)/403(b) Plans
  • Excellent Health, Dental, and Vision
  • Disability and Life Insurance options
  • On Site Child Care
  • Educational Reimbursement
  • Health Care and Dependent Care Flex Spending Accounts
  • Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital
Status: Full Time 80 Hours
Shift: Day/ Evening - Anticipated schedule: Sunday - Thursday 11am to 730pm
SALARY RANGE: 16.98 - 25.48HOURLY
General Summary:
The Liaison coordinates with patients, family, hospital staff, physicians and APC's to ensure a favorable patient experience. Provides direct patient and family interaction, communicates updates & concerns, provides empathy and comfort measures. Responds directly to patient and family inquiries or concerns and assists clinical staff in ensuring patient and family understanding of their experience while in the emergency departments. Enhances patient discharges by responding to questions, assisting with advocacy needs (i.e., transportation requests) and educating patients regarding ED CAPHS survey.
Responsibilities:
1. One-on-one interaction with patients and families.
2. Hourly rounding in Emergency/Trauma Department, including waiting room.
3. Discharge phone calls to patients.
4. Educating patients/family regarding patient experience survey, care partner, and patient portal.
5. Liaises with Emergency Departments Business Operations Manager regarding patient concerns and complaints.
6. Complete get-well cards daily, for patients discharged, that day and have ready to be mailed.
7. Reviews Press Garney results at least once per week and forwards appropriate responses to the Business Operations Manager
8. Set up new MYCHART accounts with patients and help them navigate the different options.
9. All other duties as assigned within the scope and range of job responsibilities
Required Education, Credential(s) and Experience:
  • Education: High School Diploma or GED
  • Credential(s): None required
  • Experience: Minimum of one year healthcare / customer service experience
  • Special Skills / Knowledge / Abilities:
    * Must have excellent written and oral communication skills, including extensive experience with professional email, phone and in-person communication
    * Ability to recognize needs and be sensitive to others.
    * Personal and professional integrity of the highest degree.
    * Excellent active listening skills.
    * Proficient in MS Excel, Word and Outlook
    * Ability to define problems, collect data, establish facts, and draw valid conclusions
    * Ability to work effectively and efficiently on a team and with courtesy toward all coworker, and to consistently display and uphold Bayhealth values.

Preferred Education, Credential(s) and Experience:
  • Education: Bachelor Degree in Health Administration or related field
  • Credential(s): Healthcare certifications
  • Experience: Experience in acute care setting/ hospital setting. Experience working in Patient Advocacy / Patient Relations as a Patient Liaison

To view a full list of all open position at Bayhealth, please visit:
https://apply.bayhealth.org/join/

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