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Patient Relations Manager Jobs in Utah (NOW HIRING)

Tanner Clinic

Supervisor

Layton, UT · On-site

Encourages positive provider relations * Inspires and motivates others through effective interpersonal skills Clinical Care Management: * Promotes positive patient relations * Empowers staff and ...

Tanner Memorial Clinic

Supervisor

Layton, UT · On-site

Encourages positive provider relations * Inspires and motivates others through effective interpersonal skills Clinical Care Management: * Promotes positive patient relations * Empowers staff and ...

Tanner Clinic

Supervisor

Layton, UT · On-site

Encourages positive provider relations * Inspires and motivates others through effective interpersonal skills Clinical Care Management: * Promotes positive patient relations * Empowers staff and ...

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All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Utah

Patient Relations Manager information

See Utah salary details

$10K

$56.6K

$85.6K

How much do patient relations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for patient relations manager in Utah is $56,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $62,800.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Utah?

The most popular types of Patient Relations jobs in Utah are:

What are popular job titles related to Patient Relations Manager jobs in Utah?

For Patient Relations Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Utah look for?

The top searched job categories for Patient Relations Manager jobs in Utah are:

What cities in Utah are hiring for Patient Relations Manager jobs?

Cities in Utah with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Utah as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $56,603 per year, or $27.2 per hour.

Patient Relations Coordinator

University of Utah Health

Salt Lake City, UT • On-site

Full-time

Re-posted 4 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

389th of 627 rated colleges and universities

Job description

Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position acts as a liaison between patients, patient families, and the organization by initiating and managing the complaint process through the customer service department. This position works with managers and providers as an additional resource to de-escalate dissatisfied patients and families and negotiate resolutions with authority from the Director and/or Manager. Provides basic and complex preventative assessment of processes, procedures and programs including in-service education, consultation, and liaison activities. This position is not responsible for providing patient care.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
  • Evaluates patient relation issues to determine appropriate actions for risk mitigation in coordination with department management or other administrator.
  • Investigates complaints, reviews the circumstances with involved parties, and makes recommendations for resolution. May participate in the negotiation of resolution, within authority granted by department management.
  • Partners with the Risk Management department in the management of non-litigation, high level complaints and grievances.
  • Completes case summaries on all new cases.
  • Completes notifications for DNV compliance with tracking and reporting.
  • Maintains all files and/or other documents associated with patient relations investigations.
  • Assists the director and manager in the preparation of special reports or in response to requests for information.
  • Responds to questions from staff relating to general points of protocol.
  • Tracks concerns and issues and assists in the preparation of ongoing metrics.
  • Reviews variance reports to identify and analyze trends with Quality Improvement and Patient Safety departments.
  • Assists in the development of educational programs and provides in-service training on customer service topics, both basic and complex, as needed or requested.
Knowledge / Skills / Abilities
  • Ability to perform the essential functions of the job as outlined above.
  • Demonstrated human relations and effective communication skills.
  • Non-routine problems may be handled independently, but it is expected that such actions will be coordinated with the appropriate officials.
  • Ability to learn and gain expertise with the organization and department-specific computer programs.
  • Ability to function independently and interdependently within a team, and under minimal supervision.
  • Ability to handle highest level of confidential information.
  • Demonstrated attention to detail, conflict resolution, and report preparation skills.

Qualifications
Required
  • Bachelor's degree in a health care related field, or the equivalency.
  • Two years of health care, operational, or business experience.

Qualifications (Preferred)
Preferred
  • Previous work experience in risk management, quality improvement, or a patient safety related field.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

What University Of Utah employees say

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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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