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Patient Relations Jobs in Delaware (NOW HIRING)

RadNet

Employee Relations Manager

Newark, DE · On-site

$80K - $90K/yr

The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward ... When you join RadNet as an Employee Relations Manager , you will be joining a dedicated team of ...

PROGRESSIVE DENTAL ARTS

Office Manager

Newark, DE

Patient Relations * Ensure exceptional patient experience by addressing patient inquiries, concerns, and feedback promptly and professionally. * Oversee patient scheduling, confirming appointments ...

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Patient Relations information

See Delaware salary details

$11K

$62.2K

$94.1K

How much do patient relations jobs pay per year?

As of Aug 20, 2026, the average yearly pay for patient relations in Delaware is $62,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a patient relations professional?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What skills and qualifications are needed to thrive as a patient relations professional?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What are common challenges faced by patient relations professionals, and how can they be managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What degree is needed to be a patient relations?

A patient relations specialist typically needs at least a high school diploma or equivalent; however, many employers prefer candidates with a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication, empathy, and customer service experience, and some roles may require certification or training in healthcare regulations or patient advocacy.

What skills are needed for patient relations?

Patient relations professionals need strong communication and interpersonal skills to effectively interact with patients and healthcare staff. Empathy, active listening, problem-solving abilities, and knowledge of healthcare procedures are essential, along with proficiency in computer systems and customer service. Certifications in healthcare or patient advocacy can also enhance effectiveness in this role.

What are the most commonly searched types of Patient Relations jobs in Delaware?

The most popular types of Patient Relations jobs in Delaware are:

What are popular job titles related to Patient Relations jobs in Delaware?

For Patient Relations jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Patient Relations jobs in Delaware look for?

The top searched job categories for Patient Relations jobs in Delaware are:

Patient Relations jobs near you
Infographic showing various Patient Relations job openings in Delaware as of August 2026, with employment types broken down into 11% As Needed, 72% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,230 per year, or $29.9 per hour.

Patient Relations Coordinator (casual part-time)

Nemours Children's Hospital Orlando

Wilmington, DE • On-site

Other

Posted 6 days ago

Job description

Patient Relations Coordinator

Patient Relations Coordinator serves as the point of contact to address unsolicited complaints and concerns for Nemours Children's Health Delaware Valley. The Patient Relations Coordinator addresses unsolicited feedback utilizing an individualized methodology fostering effective communication between the patient's legal representative and Nemours leaders. Working alongside the Senior Patient Relations Coordinator, this position supports the process of documenting a formal response to feedback provide to Nemours as a member of the interdisciplinary team and ensures alignment with regulatory responsibility.

Job Responsibilities:

  1. Serve as a point of contact and content expert for handling of Delaware Valley unsolicited feedback cases related to compliments, complaints, grievances, and concerns.
  2. Receive, refer and respond to feedback cases through incoming calls, emails, mail and online submission vehicles.
  3. Counsel and collaborate between named departments to facilitate responses to complaints and grievances.
  4. Manage all aspects of the complaint/grievance event processes:
    1. Directly communicate with the complainant in a neutral manner to hear concerns and understand an ideal resolution
    2. Objectively and accurately provide detailed documentation of the complaint to department associates in the appropriate databases, platforms, procedures
    3. Communicate with identified leaders and associates throughout each event review to ensure appropriate timelines for event closure are met in accordance with Nemours policy and regulatory guidelines.
    4. Facilitate the closure of each event with formal written responses and other communication tools as appropriate to the type of feedback.
    5. If complainant continues to be dissatisfied, escalate information to appropriate executive leadership
  5. Provide expert support and active listening to complainant as they discuss concerns related to their experience, which can be sensitive and complex.
  6. Set boundaries with complainants regarding respectful behavior, language and attitudes to foster professional communication.
  7. Support the reporting of data and facilitate sharing of information during Unsolicited Feedback Committee meetings.
  8. Initiate collaborative work with financial departments across the enterprise to navigate feedback related to billing/charges.
  9. Integrate Nemours Risk Management, Privacy and Legal to address concerns that have potential organization impact.

Qualifications:

  • Customer Service work within a complex organization or company closely related to healthcare required
  • High School Diploma required
  • Certificate in Patient Advocacy, Patient Experience Certification preferred

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

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